Owl Vans - Let's Talk Grenadier Parts!

[Dual Grenny Guy]

I’d be happy with any kind of shipping TBH. I’m still waiting to hear about my order (#2036) for two items that were listed as “in stock”, that I placed and paid for on September 29. I’ve had no response to an email to your company asking for an update. Can someone at Owl Vans please give me an update? Thanks. Matt

I am not trying to be argumentative I promise as I actually agree that if you placed and order and are waiting on that item with no updates after a week, I would be trying to make contact as well. So I have to ask the people reading this thread, I keep reading about no responses to emails, but has anyone called the business? I have had long wait times on several orders placed even with my favorite companies (ExpeditionHQ, Agile, yes Owl too, etc) and when I don’t get any update by a weeks time or any emailed response, I always call and get my answer (yep even call internationally, called EHQ 3 times). Most of the times the number one thing I hear from the company is that they are so busy with orders that it’s hard to keep up with daily emails, so they are behind on emails but concentrating on personnel getting orders out. Yes they could hire more employees, and maybe they will eventually and this could all be growing pains. Even though that sucks, it’s actually good news to me as shows many Grenadier owners out there. Anyway, hope you and everyone else who are waiting on packages get them sooner more than later.

 

[parb]

Unfortunately due to the variety of purchase options for the same product, Shopify does not allow us to track inventory. For example, if we have the same product with a shipping option or local pickup, or installation, Shopify counts that as three different products even if the SKUs are the same. Therefore we could be sold out of “Install” but have stock of “local pickup”. The stock needs to be able to be used for all purchase options. We have yet to find a way to do this

I think what you're asking for is conditional logic to separate stock keeping units from additional services such as pickup.

Very common in configurators for more complex sales transactions.
I have set that up for my products in my company. Not Shopify (we are a really big company with billions of dollars of orders) but the problem sounds similar.

I did quick Google and perhaps something like this?

Easify Product Options Variant - Easify Product Options - Shopify App Store | Shopify App Store

Create unlimited custom product options and variants 10 times faster, easier, and cheaper! Free plan available, try it now!

apps.shopify.com

You need to hack it up as this is more advanced but it seems capable of adding advanced logic based on conditions to sku's.

 

[MattG]

I am not trying to be argumentative I promise as I actually agree that if you placed and order and are waiting on that item with no updates after a week, I would be trying to make contact as well. So I have to ask the people reading this thread, I keep reading about no responses to emails, but has anyone called the business? I have had long wait times on several orders placed even with my favorite companies (ExpeditionHQ, Agile, yes Owl too, etc) and when I don’t get any update by a weeks time or any emailed response, I always call and get my answer (yep even call internationally, called EHQ 3 times). Most of the times the number one thing I hear from the company is that they are so busy with orders that it’s hard to keep up with daily emails, so they are behind on emails but concentrating on personnel getting orders out. Yes they could hire more employees, and maybe they will eventually and this could all be growing pains. Even though that sucks, it’s actually good news to me as shows many Grenadier owners out there. Anyway, hope you and everyone else who are waiting on packages get them sooner more than later.

It's actually been over 3 weeks since I bought and paid for my order in full. Telephoning them from Australia in the middle of the night is not an easy option. Hopefully they respond and my goods are on their way soon.

 

[Bobby Mac]

Bobby, when did you email? Support is usually very responsive. We aren’t open on the weekends. There is also a chance it was caught in spam. We will look

20th Oct …. 9th Oct…. 4th Oct….2nd Oct (this was the last time I had a response)
Thanks for looking into it.

 

[FlyersFan76]

Not mine it seems. I bought the hood and rear door release / handles so the padded envelope they arrived in was maybe 12 ounces.

Shipping from Arizona to Northern California was $29.94. I love the products, I just would think twice if I had an equivalent choice.

I understand what you're saying about subsidized shipping, on certain items the cost is simply built into the cost of doing business reduce sticker shock.

I think the envelope, padding and tape that this shipment came with was probably $.85, the cost of having someone put it in the envelope was maybe $3.00. The actual shipping (UPS Ground) might have been $11.

$30. was alot.

I ship various sized equipment through UPS (and others) and I do not think I have ever seen my cost for shipping alone be less than $ 12 for years.