Sick of waiting

[DaveB]

I'm waiting to hear about a contract with the wrong vehicle manufacturer

I know a guy who purchased a block of land only to find out when the builder went to start work on his house that he had actually purchased the block next door.

 

[Shaky]

‘There was a weird technical problem: I started the motor, the wipers began to function, and we couldn't stop them, neither change the speed! Didn't happen one week ago.’

Jean, have you checked to see if the vehicle is in “rain” mode ?

So is this part of the software update ? Are IA still chasing gremlins around their vehicles systems. I am sure that it won’t be a problem, but oh how I will laugh if I get my new vehicle and I can’t turn off the wipers !! Well I will laugh for a few seconds and then blow my stack.

I am keeping the faith though (crosses his fingers in hope)

 

[bigleonski]

‘There was a weird technical problem: I started the motor, the wipers began to function, and we couldn't stop them, neither change the speed! Didn't happen one week ago.’

We had a BMW 320d that that happened to not long after we bought it.
BMW had to replace the entire wiring loom to fix that, the cost (thankfully under warranty) was in the thousands. This sort of gremlin worries me.

 

[Tazzieman]

We had a BMW 320d that that happened to not long after we bought it.
BMW had to replace the entire wiring loom to fix that, the cost (thankfully under warranty) was in the thousands. This sort of gremlin worries me.

Did they bother to troubleshoot it with an experienced auto electrician?

 

[bigleonski]

Did they bother to troubleshoot it with an experienced auto electrician?

Not sure mate, they had about 3 goes at sorting it though.

 

[Tazzieman]

Not sure mate, they had about 3 goes at sorting it though.

There is always a basket labelled "Too Hard" and we are seeing this more and more in the "appliance industry"

 

[Shaky]

What kind of alternate universe are we in when wipers that won’t turn off, means a vehicle requires a whole new wiring loom ?

A bit like the YouTube TFL channel when the JLR dealer attempted to fit a winch and wrote the whole vehicle off ?? Again unless they tried to fit it with a chain saw and a wrecking ball, how on Earth do you write a brand new vehicle off ?

 

[Tinki]

What kind of alternate universe are we in when wipers that won’t turn off, means a vehicle requires a whole new wiring loom ?

A bit like the YouTube TFL channel when the JLR dealer attempted to fit a winch and wrote the whole vehicle off ?? Again unless they tried to fit it with a chain saw and a wrecking ball, how on Earth do you write a brand new vehicle off ?

From what i recall they tried to fit the winch and they cut/damaged part of the wiring harness. The cost of replacing it along with the labor and time and availability of parts ( it was at a time where spare parts for new defenders where not available) were more than what the car was wort .

 

[trobex]

This is why I'm sure there is a part or parts being replaced on manufactured vehicles and not software (or just software). Surely...

 

[DaveB]

What kind of alternate universe are we in when wipers that won’t turn off, means a vehicle requires a whole new wiring loom ?

A bit like the YouTube TFL channel when the JLR dealer attempted to fit a winch and wrote the whole vehicle off ?? Again unless they tried to fit it with a chain saw and a wrecking ball, how on Earth do you write a brand new vehicle off ?

You cause a short somewhere in the loom and it isn't worth looking for it to do a repair
Or you blow up the can bus with the same result.

 

[DCPU]

To me that reads only as a clause that you cannot ask of Ineos not to contact you in writing even if you would have the right to prohibit them under the no-solicitation laws. No big deal.

It was only being used show reference to "INEOS Styrolution Group GmbH", a company I didn't know I was contracting with to purchase a vehicle...

 

[DCPU]

We had a BMW 320d that that happened to not long after we bought it.
BMW had to replace the entire wiring loom to fix that, the cost (thankfully under warranty) was in the thousands. This sort of gremlin worries me.

Loom issues crop up relatively frequently in vehicle recalls in EU. Maybe a combination of just how much more wiring there is in modern cars together with tighter packaging constraints.

If it's a loom issue it could just be a line worker missing a clip or a clip hole being slighter oversize.

Only this week Peugeot issued a recall on 208s "due to damage to the heating/ventilation/air conditioning (HVAC) harness caused by contact with the clutch pedal, the air conditioning may be activated automatically. This could lead to a fire as a result of a short circuit in the wires."

 

[Eric]

It was only being used show reference to "INEOS Styrolution Group GmbH", a company I didn't know I was contracting with to purchase a vehicle...

That is interesting though, why not " Ineos Automotive" and not the holding company. But surely that is in your favour, if Ineos Automatic throughs the towel in and winds up or goes burst, Ineos Group are still contracted to sell you a car. Yes its "Force Majeure" you don't get your car but you get compensation for breach of contract.

 

[G-Man]

I'm a bit despondent today. Order placed mid-May 2022 with no contract or build date whilst I read people with orders placed in August 22 already have contracts. My guess is that something within my build spec has been out of stock but there doesn't seem to be any method behind the madness.

I contacted Ineos customer services last week via 'live chat' to vent my frustration and was assured that I'd see my contract within the next 2 weeks, but it's beginning to rub. You'd think Ineos would be prepared for customers comparing notes on their orders (in the Computer Age!) and be up front about the reasons for any obvious delay. In the vacuum of poor communication people will always construct their own theories and conclusions, quite often far worse than the actual reality. Feel like I'm being ghosted .........

 

[Beormund]

I'm a bit despondent today. Order placed mid-May 2022 with no contract or build date whilst I read people with orders placed in August 22 already have contracts. My guess is that something within my build spec has been out of stock but there doesn't seem to be any method behind the madness.

I contacted Ineos customer services last week via 'live chat' to vent my frustration and was assured that I'd see my contract within the next 2 weeks, but it's beginning to rub. You'd think Ineos would be prepared for customers comparing notes on their orders (in the Computer Age!) and be up front about the reasons for any obvious delay. In the vacuum of poor communication people will always construct their own theories and conclusions, quite often far worse than the actual reality. Feel like I'm being ghosted .........

I totally get how you feel. I reserved on day 1; ordered on day 1 yet have no build/delivery despite very recently signing a contract. I am having to organise a car rental as my lease is up on my previous car. I really didn't think I would be without my Grenadier in March 2023. I'm really worried about what I'm seeing on Facebook with people who have just received their contracts being told to expect their cars by end of June!

 

[Tom D]

I rang Ineos today and got the usual shpeel. I told them to find out some information on a likely delivery date, even if its just vague. Because right now I have no contract and no idea when I’m likely to see the car. Like many others I have a whole load of things which are up in the air, my current car needs to go to a colleague in April so I’ll be potentially needing another vehicle if the Gren doesn’t arrive before then. I’m planning a road trip in Europe this summer with the family, I can’t book anything or organise anything. I also can’t organise an alternative holiday if it transpires that the Gren will arrive too late. I also need to organise finance on the vehicle and cash for the deposit.
In short the lack of communication is very frustrating. I asked IA for details on their complaints procedure, and gave them 48 hours to get me an answer. So we’ll see what happens..

 

[Eric]

I rang Ineos today and got the usual shpeel. I told them to find out some information on a likely delivery date, even if its just vague. Because right now I have no contract and no idea when I’m likely to see the car. Like many others I have a whole load of things which are up in the air, my current car needs to go to a colleague in April so I’ll be potentially needing another vehicle if the Gren doesn’t arrive before then. I’m planning a road trip in Europe this summer with the family, I can’t book anything or organise anything. I also can’t organise an alternative holiday if it transpires that the Gren will arrive too late. I also need to organise finance on the vehicle and cash for the deposit.
In short the lack of communication is very frustrating. I asked IA for details on their complaints procedure, and gave them 48 hours to get me an answer. So we’ll see what happens..

Like all other manufacturers, they can't truthfully answer, there are so many variables that they have no control over. Suppliers, materials shortages the war in Ukraine ( in the UK the effects of Brexit) the push for carbon neutral, et al.
Before I ordered my grenadier I talked to Toyota and L/R, both said to be honest you're looking at 12 months. Even with IA worst case scenarios I think I'll still better the 12 months. So after I ordered I planned my life around a 12 month's delivery. If it comes any sooner it's a bonus, if not it's we are were we are.

 

[DCPU]

That is interesting though, why not " Ineos Automotive" and not the holding company. But surely that is in your favour, if Ineos Automatic throughs the towel in and winds up or goes burst, Ineos Group are still contracted to sell you a car. Yes its "Force Majeure" you don't get your car but you get compensation for breach of contract.

INEOS Styrolution Group GmbH is not the holding company of any of the Ineos Automotive companies, it's a completely separate entity.

 

[Christoph]

I totally get how you feel. I reserved on day 1; ordered on day 1 yet have no build/delivery despite very recently signing a contract. I am having to organise a car rental as my lease is up on my previous car. I really didn't think I would be without my Grenadier in March 2023. I'm really worried about what I'm seeing on Facebook with people who have just received their contracts being told to expect their cars by end of June!

I think it has been mentioned before - but Ineos sends a side letter to the contract by email, informing that all current contracts go out with a "by 30th June 2023" date - no matter whether deliveries are planned for March, April, May or June 2023.

 

[Krabby]

I think it's different in some countries where the registration affects model year, but, that aside, at what point will IA make these 2024 MY? I think in the US they're calling them as such, but what about elsewhere?