And with the pluses comes the minuses, there are weeks where techs will be knocking out 90+hrs of work in a normal 40hr work week, and then there are others where the service department will be slow and they'll barely scrape 20hrs in a week. The shop I used to work at was co-founded by a dealer tech, and thus from the start we always paid our techs hourly instead of flat rate; that way if they were there for 40hrs, they get 40hrs whether they are turning a wrench or sitting around without a car in their bay watching YouTube videos. You'd be surprised how quickly techs who have worked at a dealer for 5-10 years will jump to that model instead of flat rate, even at a pay cut, to get the consistent pay check and don't slack on their work ethic at all