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Vehicle rejected after 4 months off the road due to steering geometry being unroadworthy!!!

MalcolmT

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We rejected our Grenadier after the vehicle was deemed unroadworthy 19/12/23 and received refund less £0.76/mile 11/4/24 having been VOR for nearly 4 months.
Water ingress is one minor issue.
Steering geometry design is up the spout. And unable to resolve to be safe within Ineos stated tolerances.

No after sales interaction.

No solution after 4 months is a complete joke.

There is a gagging order on all members of the press internationally and people gifted with the use of one of Ineos’s vehicles.

Disappointing considering Magna design and
manufacture, So much for the bullshit of German or Austrian engineering and French manufacturing.

No parts back up, will not replace a radiator with a locally manufactured hose so they have to steel a part off a showroom car after two weeks off the road.

Oh and by the way if your battery fails you won’t see a replacement for many weeks. Even the batteries are failing.

Door window seals shrink so they might eventually replace them and you guessed it they shrink again. No engineering input as they do not have an engineer in the UK or any other country in the World inputting to re-engineer the parts failure in the first instance to resolve any other customer having no further issues from their incompetence.

Steer clear if your steering is safe to use on a tarmac road which it made for! Do not fall for the bullshit as our vehicle was not fit for purpose or safe to drive on the UK highways.

It took them over a month to collect it after having paid the refund. There is either a big scrap heap of these Grenadiers or some other sucker will think he’s got a bargain.

I had a full engineering investigation arrived out by a vehicle engineering specialist investigator.
 

DaveB

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We rejected our Grenadier after the vehicle was deemed unroadworthy 19/12/23 and received refund less £0.76/mile 11/4/24 having been VOR for nearly 4 months.
Water ingress is one minor issue.
Steering geometry design is up the spout. And unable to resolve to be safe within Ineos stated tolerances.

No after sales interaction.

No solution after 4 months is a complete joke.

There is a gagging order on all members of the press internationally and people gifted with the use of one of Ineos’s vehicles.

Disappointing considering Magna design and
manufacture, So much for the bullshit of German or Austrian engineering and French manufacturing.

No parts back up, will not replace a radiator with a locally manufactured hose so they have to steel a part off a showroom car after two weeks off the road.

Oh and by the way if your battery fails you won’t see a replacement for many weeks. Even the batteries are failing.

Door window seals shrink so they might eventually replace them and you guessed it they shrink again. No engineering input as they do not have an engineer in the UK or any other country in the World inputting to re-engineer the parts failure in the first instance to resolve any other customer having no further issues from their incompetence.

Steer clear if your steering is safe to use on a tarmac road which it made for! Do not fall for the bullshit as our vehicle was not fit for purpose or safe to drive on the UK highways.

It took them over a month to collect it after having paid the refund. There is either a big scrap heap of these Grenadiers or some other sucker will think he’s got a bargain.

I had a full engineering investigation arrived out by a vehicle engineering specialist investigator.
What was wrong with your steering that made it unsafe to drive?
 

MalcolmT

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Should have read ……… had a full engineering report carried out………

Also heard that the BMW is stopping the production of the Grenadier engines. No wonder they launched the EV so children can die whilst mining metals such as Cobalt.
 

MalcolmT

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What was wrong with your steering that made it unsafe to drive?
I did not deem the vehicle unroadworthy.
Happy to share my specialist engineering report after Ineos attempt to resolve by trying to fob me off with change the ball joints and the customer will be happy! The ball joints were in spec and fine! So after sales person told to go back to school and only tell the truth! Then they decided to change the steering box even though no evidence or fault identified. Made no difference. Totally lost all confidence having been lied to so many times, and being fed bullshit does not get swallowed by a veteran supplier to vehicle manufacturers for nearly 50 years. Still no resolution to over come inherent steering geometry design issues?!?
 

Tom D

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What were the symptoms of the steering fault? What did it feel like?
 

DaveB

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I did not deem the vehicle unroadworthy.
Happy to share my specialist engineering report after Ineos attempt to resolve by trying to fob me off with change the ball joints and the customer will be happy! The ball joints were in spec and fine! So after sales person told to go back to school and only tell the truth! Then they decided to change the steering box even though no evidence or fault identified. Made no difference. Totally lost all confidence having been lied to so many times, and being fed bullshit does not get swallowed by a veteran supplier to vehicle manufacturers for nearly 50 years. Still no resolution to over come inherent steering geometry design issues?!?
I am sorry this happened but still don't understand what the problem was with your steering.
Sounds like it still persisted after they changed the steering box so I assume it must have been other components that were faulty.
My vehicle steers perfectly so possibly they have made changes after yours was delivered and before mine was.
View: https://www.youtube.com/watch?v=Fw2CnkkcCb4
 

MalcolmT

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Unsafe. Offset steering wheel from delivery. Supposedly corrected by taking the steering wheel off and then replaced further around the spline! This was identified after 7 months to be a lie. Vehicle crabbing, could not be aligned to a safe condition. No Ineos engineering instruction or resolution. If you can prove you are a true Ineos customer I am happy to release our engineering reports before and after attempted resolution that never overcame the ‘unroadworthy’ inherent design geometry.
 

MalcolmT

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Unsafe. Offset steering wheel from delivery. Supposedly corrected by taking the steering wheel off and then replaced further around the spline! This was identified after 7 months to be a lie. Vehicle crabbing, could not be aligned to a safe condition. No Ineos engineering instruction or resolution. If you can prove you are a true Ineos customer I am happy to release our engineering reports before and after attempted resolution that never overcame the ‘unroadworthy’ inherent design geometry.
DaveB
You seem to be an Ineos employee or you have another agenda. Over 4 months VOR speaks for itself. Our vehicle is not the only vehicle with the inherent steering geometry issues. I invested in specialist engineering investigation to record before and after.
If your steering so good then why did Ineos not resolve our unroadworthy IG after 4 months?
 

Jean Mercier

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DaveB
You seem to be an Ineos employee or you have another agenda. Over 4 months VOR speaks for itself. Our vehicle is not the only vehicle with the inherent steering geometry issues. I invested in specialist engineering investigation to record before and after.
If your steering so good then why did Ineos not resolve our unroadworthy IG after 4 months?
You had bad luck. @DaveB is not an Ineos employee (as far as I know :cool: ) . Many of us had problems, including myself. I am not happy, neither with my dealer and less with Ineos. But I like the car. Please, don't attack individuals. Some of us (me, certainly) understand your frustration. Even my partner doesn't understand me. She said several times I should have rejected the car. But the car is really quite good.
 

DaveB

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Unsafe. Offset steering wheel from delivery. Supposedly corrected by taking the steering wheel off and then replaced further around the spline! This was identified after 7 months to be a lie. Vehicle crabbing, could not be aligned to a safe condition. No Ineos engineering instruction or resolution. If you can prove you are a true Ineos customer I am happy to release our engineering reports before and after attempted resolution that never overcame the ‘unroadworthy’ inherent design geometry.
Well here's my Youtube channel

Here's a video of me collecting my Grenadier ( I have lost a lot of weight since then.)
View: https://www.youtube.com/shorts/bh5_1196QT8


Here's notification of my vehicle being in transit and expected delivery date
1717018714399.jpg

I already posted a link to a video I made showing that mine steers perfectly for a solid front axle recirculating ball vehicle.
 

DaveB

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You had bad luck. @DaveB is not an Ineos employee (as far as I know :cool: ) . Many of us had problems, including myself. I am not happy, neither with my dealer and less with Ineos. But I like the car. Please, don't attack individuals. Some of us (me, certainly) understand your frustration. Even my partner doesn't understand me. She said several times I should have rejected the car. But the car is really quite good.
No I am definitely not an Ineos employee, although at one stage I did ask them if they had any jobs coming up in my area.
I have a lot of empathy for the people who received early deliveries in Europe/UK and have had a lot of problems.
Sadly you were the beta testers for the rest of us.
 

Shopkeep

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DaveB
You seem to be an Ineos employee or you have another agenda. Over 4 months VOR speaks for itself. Our vehicle is not the only vehicle with the inherent steering geometry issues. I invested in specialist engineering investigation to record before and after.
If your steering so good then why did Ineos not resolve our unroadworthy IG after 4 months?
If you spent more than five minutes here you would know that DaveB is a Grenadier owner and that the steering oddities are well known and there are solutions for most of them. The pre production vehicles steered like this and the demo vehicles steered like this, and surprise surprise your vehicle steers like this.

Gets my goat when the only contribution people make to this forum is taking a dump on their way out the door. Real story here is man buys car, finds he does not like it and gets his money back.
 

DaveB

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You don’t correct the steering by removing the steering wheel and replacing it that changes the geometry so no wonder it was out
This is the first of my many many vehicles that have had the little line at the top of the steering wheel.
I just checked and I think it is off to the left by about 1.2 degrees.
I shall continue to ignore it and just drive the same as I have with the previous 20-30 vehicles I have owned that didn't have one.
Not to mention the hundreds of vehicles I have rented in Australia and Europe/UK
 

MalcolmT

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You had bad luck. @DaveB is not an Ineos employee (as far as I know :cool: ) . Many of us had problems, including myself. I am not happy, neither with my dealer and less with Ineos. But I like the car. Please, don't attack individuals. Some of us (me, certainly) understand your frustration. Even my partner doesn't understand me. She said several times I should have rejected the car. But the car is really quite good.
Hi Jean Mercier,
Sorry to DaveB. It is an Ineos style of intervention. Ineos are blocking the press from publishing or commenting on or about any of the known inherent steering geometry issues. They were identified on prototype vehicles and never engineered out. Magna, Austria engineered but have never issued any updated parts? So if a manufacturer has a problem, sort it or these days accept the customers media complaints of no resolution after 4 months. Never answering phone calls, emails since December 2023 to End of March 2024. That is not bad luck. That is ducking THEIR PROBLEMS. Treating customers like they do not even exist will be the death of the IG. I do not think they can save the ongoing failure to handle THEIR vehicle’s failings that needs urgent re-engineering - it will not disappear, and is definitely killing their sales.
I have not had bad luck. Just experienced a total lack of Ineos after sales engineering back up to the service agents.
 

Jeremy996

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@MalcolmT I'd be interested in the engineers report as crabbing in a live axled vehicle suggests a bent axle case or bent suspension links or distorted mounts. Series or mass production is not easy, so some build errors are inevitable; the test of a good manufacturer is how quickly they fix it or replace the vehicle.

The underlying issue sounds like a poor/disinterested dealer. (My vehicle has 20k+ miles on it and a good dealer, same as @Trialmaster!).
 

Trialmaster

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If you spent more than five minutes here you would know that DaveB is a Grenadier owner and that the steering oddities are well known and there are solutions for most of them. The pre production vehicles steered like this and the demo vehicles steered like this, and surprise surprise your vehicle steers like this.

Gets my goat when the only contribution people make to this forum is taking a dump on their way out the door. Real story here is man buys car, finds he does not like it and gets his money back.
Shopkeep, top post. The man has his money back, now go away and buy another vehicle.
 
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