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If there is NO power at the controller, this is probably good news. It means there is somewhere a bad contact or a wire broken, or a relay not working. A good car electrician should be able to solve it.Today I tried to identify the problem with my winch but no luck as there seems to be no power at the controller. Although I can hear the relay/solenoid in the back click when I turn the 500a winch power on.
A wiring diagram would be handy. INEOS promised us technical information ... well ... you know ...