I like this forum and its information. But given many of the comments and the reactions I’ve received to this post. It is obvious that the vast majority here are more than willing to accept Ineos and its terrible service. The vast majority here won’t complain, will not reach out to management, will not do anything. It’s unfortunate but it is obvious. If every single complaint on this forum was taken to the highest level by the owners we would be getting somewhere. Unfortunately most are happy to accept total crap from ineos. And happy to “wait” for things to happen. It sucks. On the Jeep forum we actually had reps from FCA and they actively worked with Jeep owners. Even those that had done some serious modifications. On this forum we have no company reps, and Ineos doesn’t give a shit about us
I have an early vehicle and I have regularly reached out to senior management to complain, winge or suggest improvements. Sometimes, they have even done what I have asked.
There are a number of Ineos Group and Ineos Automotive employees on this forum, most of them lurking, as to make too many comments would endanger their continued employment. Like most commercial entities, release of information is managed and to say things out of turn would incur the wrath of Corporate.
What I do not do is keep harping on about something where I have received an answer and I do not like it because it does not meet my idea of what they should do. IA is a commercial entity and will do what it feels it has to within the constraints of its business.
One of those constraints is a shortage of retail facing staff with a technical clue. Ineos' core chemical business is strictly business to business; the retail space is novel to them. They have engaged a contact team, who are non-technical, to manage the phones and email contacts. How those contacts are fed to IA's technical staff is a mystery to me and all other outsiders.
My main issue with Ineos is the slow release of the workshop manual and maintenance software. I want a single vehicle/single user option I can take off grid without spending the net GDP of a South American country. Within the context of their advertising both at the beginning and now, I don't think I'm unreasonable. UK law and practise makes it hard/ruinously expensive/batshit stupid to sue a commercial entity for specific performance, until all other avenues are closed, so I'll wait quietly for the current deadline to pass. My tame consumer rights solicitor is on speed-dial and I have the legal expenses insurance to back it up, so it has not gone away.
IA have had to make a lot of commercial decisions quickly and a number are embedded into the proprietary software for better or worse. Not being able to reset the service indicator without the dealer tool, being one. It is not like they bricked your vehicle, like HP did to my chairman's printer for missing a payment on his toner/service contract.
