Sick of waiting

trobex · Mar 3, 2023

I was told in Dec 2022 to finalise any by changes before 16th Jan 2023, as my build date was Marched Feb/Early March (which was 2 month's past the previous order confirmation advice). Still no contact which makes me wonder the build slots are at least 3 maybe 4 months behind for those not in the "1st batch". Its getting to the point where my delivery might slip past the end Aug, which makes the whole proposition a problem. I have a big trip that won't stop if the Gren didn't arrive, but I'll be forced to buy two vehicles and sell the other one after I return... planning is a problem now! I put 3 months contingency on the order but that now might be on jeopardy. I'm still faithful!

Overlandplus · Mar 3, 2023

froggy said:
Signed mine yesterday and it says delivery 30 June so looks like things are slipping again

Congrats on the contract at least, I received mine a week ago but everything was wrong and I'm still waiting for the correct one to come through. Where in the world are you?

Nocrays · Mar 4, 2023

DCPU said:
I'd already made the decision not to trade in the Defender, as was the original plan, but rather run it alongside the Grenadier for 3 to 6 months until I could see I wouldn't be left stranded if anything goes wrong.

Yes @DCPU I made the same decision to keep the Defender especially as it will be my daily driver.
Western Australia is notorious for not having ready access to things so spares will be a big issue.
I’ve already spoken to dealer to ensure we have a few windscreens in the state!!
If we are now seeing German orders from may22 planned for June23 then god knows when things will arrive here. Even with my reservation and early order I’ll be lucky to see it this year.
The one thing that is surprising is in still the lack of communication. Even the ceo stated that she understood this was an issue. They can develop a vehicle from scratch but can’t keep a couple of thousand clients informed of status?

DCPU · Mar 4, 2023

TD5-90 said:
Agree, but does that harm the vehicle?
The first time I turn the key I will have forgotten about IA marketing in total (explicitely doesn't apply to some of the instructors at the test drives!)

No ~ I'm still all in and will roll with the punches.

DCPU · Mar 4, 2023

muxmax said:
So, „my“ contract has the wrong motor and wrong colour. Didn‘t read any further and wrote IA an e-mail asking them to contact me asap.

To be fair, the factory probably pay no attention to the contract either...

Eric · Mar 4, 2023

DCPU said:
To be fair, the factory probably pay no attention to the contract either...

I'm waiting to hear about a contract with the wrong vehicle manufacturer

DCPU · Mar 4, 2023

Eric said:
I'm waiting to hear about a contract with the wrong vehicle manufacturer

You joke but my contract makes reference to:

"From time to time, INEOS Styrolution Group GmbH - INEOS Automotive (we, us or Company)
may be required by law to provide to you certain written notices or disclosures."

Eric · Mar 4, 2023

DCPU said:
You joke but my contract makes reference to:

"From time to time, INEOS Styrolution Group GmbH - INEOS Automotive (we, us or Company)
may be required by law to provide to you certain written notices or disclosures."

I know the state of the contracts isn't a laughing matter - but how else do you get through it. The clause you state looks like a "catch all" clause that in effect means that this civil contract must at all times comply with any relevant or future statute laws. In the UK that is the hierarchy- statutory, legal precedent then civil.

TD5-90 · Mar 4, 2023

BMW.Leo said:
Our contract is fine as wished only 1 point makes me little worry, we ordered Utility 5 seat
In contract are nothing mentioned about 2 or 5 seats
So we contact our dealer today to check if this can written into to avoid any trouble later on

Same here, no indication if 2 or 5 seat. However, I ordered 2 seat, not 5. Price also differs from what I've ordered, but only ~600EUR. So reasoning was this could not be a 5 seat since the difference would have to be larger.

But now I think I'll also put my dealer onto this...

Logsplitter · Mar 4, 2023

TD5-90 said:
Same here, no indication if 2 or 5 seat. However, I ordered 2 seat, not 5. Price also differs from what I've ordered, but only ~600EUR. So reasoning was this could not be a 5 seat since the difference would have to be larger.

But now I think I'll also put my dealer onto this...

Check with your dealer. My understanding is that the station wagon is five seat and the utility is two seat

BMW.Leo · Mar 4, 2023

UPDATE everything clear now.

just received quick answer from our Dealer Woltmann Bremen Herr Alexander Schmidt. Utility 5 seater is confirmed
next night will be a perfect sleep.

BMW.Leo · Mar 4, 2023

TD5-90 said:
Same here, no indication if 2 or 5 seat. However, I ordered 2 seat, not 5. Price also differs from what I've ordered, but only ~600EUR. So reasoning was this could not be a 5 seat since the difference would have to be larger.

But now I think I'll also put my dealer onto this...

yes we did same, just get answer my worries are solved

Jean Mercier · Mar 4, 2023

I was at my dealer Hedin, Lokeren, Belgium yesterday, to look again at my “new toy” and answer some questions of the forum (I will post some answers and pictures in the hopefully right section today and tomorrow).

What I heard:

The car is known and recognized in Europe
Belgium does import the car and Hedin is together with the help of FEBIAC (“Fédération belge et luxembourgeoise de l’Automobile et du Cycle”) undertaking the steps to have an automated emission of the European Certificate of Conformity by the Belgian authorities. This is an administrative process they have to perform only once. After that, every car imported gets automatically it’s documents.
They (Hedin) don’t have the Grenadier user manuals yet, they asked to have access.
Accessories (rock sliders, side runners, recovery kit, …) were shipped to them, didn’t arrive yet.
They don’t have the software update yet.
They expect to deliver the cars by the end of the month (March 2023).

There was a weird technical problem: I started the motor, the wipers began to function, and we couldn't stop them, neither change the speed! Didn't happen one week ago.

Ever Pragmatic · Mar 4, 2023

Jean Mercier said:
I was at my dealer Hedin, Lokeren, Belgium yesterday, to look again at my “new toy” and answer some questions of the forum (I will post some answers and pictures in the hopefully right section today and tomorrow).

What I heard:

The car is known and recognized in Europe

Belgium does import the car and Hedin is together with the help of FEBIAC (“Fédération belge et luxembourgeoise de l’Automobile et du Cycle”) undertaking the steps to have an automated emission of the European Certificate of Conformity by the Belgian authorities. This is an administrative process they have to perform only once. After that, every car imported gets automatically it’s documents.

They (Hedin) don’t have the Grenadier user manuals yet, they asked to have access.

Accessories (rock sliders, side runners, recovery kit, …) were shipped to them, didn’t arrive yet.

They don’t have the software update yet.

They expect to deliver the cars by the end of the month (March 2023).

There was a weird technical problem: I started the motor, the wipers began to function, and we couldn't stop them, neither change the speed! Didn't happen one week ago.

View attachment 7804993

Jean, was it still in transport mode?

Jean Mercier · Mar 4, 2023

Ever Pragmatic said:
Jean, was it still in transport mode?

Yes, mine yes, but according to the manager there, some were already out of transport mode! He didn't know concerning my car (because it's another guy performing the task), that's why we took the key.

DCPU · Mar 4, 2023

Jean Mercier said:
They (Hedin) don’t have the Grenadier user manuals yet, they asked to have access.

By that I assume you mean access to the CAD IT (or whatever name Ineos are calling it) system in the workshop? Does that mean none of their techs have been trained on the system?

Screenshot_20211023_162819_com.google.android.youtube.jpg

Any news on hard copy owner manuals?

To · Mar 4, 2023

Jean Mercier said:
They expect to deliver the cars by the end of the month (March 2023).

There was a weird technical problem: I started the motor, the wipers began to function, and we couldn't stop them, neither change the speed! Didn't happen one week ago.

It's off to a good start. I will definitely keep my working Defender. Nothing is worse than annoying and unnecessary technical problems. Since the Defender has no technology, it also works reliably. That can't be true that a new car has a windshield wiper that can't be turned off.

Jean Mercier · Mar 4, 2023

DCPU said:
By that I assume you mean access to the CAD IT (or whatever name Ineos are calling it) system in the workshop? Does that mean none of their techs have been trained on the system?

Any news on hard copy owner manuals?

No, I didn't ask if they have trained technicians who have access to the service documentation. I should ask, I will, next time.

I asked about the "user manuals" or "owner manual" or whatever you call the manual that the customers should read before operating the car!

DCPU · Mar 4, 2023

Assuming the techs have the system in the workshop, maybe you could be cheeky and ask for a demo ~ it would be good to confirm it's not just vapour ware.

muxmax · Mar 4, 2023

DCPU said:
You joke but my contract makes reference to:

"From time to time, INEOS Styrolution Group GmbH - INEOS Automotive (we, us or Company)
may be required by law to provide to you certain written notices or disclosures."

To me that reads only as a clause that you cannot ask of Ineos not to contact you in writing even if you would have the right to prohibit them under the no-solicitation laws. No big deal.

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