There's plenty of reason for Ineos not to act. It does cost them money for warranty work, and admitting a problem opens it up to everyone who thinks the PS pump is making noise. I don't get the "Don't blame Ineos, Blame the dealer" stance. There are so many posts on this forum where people have contacted Ineos directly (and their dealer) and had various responses, sometimes contradictory. Unfortunately, the only way to solve a problem is to keep pushing as IdahoGrenadier has. This is not unique to the auto industry either.
While I'm on a tear, the other thing I don't get are the posts that essentially say "I don't have that problem, so it must be you just complaining"
Until recently Ineos have been selling the vehicle basically by word of mouth between enthusiasts and open/drive days.
In most of the world the purchase is done direct with Ineos and not through a dealer.
The US model has been different and more traditional.
It should therefore be in Ineos interest to fix any problems.
We all know that fixes have been slow in coming, and communication has been poor, but generally they have acknowledged problems.
Justin Hocevar in his interview series with Robert Pepper was very open and candid.
In Australia we have had people saying initially that their dealer couldn't get any information out of Ineos regarding delivery of their vehicles, when they were leaving the factory etc.
For a large number of us we had all this information and were posting on here tracking our vehicles on the actual ships.
It seemed strange at the time that Ineos would tell some people exactly what wa happening and others were in the dark.
There seemed to be a potential issue with the more traditional car dealers mainly.
This is understandable as they would not usually pass on that kind of information to buyers of their main brands.
At best they may say it is due into the country in September
Many early owners had a lot of problems and these were slow to be fixed.
Most of these issues were then corrected on future deliveries.
When people say "I don't have that problem" it is merely to show that the problem isn't across 100% or even 50% of the vehicles, and acknowledging that it is in fact a problem with that particular vehicle, or group of vehicles.
In the early stages, and still occasionally, we had people posting the emails and mobile numbers of senior global Ineos people and telling everyone to email and call them.
Then surprise surprise the same people started complaining they were getting no response.
One of the people was the Global head of service (I think that was his title) and could you imagine what would happen if he woke up to 1,000 missed calls and 1,000 unread emails.
Is he going to respond to them or will he be forced to change his mobile number and email address?
The steering has been a classic example.
A lot of people have been complaining that it is dangerous, it will cause crashes
Ineos need to fix it.
Then you find out they have either never driven one, or have driven it for less than an hour.
One extremely bombastic person on Facebook was carrying on that Ineos should recall all vehicles and change them to rack & pinion steering like all other vehicles.
when it was explained to him that it was not possible to use that on a live axle 4WD he then demanded that Ineos go to an independent front end.
Lastly
The very title of this thread starts with "Don't buy a Grenadier" and then it should read "because
some people have had steering pump and HVAC issues"
