Americas Dealer default locations for US pre-order

anand said:

I'm a proponent of just letting the system work its kinks out... but anyone else still have "Coming soon" for the info on your dealer partner on the Ineos website (and your selected dealer was Triad)?

Click to expand...

ADVAW8S said:

Yes I have spoken to them 3 times. They reached out twice and I called them with a question.

Click to expand...

Krabby said:

The hitch thing seems really odd, as does factory-install items not being handled AT the factory. I suppose if parts like the hitch and snorkel are on backorder but will make it to the dealers around the same time as the trucks it makes sense. But it's still odd.

As an aside, would a current owner please post photos of how the hitch is installed. That is, if it's a bolt-on system or one welded/built-into the frame. Thanks.

Click to expand...

Asnes said:

My dealer Crown Ineos in St-Petersburg Florida called me this morning after emailing the build sheet. Reservation # 14399. December build date now which is great. NAS hitch was omitted as others have noted.

No changes possible this close to build date which is fine. No dealer markups. Justin did say that dealers will be installing certain "factory installed" items such as snorkels, and potentially NAS tow receiver.

Seems they have a website now.... Will drive one soon. They will send docusign for the order later this week it sounds like.

https://www.crownineosgrenadier.com/

Click to expand...

Krabby said:

A few have posted that their pre order spec sheet shows they ordered the tow package, but then on the confirmation with the dealer, it doesn’t show. Can you check over the orders you already have and see if that’s the case for everyone?

Thanks!

Click to expand...

Chadd7 said:

For those of us in the Northeast, I understand that our default dealer is RDS Auto Group. They have locations in Philadelphia and a dealership in Greenwich, CT. Greenwich is closer to me. Do you think they will assign my vehicle to Greenwich? Does anyone have a good contact at RDS I can reach out to?

Click to expand...

Bruce said:

Anybody have a working email for the Seattle dealer?

View attachment 7828640

Click to expand...

MossyIG said:

I'm not sure if you've received the answer to this yet but this is what I was able to find out. The hitches will be factory installed. IG is aware they are missing from some build sheets but it seems like a reporting issue. They are still being built correctly from the communication I received.

Click to expand...

Bruce said:

Ok. Just got a call from the dealer. Apparently the rep I spoke to when I called missed putting my details in for contact, so the manager had him call me back today after I emailed. Seems like an honest mistake and I'm now able to text him with questions and he'll let me know news as he gets it. Time frame is now Late December or Early January, which could move up if shipping is quick.

All is well in the PNW and I'm looking forward to working with the EB team.

Click to expand...

Jack123 said:

Hello Bruce, so for your updated delivery time frame, is that earlier than previous estimate? I was told that mine will be early next year. Thanks much!

Click to expand...

Bruce said:

Initially I was told late Q1 or early Q2. With a July build date I was a little concerned with that shipping time. Christmas ish is way better.

Click to expand...

Jack123 said:

@MossyIG, so we're hoping that is the case. But what happens if it is not? The buyers should get what they ordered and not pay for any additional cost. Is this something that you can check? Thanks much!

Click to expand...

Bruce said:

Ok. Just got a call from the dealer. Apparently the rep I spoke to when I called missed putting my details in for contact, so the manager had him call me back today after I emailed. Seems like an honest mistake and I'm now able to text him with questions and he'll let me know news as he gets it. Time frame is now Late December or Early January, which could move up if shipping is quick.

All is well in the PNW and I'm looking forward to working with the EB team.

Click to expand...

MurphyMurph said:

Who did you speak with? Earl is my assigned rep. I ended up calling yesterday since I wasn’t getting any concrete information from IA Customer Service and the dealer email address kicked back my message.

Earl said they had my contact information and went through my build sheet line by line and confirmed it matched my build. The issue is that my ore-order was never confirmed so apparently I don’t have a spot in line…Earl said not to worry because he would be able to bump my order in the line. I don’t understand how my order was never confirmed. Here is my timeline:

March 9, 2023 - Reservation placed and confirmation email received.

June 6, 2023 - Pre-order placed and confirmation email received.

June 13, 2023 - Build spec revised and new pre-Oder confirmation email received. I spoke with IA Cusyomer Service and they confirmed the June 6th pre-order was cancelled and the one from the 13th as valid.

I have not received any further order specific emails with build slot or VIN, just the generic update/Q&A emails. I’ve called and emailed multiple times and was told my order is active and they would contact me when they have the build scheduled.

Up to this point I’ve been very patient, but after reading on here of multiple members getting VINs, build info, and projected delivery dates when they ordered after June without a Reservation I’m starting to get concerned. I’m hopeful my dealer can sort it out, but this isn’t instilling confidence in me…

Click to expand...

Bruce said:

Earl is my rep. I was a September 29 pre order, one of the first in the US, which is why I have a VIN (I think I read somewhere that the first 15 for each dealer have VINs). I wouldn't worry too much if you don't have specifics. they have their hands full just getting the shop off the ground. I was frustrated by the lack of contact but that's sorted out.

Click to expand...