Useless Customer Service

[DaveB]

So like I said total bunk. I also have it from the VP if Ineos that as long as We have receipts we can change our own oil. This notion that only the manufacturers can change your oil or service your vehicle is long over. It’s about proving it was done on time and with the correct parts.

You missed the part about it being done by a qualified mechanic.
I assume this also includes supervised by a qualified mechanic.
From memory you are a qualified mechanic I recall??
Also Canadian law may be different to Australian law.
So any manufacturer in Australia could potentially refuse your warranty if it wasn't done by at least a qualified mechanic.
Normally a manufacturer/assembler like Ineos will rely on a back to back warranty with their parts supplier.
So even if Ineos say go ahead anyone can do it they may not get the warranty from their parts supplier.

In Australia I am speaking of.

I spent 10 seconds looking at Canada and this is what I found.

 

[landmannnn]

Slightly off topic, but on the UK there is no requirement for any qualifications to be a car mechanic.
Courses are of course available.
Is it the same elsewhere?

 

[Jeremy996]

Slightly off topic, but on the UK there is no requirement for any qualifications to be a car mechanic.
Courses are of course available.
Is it the same elsewhere?

No - some countries are very strict about what constitutes a car mechanic. The UK is quite slack; anyone can claim to be a car mechanic and take money from retail customers. They would be wise to have insurance against negligence but it is not criminal offence to not have it. Certain activities require specific qualifications, like being an MOT examiner, but in general any Tom, Dick or Harry can attack your car with a spanner!

 

[Tazzieman]

Certain activities require specific qualifications, like being an MOT examiner, but in general any Tom, Dick or Harry can attack your car with a spanner!

Mr MOT will quickly use the spanner to undo all the shade tree work!
In the state where I live , anyone can work on their car and there is no MOT/RWC.
The vast majority of accidents are caused by distracted/inexperienced (often young), intoxicated or tired drivers , and visitors unused used to driving on the left on twisty roads. Mechanical issues are rarely the cause.

 

[Andrew Kilby]

There are a more than a few retired or semi retired Lawyers who are owners of Grens. I met a couple recently and they were tossing up the idea of starting a Class Action primarily focused on "not fit for purpose" because of the contradiction between the built for outback travel and the inability to get basic maintenance and repairs outside the very narrow service and repair support. Sounds a bit extreme to me (and the numbers are probably not enough to get a CA yet) but one thing I learned some time ago was don't upset a lawyer with too much time on their hands.

Perhaps we will be contacted.

 

[Dual Grenny Guy]

There are a more than a few retired or semi retired Lawyers who are owners of Grens. I met a couple recently and they were tossing up the idea of starting a Class Action primarily focused on "not fit for purpose" because of the contradiction between the built for outback travel and the inability to get basic maintenance and repairs outside the very narrow service and repair support. Sounds a bit extreme to me (and the numbers are probably not enough to get a CA yet) but one thing I learned some time ago was don't upset a lawyer with too much time on their hands.

Perhaps we will be contacted.

I’m in the USA, so maybe things are a little different over here. Would love for any of these retired or semi retired lawyers to comment on here. I have two questions for any of them on this class action suit they were discussing:

1–so you purchased this vehicle knowing the limited repair service and repair support at that time (nothing written down on paper guaranteeing of any future improvements in these areas), and now you don’t like it hasn’t improved yet & feel Ineos will be financial liable for this?
2–we all signed what 50 pages of paperwork to buy one. I assume somewhere in those pages we all signed are clauses prepared by Ineos lawyers to prevent such liability? (I will admit freely now I didn’t read every single page, but I know some probably did)

Hey I live 4 hours one way to the closest dealership and no one wants the service or repair support to get better than me, but I’m also a grown ass man who purchased two of these vehicles knowing all of this. Do I want a dealership in Louisiana, yes. Do I want a repair manual, of course. Do I want maybe some agreement with BMW or service centers across the USA to work on my rides, absolutely. However, none of these were guaranteed and I bought into it anyway. I may be in the smaller number of members that think like this, but I am optimistic that all of this will improve in time. This is a brand new vehicle and growing year by year. Yes we had a production halt, but shit happens. I have faith, like I did that they would re-open, that the manual is coming as well as service centers. Time will tell…….

 

[[ Adam ]]

There are so many threads going on about the steering - I decided perhaps this is the correct one to post at...


Today I dropped my Grenadier off for replacement of the tell tale display, and hopefully some level of diagnosis with the HVAC, though it seems unlikely (according to my service manager) that replacing the unit solves the problem. Over the weekend, I turned 19000 miles, and so I'd say my Grenadier is well broken in at this point.

As a loaner, they gave me a base model grenadier with less than 400 miles on it. One thing I noticed immediately was - the steering. It is noticeably different than mine. Obviously with 19k miles in less than a year, I've spent a fair amount of time driving a Grenadier. My first move was to pull over and double check the steering damper - I was sure it must have been replaced with an aftermarket. Nope, factory. I then checked the tire pressures - 38/39 all around.

@anand has previously postulated that the steering dampers have some sort of "break in period", where it softens up, return to center gets better, and driving becomes more normal. I think that might be the case - I'll do my best to put some miles on this thing, but there does seem to be a difference between brand new and well worn.

 

[Dual Grenny Guy]

There are so many threads going on about the steering - I decided perhaps this is the correct one to post at...


Today I dropped my Grenadier off for replacement of the tell tale display, and hopefully some level of diagnosis with the HVAC, though it seems unlikely (according to my service manager) that replacing the unit solves the problem. Over the weekend, I turned 19000 miles, and so I'd say my Grenadier is well broken in at this point.

As a loaner, they gave me a base model grenadier with less than 400 miles on it. One thing I noticed immediately was - the steering. It is noticeably different than mine. Obviously with 19k miles in less than a year, I've spent a fair amount of time driving a Grenadier. My first move was to pull over and double check the steering damper - I was sure it must have been replaced with an aftermarket. Nope, factory. I then checked the tire pressures - 38/39 all around.

@anand has previously postulated that the steering dampers have some sort of "break in period", where it softens up, return to center gets better, and driving becomes more normal. I think that might be the case - I'll do my best to put some miles on this thing, but there does seem to be a difference between brand new and well worn.

What happened to your TT display? You opting for a larger one with even more warning signs?! I joke I joke I kid I kid..

 

[[ Adam ]]

What happened to your TT display? You opting for a larger one with even more warning signs?! I joke I joke I kid I kid..

Intermittently, it fails to work on start up.

View: https://www.youtube.com/watch?v=xSOSS2Y5W8c

 

[anand]

@anand has previously postulated that the steering dampers have some sort of "break in period", where it softens up, return to center gets better, and driving becomes more normal. I think that might be the case - I'll do my best to put some miles on this thing, but there does seem to be a difference between brand new and well worn.

Perhaps I'll be able to add some miles to it next week

 

[AngusMacG]

There are so many threads going on about the steering - I decided perhaps this is the correct one to post at...


Today I dropped my Grenadier off for replacement of the tell tale display, and hopefully some level of diagnosis with the HVAC, though it seems unlikely (according to my service manager) that replacing the unit solves the problem. Over the weekend, I turned 19000 miles, and so I'd say my Grenadier is well broken in at this point.

As a loaner, they gave me a base model grenadier with less than 400 miles on it. One thing I noticed immediately was - the steering. It is noticeably different than mine. Obviously with 19k miles in less than a year, I've spent a fair amount of time driving a Grenadier. My first move was to pull over and double check the steering damper - I was sure it must have been replaced with an aftermarket. Nope, factory. I then checked the tire pressures - 38/39 all around.

@anand has previously postulated that the steering dampers have some sort of "break in period", where it softens up, return to center gets better, and driving becomes more normal. I think that might be the case - I'll do my best to put some miles on this thing, but there does seem to be a difference between brand new and well worn.

I am over 34k and found the steering has adjusted tho doesnt return to center fully on its own just needs a little assistance. When I first had mine it was definitely more work to bring it back to center.