Anyone know how long the Merchandise Website has been down?

[jdgoodwin]

I've just reached out to them to try to find out if there's any update. Tried first on FB and got no reply after a couple of days so tried using the "Contact us" section on their site:

Me:​

Hi, I was wondering when your merchandise store will be back online. From what I can tell from the owners forum it has been down since April for "improvements". It's ridiculous that having spent so much on the vehicle the owners are all having to turn to Chinese knock-offs if we want a branded t-shirt or cap. Additionally, I tried getting in touch via your Facebook page on this matter and haven't had a response or even an acknowledgement and note to someone will be back in touch with me. If you can't answer a simple message no wonder owners are complaining about awful Customer Service.

Response:​

I wish to convey that the sales team has indicated this is merely a temporary circumstance and we anticipate that the site will be operational again in the near future.
Although we do not possess a precise timeline at this moment, we can assure you that this is not a permanent problem.
We sincerely apologize for any inconvenience caused and appreciate your understanding.

 

[Back in Black]

I've just reached out to them to try to find out if there's any update. Tried first on FB and got no reply after a couple of days so tried using the "Contact us" section on their site:

Me:​

Hi, I was wondering when your merchandise store will be back online. From what I can tell from the owners forum it has been down since April for "improvements". It's ridiculous that having spent so much on the vehicle the owners are all having to turn to Chinese knock-offs if we want a branded t-shirt or cap. Additionally, I tried getting in touch via your Facebook page on this matter and haven't had a response or even an acknowledgement and note to someone will be back in touch with me. If you can't answer a simple message no wonder owners are complaining about awful Customer Service.

Response:​

I wish to convey that the sales team has indicated this is merely a temporary circumstance and we anticipate that the site will be operational again in the near future.
Although we do not possess a precise timeline at this moment, we can assure you that this is not a permanent problem.
We sincerely apologize for any inconvenience caused and appreciate your understanding.

Just unbelievable! I've installed off the shelf shopping cart systems for global companies and interfaced them into their existing ERP systems in less time than these guys have spent on their "improvements".

 

[Back in Black]

Maybe I'll have to take my old Land Rover shirts, cross out that logo and write in "Grenadier" above it in sharpie...

 

[IGL]

If you’re looking for a t-shirt, please have a look in the G-Shirt thread post #11