I went to my dealer for the following "repairs", and left my car there at 8:00 AM, to pick it up around 17:00 PM:
- Airco low pressure line replacement (Airco not working)
- Replacement of the rubber gaskets of my Safari roofs (water infiltration in the car)
- Water sprayer of the windshield not working as they should
- Rubber placement for door knobs (they get stuck)
- A plastic screw of my floor rubber carpet missing after my last visit to the shop
- Hoping to get a software update
At 17:00 PM:
- Done
- Only right side Safari Window rubber gasket replacement, because they had only one of the rubbers (that's not what they told me two weeks ago!)
- Only one water sprayer works, the other still not!
- No time to do the door knobs
- Done (2 minutes work!)
- Of course not!
But that's not all ... let's begin with the positive points:
- the main technician was very friendly and gave me explanation and took time for me
- the "young" technician was eager to explain me what he had done and how!
Point by point:
- explanation of a bad welding at the pipe, therefore the leak (thanks!)
- the technician didn't know that he could remove the Safari Window! He was completely surprised when I showed him! "it would have made my repair much more easy" he said! He removed it by unscrewing the fixation parts (I don't know the exact name in English) and so on! I asked him how it was to remove the Sikalastomer that I did put on the gaskets, and he told me that he put silicone on the gasket because he thought that this was as Ineos had done it! That means they did put that gasket without any Ineos instructions! I should have made a picture of the final result, but forgot, it is dark now!
- Not ok, like I said: not solved, my right side windscreen will not get cleaned by the sprayer!
- Also not
But, why didn't they finish the job? Why didn't they have enough time?
Very simple: they started at 13:13 PM!
How do I know? Chinese spy!
First peak: me driving to the work shop.
Second peak: they moving the car into the workshop! 13h15!
It was not my intention to spy like this, I only was curious what I would see on the voltage monitoring of the battery monitor! Great was my surprise!
Conclusion:
- Ineos (probably) doesn't provide instructions how to mount the gaskets of the Safari Windows
- or ... my dealer doesn't read them
- as a "Guinea Pig" owner of a new Grenadier, - loving that car - I don't get the treatment I deserve from Ineos or Hedin
And ... what I heard: Ineos has still a lot of problems, and as examples:
- a car was delivered with on one rear side tinted glass the other side normal glass
- a car was delivered with on one side the utility L-track rail, the other side the plastic "cover"
- another had a quite bad accident (rear) and no spare parts available to repair it!
I accept mistakes, but they should be open about it and help customers out ASAP. I asked about a big mistake with another customer and the Hedin guy said: "this was our mistake, not Ineos". I will not explain what kind of mistake! But this was an honest answer! That's how it should be!