What would you say if you could ?

[OGrid]

Why would a company (and you Sir J) with so many resources allow the RHD version to be built with a 2L milk carton acting as a footwell intrusion forcing my entire left leg and knee to sit 2 inches higher than my right in any seating position and wedged hard to the overly wide console... through numerous prototypes and the obvious nature of the design flaw and defective seating outcome that remained through to production version vehicle, from a company that told us there were no quality issues? You were saying?
- I do not care about the manual!
- I do not care about mirrors, viewing angles, whatever!!
- I do not care about a few beeps and bonks for that matter!!!
- Even the lumbar support lacking seats... I mean... sure I can remedy it with foam infills!!!!

+1

 

[ECrider]

I will ask for a new user interface with bunch of messages not hiding important informations (at least it will give them time to fix them)
(see my dedicated post for more info)
View attachment 7872078

I miss the off-road screen it had prior to last software update.

 

[Stu_Barnes]

I would say “Sir James Arthur Ratcliffe (I don’t know the protocol on how to address a “sir” so will just use his entire name in respect), I would like to meet you at the Grenadier pub in London and pay for the first round of drinks (I’m sure someone of such wealth is use to everyone else waiting for him to pay, so will turn the table for him) and discuss this most AMAZING vehicle you have created”!! I’m sure he has heard or read all the negative stuff, I want to just enjoy a pint and let him know how much some of us truly enjoy this vehicle & I truly believe in a couple of years this will be a lifestyle vehicle for many people.

Sir Ratcliffe, if by some random chance you read or see this, I am serious and even though I am in the USA, I am retired and have the time and means to indeed fly over there and make this come true. Yes I know it sounds outrageous, but hey other wilder things have occurred in this world!!
View attachment 7872778

Sir James. You ditch the last part of the name for a Knight or Baronet typically, but is this typical

 

[Dual Grenny Guy]

Sir James. You ditch the last part of the name for a Knight or Baronet typically, but is this typical

 

[Stu_Barnes]

View attachment 7872976

I was absolutely lambasted once by a secretary for a rear admiral for not addressing ‘Sir’ correctly, the 23 year old boy still remembers.

 

[Dual Grenny Guy]

I was absolutely lambasted once by a secretary for a rear admiral for not addressing ‘Sir’ correctly, the 23 year old boy still remembers.

Yes sir, we definitely remember those times in our lives like that and I have had several of those myself!! Imprinted in your mind forever. I may sound like the absolute perfect example of a human being on these threads/posts, but I am FAR from it!! Shhhh don’t tell the other members/readers!!

Btw, did you serve in the military or was this a civilian encounter? I only ask as I served many years in the Army and I never got close to meeting someone like a Rear Admiral, would have been like a General ranking for me in the Army. That’s too highfalutin for little pawns like myself.

 

[Stu_Barnes]

Yes sir, we definitely remember those times in our lives like that and I have had several of those myself!! Imprinted in your mind forever. I may sound like the absolute perfect example of a human being on these threads/posts, but I am FAR from it!! Shhhh don’t tell the other members/readers!!

Btw, did you serve in the military or was this a civilian encounter? I only ask as I served many years in the Army and I never got close to meeting someone like a Rear Admiral, would have been like a General ranking for me in the Army. That’s too highfalutin for little pawns like myself.

No, just the Merchant navy, we did a few things with the Royal Navy over the years.

 

[WJG-GMT II]

Hi all,

I'll edit this as someone has mentioned negative undertones to my post !

This is not meant to be a negative or critical post, more a constructive one so please take it in the way I meant it and not as criticism of Ineos, I for one love my vehicle but I see the company for what it appears to me, poor management structure, terrible customer service and at times I have felt like they couldn't have given a crap back in the early days of ordering and buying my vehicle....some still feel this way.

I have asked this question on the FaceBook pages and I'd welcome peoples thoughts here too.

If you could ask Sir Jim Ratcliffe any questions what would you ask ?

I'm directing this at us owners or ones awaiting delivery.

I'm gathering up questions, concerns etc to direct to him via email in the hope he is made aware (which I'm not sure he is).

There are so many disillusioned people having to had/had to deal with the dire customer service, after sales, servicing, vehicles arriving missing parts, vehicles arriving at wrong locations, the dreaded "Raised a ticket" comment, updates etc etc

I wonder if Jim knows how people feel, not only owners but the exhausted staff in dealerships (Mine included)...exhausted at getting no adequate answers to tell their customers all who have had to deal with vehicles coming in to have a part fitted only to be told its out of stock, the vehicle then sitting at the dealership for weeks and then having the owner(s) say they don't want to carry on and ask for the vehicle to be taken back by the dealership.

Whilst some of us have incredible people at our dealerships others don't live anywhere near their closest one so find that they have to deal with trying to get answers from customer service who are in my opinion about as useful as a chocolate teapot.

I'd welcome your comments, questions, thoughts.

Many thanks,

Annee aka Grenadier_girl (Instagram)

Service manual?

Why can’t we have a speedo in front of the wheel?

What in the world would it take to get the diesel here in the USA?

Why does is the rear door have a plastic handle?

 

[C64_forever]

Hi all,

I'll edit this as someone has mentioned negative undertones to my post !

This is not meant to be a negative or critical post, more a constructive one so please take it in the way I meant it and not as criticism of Ineos, I for one love my vehicle but I see the company for what it appears to me, poor management structure, terrible customer service and at times I have felt like they couldn't have given a crap back in the early days of ordering and buying my vehicle....some still feel this way.

I have asked this question on the FaceBook pages and I'd welcome peoples thoughts here too.

If you could ask Sir Jim Ratcliffe any questions what would you ask ?

I'm directing this at us owners or ones awaiting delivery.

I'm gathering up questions, concerns etc to direct to him via email in the hope he is made aware (which I'm not sure he is).

There are so many disillusioned people having to had/had to deal with the dire customer service, after sales, servicing, vehicles arriving missing parts, vehicles arriving at wrong locations, the dreaded "Raised a ticket" comment, updates etc etc

I wonder if Jim knows how people feel, not only owners but the exhausted staff in dealerships (Mine included)...exhausted at getting no adequate answers to tell their customers all who have had to deal with vehicles coming in to have a part fitted only to be told its out of stock, the vehicle then sitting at the dealership for weeks and then having the owner(s) say they don't want to carry on and ask for the vehicle to be taken back by the dealership.

Whilst some of us have incredible people at our dealerships others don't live anywhere near their closest one so find that they have to deal with trying to get answers from customer service who are in my opinion about as useful as a chocolate teapot.

I'd welcome your comments, questions, thoughts.

Many thanks,

Annee aka Grenadier_girl (Instagram)

I would thank him for having the patience and using the resources to bring this project to life. When I think, say four years ago, when the only choice for a cool off-roader was to fork over $100k for a restored Defender, I shudder. Thank you, Sir Jim.

I had not read the forum in about two weeks, so I have to say some of the recent negativity surprised me. Maybe it is because I am used to quirky machines. I have a 1990 Range Rover Classic (it is up for sale, if anyone is interested) and just sold a Lotus Elise. Both of them rattle like a Campbell's soup can full of pennies. The Elise, even with the hard top on, leaks a lot. I mean, a lot. Now, I get we paid a pretty coin for the Grenadiers, however all it took for me was to go once off-road to understand where the value of the vehicle comes from. It is not from the HVAC, or the media system.
The value for me comes from the driving experience. From that grin I get when I climb into it and start it with a real key. From putting it into low gear and lock the diffs.
I have had a few warning lights come on, including the infamous P0461. All was solved quickly by my dealer.
Hope you all get a good experience with your Grens.
Peace.

 

[Scotsitalian]

Have we all not thought of bringing a class action against I neos Automotive?
There is clearly much evidence of the commitment to provide the service/ repair manuals.
The negative publicity would be far reaching and may just force the issue?

 

[Cheshire cat]

Have we all not thought of bringing a class action against I neos Automotive?
There is clearly much evidence of the commitment to provide the service/ repair manuals.
The negative publicity would be far reaching and may just force the issue?

Probably not the time to apply such subtle pressure. I propose waiting unit the seat issues are solved and they start producing again.

 

[CrazyOldMan]

Have we all not thought of bringing a class action against I neos Automotive?
There is clearly much evidence of the commitment to provide the service/ repair manuals.
The negative publicity would be far reaching and may just force the issue?

I don’t think most of us are interested in creating negative publicity or hurting sales for Ineos. I want them to be stable, keep building the Grenadier (and spare parts), expand their dealer network AND open up the software and provide a service manual. No sir - keep your courts and your torts. Wide open spaces and wiley Old Man Trout for me. If a man has genuinely done me wrong, I’d much rather just whoop his ass - lawyers be damned.

 

[ANNML]

Have we all not thought of bringing a class action against I neos Automotive?
There is clearly much evidence of the commitment to provide the service/ repair manuals.
The negative publicity would be far reaching and may just force the issue?

I’ve never thought about it all bc I’d be heartbroken if somehow it spun out of control and Ineos folded at some point.

But I can understand how frustrations could lead to these thoughts — it’s an expensive car but the service doesn’t correlate.

I’ve owned 2 old LR Discos and still have a 2004 LR3, so I’m pretty used to dealing with frustration when it comes to cars. It can be annoying but the Grenadier is worth 100x the frustration of my LRs because it’s the car version of the love of my life lol .

 

[Zimm]

I’ve never thought about it all bc I’d be heartbroken if somehow it spun out of control and Ineos folded at some point.

But I can understand how frustrations could lead to these thoughts — it’s an expensive car but the service doesn’t correlate.

I’ve owned 2 old LR Discos and still have a 2004 LR3, so I’m pretty used to dealing with frustration when it comes to cars. It can be annoying but the Grenadier is worth 100x the frustration of my LRs because it’s the car version of the love of my life lol .

If that alone kills Ineos, it was already dead.

Your SO is overweight and has difficulty with technology?

 

[Scotsitalian]

Let’s get this in perspective
The marketing committed to all,of us that the workshop manuals would be available to all owners, it was a clear commitment which many of us bought into on the understanding we would be able to perform our own servicing and repairs.
Right now we are in a honeymoon period with little going significantly wrong.
In 4-5 years time, once our warranties have expired, it’s a different story.
We all know the dealers have access yet we do not despite a lot of marketing material stating we would? Is no one else feeling like we’ve been ripped off?

 

[flynnsk]

Hi all,

I'll edit this as someone has mentioned negative undertones to my post !

This is not meant to be a negative or critical post, more a constructive one so please take it in the way I meant it and not as criticism of Ineos, I for one love my vehicle but I see the company for what it appears to me, poor management structure, terrible customer service and at times I have felt like they couldn't have given a crap back in the early days of ordering and buying my vehicle....some still feel this way.

I have asked this question on the FaceBook pages and I'd welcome peoples thoughts here too.

If you could ask Sir Jim Ratcliffe any questions what would you ask ?

I'm directing this at us owners or ones awaiting delivery.

I'm gathering up questions, concerns etc to direct to him via email in the hope he is made aware (which I'm not sure he is).

There are so many disillusioned people having to had/had to deal with the dire customer service, after sales, servicing, vehicles arriving missing parts, vehicles arriving at wrong locations, the dreaded "Raised a ticket" comment, updates etc etc

I wonder if Jim knows how people feel, not only owners but the exhausted staff in dealerships (Mine included)...exhausted at getting no adequate answers to tell their customers all who have had to deal with vehicles coming in to have a part fitted only to be told its out of stock, the vehicle then sitting at the dealership for weeks and then having the owner(s) say they don't want to carry on and ask for the vehicle to be taken back by the dealership.

Whilst some of us have incredible people at our dealerships others don't live anywhere near their closest one so find that they have to deal with trying to get answers from customer service who are in my opinion about as useful as a chocolate teapot.

I'd welcome your comments, questions, thoughts.

Many thanks,

Annee aka Grenadier_girl (Instagram)

Where's my Jacket?!
I kid (Mostly)!

"Do you have intentions on delivering on your 'Built on Purpose' offerings, including access to documentation (Service Manuals) that will allow the farmer, transporter, tradesmen, etc to properly service those Vehicles? (Particularly in the Age of 'Subscription Services' and the local chap just wants to be able to change a gasket and torque to specifications and not left with a 100K brick of sod!)"

paraphrase as needed

 

[CrazyOldMan]

Let’s get this in perspective
The marketing committed to all,of us that the workshop manuals would be available to all owners, it was a clear commitment which many of us bought into on the understanding we would be able to perform our own servicing and repairs.
Right now we are in a honeymoon period with little going significantly wrong.
In 4-5 years time, once our warranties have expired, it’s a different story.
We all know the dealers have access yet we do not despite a lot of marketing material stating we would? Is no one else feeling like we’ve been ripped off?

Meh. Not really. 1)there’s no contract, only marketing generalities, 2)they’ll get around to it, 3)what they’ve delivered is pretty freakin’ awesome, 4)I’m having too much fun. But, that’s me. Party on.

 

[Michael_in_Baja]

Where is the service manual?

The service manual and my bloody jacket!

 

[[ Adam ]]

I don’t think most of us are interested in creating negative publicity or hurting sales for Ineos. I want them to be stable, keep building the Grenadier (and spare parts), expand their dealer network AND open up the software and provide a service manual. No sir - keep your courts and your torts. Wide open spaces and wiley Old Man Trout for me. If a man has genuinely done me wrong, I’d much rather just whoop his ass - lawyers be damned.

I don't know what any of this means, but I believe, in principle, we agree.

 

[255/85]

Your SO is overweight and has difficulty with technology?

There's that @Zimm charm we all love so much.