Front diff failure

MTNDOG said:

US maintenance schedule replace at 12k miles or 12 months per the owner manual if I am reading it correctly.

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parb said:

I am understanding you right that there is a diff oil change recommended after 1,000km?

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OzyGrenie said:

It is crucial for the very first service after only 1,000 kms - both differentials are drained and replaced with an entirely different oil. The Grenadier service guys are all trained in this.

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AWo said:

I assume, you were important as many people watched your journey and IA itself used it for promotion.

Bying stock spare parts costs money and I assume that is very tight at the moment. All incomes are needed to keep the thing running, to get new sales and to write new invoices.

Don't forget, sales numbers have decreased early in 2023 and still decrease, yet, while IA intended to double the number of build cars in 2024 compared to 2023. That would mean about 60,000 units where in 2023 the intended numbers were missed clearly. Is 60,000 units a realistic number? Ask yourself. How should that work? And how do suppliers react, which also can see the numbers and now the market and which may need to pre-finance if they are asked for parts for 60,000 units? In a niche market where Mercedes made a party when they sold 25,000 units of the G Wagon globally in one year (2016) for the first time. And the current model claimed up to 40,000+. Where should all the buyers come from for Ineos? Independent of if it is a good car or not They're not the only ones which offer and sell cars of that kind but they can't sell an alternative, yet. Every potential customer who doesn't want a 4x4 of that kind or price is a lost customer for IA. In addition a new car is developed at IA which eats up a lot of Euros.

I.m.h.o. opening new markets like South America is a must and a flee forward for IA.

AWo

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Andrew Kilby said:

I can't comment on the rest of the world but here in Australia there is a significant problem with a lack of sales and service agents. There is no Ineos presence outside the major population centres and they are few and far between. Mining companies, farmers, tourist operators will not purchase and have to drive long distances, often over 1500 to get to the nearest service. They will never break into the market unless something changes.

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NQ94 said:

The miners, farmers and tourist operators like to stay with the familiar, easiest and most cost effective to service options and are very cautious with fleet choices. Most of the remote operators do their own fleet service and repairs, so as long as there is the efficient availability of parts, literature and diagnostic tooling the distance to the closest dealer becomes less of an issue in Australia.

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parb said:

yeah that makes sense. I'm planning to do an early fluid change at around 5 or 6k miles.

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INEOSTED said:

I brought my Trialmaster in at 9000 to Mossey San Diego. I live far away. Told them to look over everything. Towed a trailer at 17000. WELL UNDER specs.... 5500#. The rear differential was leaking I noticed after a 750 mile drive. THE BOLTS WERE LOOSE! I tightened them and added a quart of spec gear oil. When bringing it to the dealer because of this and the new humming sound on acceleration, they deemed the differential was bad and now have to replace the entire rear axle. THEY ARE TELLING ME NOT UNDER WARRANTY??!! Because I didn't show up at 12K miles. THEY SHOULDN'T sell these "indestructible" trucks to people that live far from large city dealerships then!! They are actually telling me it is because the lack of exactly 12000 mile service on the diff.... NOT because of the leaking and loose bolts?! I have lost all respect for this company.... The dealership AND customer service from England both say "sorry". This is more than an irritating failure, it is a FAILURE TO TAKE CARE OF THEIR PROBLEM! They also tell me they have never heard of this problem... yet here is a forum loaded with leaky issues and loose bolts! Back to LAND ROVER for me....

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INEOSTED said:

I brought my Trialmaster in at 9000 to Mossey San Diego. I live far away. Told them to look over everything. Towed a trailer at 17000. WELL UNDER specs.... 5500#. The rear differential was leaking I noticed after a 750 mile drive. THE BOLTS WERE LOOSE! I tightened them and added a quart of spec gear oil. When bringing it to the dealer because of this and the new humming sound on acceleration, they deemed the differential was bad and now have to replace the entire rear axle. THEY ARE TELLING ME NOT UNDER WARRANTY??!! Because I didn't show up at 12K miles. THEY SHOULDN'T sell these "indestructible" trucks to people that live far from large city dealerships then!! They are actually telling me it is because the lack of exactly 12000 mile service on the diff.... NOT because of the leaking and loose bolts?! I have lost all respect for this company.... The dealership AND customer service from England both say "sorry". This is more than an irritating failure, it is a FAILURE TO TAKE CARE OF THEIR PROBLEM! They also tell me they have never heard of this problem... yet here is a forum loaded with leaky issues and loose bolts! Back to LAND ROVER for me....

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anand said:

Just to make sure I'm understanding you correctly..

You had an oil change service at 9,000 miles, but did not have the gear oil changed; then at 17,000miles you have a bad rear diff after a leak that is not being covered because you did not do the 12,000mi service on the diffs?

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Logsplitter said:

So did they do a full first service at 9000 miles ?
I had a rear diff leak but that was because I knocked the rear diff cover on very bad rocky road. It was only a slow drip so was rectified shortly afterwards by shifting the cover then tightening up, draining and changing the oil.

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INEOSTED said:

OUCH! That must have been a hard hit! I've done a bit of off road... That is why we all probably loved these things... But, I've kept the bottom off the ground so far. So my loose bolts are ???

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INEOSTED said:

Yes... I told them to do at minimum an engine oil change at 9k but to do anything else they deemed necessary and to look over things fully... Their reply was all good and they just changed the engine oil. They KNEW I wouldn't be back for another 5-10K. I even called to get advise on towing a few months later because one travel trailer I was looking at was 6500#. His answer was, these things are almost indestructible... get the one you like most. I went with the 5500# just by gut feeling. NEVER did they mention for me to bring it in for that ABSOLUTE NECESSARY 12k diff check. Also, when I called about the humming noise.... no advise to stop driving. Just bring it down as soon as you can... which I did, but I live 500 miles away. Overall to me just very poor customer service and my trust in the truck has gone from "indestructible" to "fragile"

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anand said:

But the owners manual tells you in plain English that a diff service is mandatory at 12k... It boils down to not doing the required maintenance when it is due, and then a failure occurring after that. Even with the assumption that it was a faulty part installed in your vehicle from the start, Ineos has a strong case given that the required service was not performed, and thus could have attributed to the failure

The dealer wasn't wrong to tell you that at 9k nothing else is due (nothing is due at 9k technically).

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Tinerfeño said:

But at the same time manufacturers, including Ineos, could be somewhat reasonable in cases like this.

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Tazzieman said:

Therefore, if you drive under severe conditions, please refer to the plan shown when you scan the QR Code."

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