General Service Reset Procedure - Oil Change (currently only possible with dealer level scan tools)

[landmannnn]

In theory it is not too difficult to get into the canbus system and develop a tool/method of resetting the oil service.

The basic method is to connect into the canbus and record the messages while the service reset is being done with the main dealer tool. The tools to record (aka sniffing) the canbus activities are made up of various low cost devices readily available.

Provided you can identify the specific message, the message can be played back. There's a possibility that the message is encrypted, unlikely since you can hack the security system of many cars using this method. Another challenge might be that different software variants might have different messages.

Just waiting for somebody to do it.

 

[LWA55DAL]

Ok - following up here - ANYONE have a maintenance reset procedure? If I had the time - yes I could probably hack into the binary code of the CAN/BUS IOS on the IG and eventually change the 1’s to 0’s, or vice versa, resulting in a reset of the oil maintenance interval, but that is not a viable option for 99% of the owners. So for the 10-15% that will actually change their own oil, filters, etc - we need a reasonable procedure and solution.

I have called at least 10+ dealers in the US and NONE of them have an answer to this very simple question. I guess we will see what time tells us, but we need an answer.

 

[[ Adam ]]

Ok - following up here - ANYONE have a maintenance reset procedure?

No

I have called at least 10+ dealers in the US and NONE of them have an answer to this very simple question.

The answer is, at this time there is no answer.

 

[Chadd7]

Best chance imo would be to take to independent service provider that specializes in bmw and see what they can do.

 

[BInder]

I don't see what the big deal is about resetting a service reminder or why a manufacturer would make it difficult. It's a REMINDER. That's all. A convenience.

If a customer wants to reset their reminder, and then *not* get the service performed by a dealer or by themselves (properly documented, with authorized parts) ... well, that's on them. They'll probably find their warranty invalid if they ever try to use it. Your vehicle; your choice.

Car warranties worked for decades without touchscreens and clever reminders. Amazing! The industry ultimately relied upon (as they still do today, thanks to consumer protection laws) ... documentation of the service! Whether or not a manufacturer or dealer accepts independent documentation to keep a warranty valid is another matter and ultimately the purview of legislation and courts.

well, it's yet another "reminder" that pops up annoyingly on the system. It's easy to get "authorized" parts for a common engine and if you're 700 miles from the nearest dealer and don't want to drive there and back or spend $1700 to ship there and back there needs to be a solution while there is a limited dealer network.

 

[IslandFalconer]

Still no solution at this time, still crickets from ineos.

 

[[ Adam ]]

Best chance imo would be to take to independent service provider that specializes in bmw and see what they can do.

It's not a BMW and has nothing to do with a BMW.

They can't do squat.

 

[IslandFalconer]

It's not a BMW and has nothing to do with a BMW.

They can't do squat.

Actually with BMW tech software you can access a lot of the onboard equipment. Unfortunately they have put the CBS service under some protocol we can’t access. I can reset Break service, transmission service, and many other technical relearns via BMW ISTA

 

[[ Adam ]]

Actually with BMW tech software you can access a lot of the onboard equipment. Unfortunately they have put the CBS service under some protocol we can’t access. I can reset Break service, transmission service, and many other technical relearns via BMW ISTA

Interesting - the Ineos is using a modified Bosch Grade-X software, but it sounds like the BMW ISTA is able to access some of the ancillary ECU's they share, but the Grade-X is the interface that matters & is still the nut to crack.

 

[DenisM]

Interesting - the Ineos is using a modified Bosch Grade-X software, but it sounds like the BMW ISTA is able to access some of the ancillary ECU's they share, but the Grade-X is the interface that matters & is still the nut to crack.

This is the first vehicle I've owned which requires regular S/W updates. Unless and until Ineos engineers finally settle on an optimised software suite for the current generation, then it seems pointless investing in a scanner of any sort...because within a short period due to further "updates" the scanner might be as effective as a brick .... I thought this endless software update routine was the penchant of Microsoft and sundry other annoying s/w companies (and military combat system developers!...but that was a long ago nightmare)

 

[landmannnn]

This is the first vehicle I've owned which requires regular S/W updates. Unless and until Ineos engineers finally settle on an optimised software suite for the current generation, then it seems pointless investing in a scanner of any sort...because within a short period due to further "updates" the scanner might be as effective as a brick .... I thought this endless software update routine was the penchant of Microsoft and sundry other annoying s/w companies (and military combat system developers!...but that was a long ago nightmare)

Even my fridge asked if I wanted to update the software the other day.

 

[Arat]

For those going to Overland Expo, perhaps these questions can be discussed and answered there. At the very least a POC that can follow-up that’s better than just calling the IG call center.

I did ask this question, i only received general poetic useless respond. it seems any of the people that car owners can communicate/talk (dealer, Ineos rep,...) either do not know much or they are prohibited to share any info. my experience has been more of the first kind. Love the car, but support is very different than what was advertised, no help, no transparency. Hopefully it will be changed soon

 

[landmannnn]

The answer is simple. The dealer tools are required to reset the service interval.

It may not be the answer we want to hear, but how much more transparent do you want them to be?

 

[IslandFalconer]

The answer is simple. The dealer tools are required to reset the service interval.

It may not be the answer we want to hear, but how much more transparent do you want them to be?

So how do you reset your oil light in the middle of Africa? There’s not many vehicles that you can not do it yourself. There needs to be a solution beyond “take it to the dealer” that’s great for people who live near a dealer. There’s lots of people who don’t. And don’t give the line “you shouldn’t have bought it” as a reasonable answer

 

[255/85]

I wouldn't be surprised if there's no owner reset option until after these vehicles start coming out of warranty. Like in five years.

 

[Jiman01]

The answer is simple. The dealer tools are required to reset the service interval.

It may not be the answer we want to hear, but how much more transparent do you want them to be?

Perhaps the answer is simple, but that doesn’t mean it is the correct answer. For a vehicle that was marketed as one where owners could wrench on their vehicles, resetting alerts is a basic end user interface that should be available without going back to the dealer.

And if Ineos is going to restrict access to owners, true transparency would be giving owners a logical reason as to why they are taking that stance, when most other 4x4 vehicles allow the owner to reset something as simple as an oil change warning.

 

[Asnes]

I’m sure they will correct this in a future s/w release. ADAS is being corrected in the July drop. I’m sure this will come, only makes sense.

 

[GN4HIR]

I don't know if this should be a separate thread but does anyone know the current state of the "Right to Repair" statutes in the various states. These are getting pushed by interest groups representing independent repair facilities for access to factory manuals, programs and data. The argument is, you as the consumer have the right to get your vehicle repaired anywhere but you can't do that if the factory won't share the data with the independent repair shops. We just need one state to enact legislation to pry the service manual out of Ineos' hands. I think Maine may have passed something like this.

 

[landmannnn]

So how do you reset your oil light in the middle of Africa? There’s not many vehicles that you can not do it yourself. There needs to be a solution beyond “take it to the dealer” that’s great for people who live near a dealer. There’s lots of people who don’t. And don’t give the line “you shouldn’t have bought it” as a reasonable answer

I'm not saying it is right, we do need it.. It is just that people keep saying IG are not being transparent and not giving answers.

 

[IslandFalconer]

I'm not saying it is right, we do need it.. It is just that people keep saying IG are not being transparent and not giving answers.

Because they are not. The vehicle was marketed, and sold as user serviceable. The most common and basic service is oil changes. That’s just common sense. They keep not answering a question. The “do it at the dealer” isn’t an answer.