All I can say is it is a mistake to not reach out to everyone on their resold list.
These are slam dunk deals, unless they blow it.
Only an idiot would not call everyone and keep them on the hook. They don’t have to ask for money, they just need to let you know that they care, and are ready and waiting to serve you when your vehicle gets here.
In sales, they call it buying it back after it’s already sold. When you screw up by over talking, or taking your customer for granted, and you lose the sale, your efforts (whatever they were or weren’t), resulted in you buying back a sale that was already made.
It literally cost about five minutes per customer on their list. So the potential yield is huge. And the potential loss.
It cost millions to get a new customer, it costs almost nothing to keep your old ones.