Well, here goes - yet again...
Thank you for all the suggestion's and especially the e mail addresses.
Following yest another conversation yesterday morning with ""AGENTS ONLY"" Jardine's, the up shot was - sorry mate cant do anything until Ineos send your receipt to us, Ah yes the same receipt I've been asking Ineos Support, with case references for three weeks now!! Stuck in a cycle of death !!
Anyway e mailed Calder etal and received a nice reply saying there was a problem matching payment [ same account used for all payments same reference used as advised so somewhat bemused !] however the ""AGENTS ONLY"" Jardine's will be in touch and it will be delivered soon.
Alas Jardine's were busy " Delivering owners Grenadiers"" salt lavishly rubbed into an open wound!! and hadnt read any e mails sorry mate....
So more e mails and calls today but no further forward
What do I have for my £60k, just a V5 [ vehicle title document for the non UK bods] and F all else.
I will change my name to Angry from Tunbridge Wells , rename the Grenadier from Agent Orang to MIA
And Im off to the pub now.!!!
Seriously lessons from this
get your receipt
badger the buggers
and be proactive
finally - the forum is a great help and cheers folks !
According to IA, their Finance Department reconcile their receiving bank account 3 times each working day, Monday to Friday. My experience suggests that's pure bullshit solely destined to baffle senior management, reality is it's a shambles.
My experience - I received my email with the final invoice at around 18.15 on Friday 21st April, so too late to contact my bank to effect a single direct bank transfer. Instead using telephone banking on that Friday evening. I set up a new payee
* and made one payment of some £22+k. I made another payment of £25k on the Saturday, and on the Sunday another payment of the final balance of £25k. On Sunday evening I emailed my dealer confirming having made the required payments to fully pay my invoice, such that all 3 payments would be received by/very early on Monday 24th April by IA Finance Department, each such payment quoting my order number as a reference. I received an email on Tuesday 25th April acknowledging payment (amount not specified), and on Friday 28th April a further email acknowledging payment (again amount not specified). On Saturday 29th April, my dealer principal phoned me to advise his IA portal was still showing my order number as being Unpaid. Whilst he at no time doubted my integrity, I then provided him with categoric screen print evidence from my telephone banking with which he could then tackle IA after the bank holiday. Early on Tuesday 2nd May, the dealer principal phoned me again to confirm my account was now fully paid, and that IA had authorised the PDI of my vehicle and hoped to have it registered later that day.
* On the subject of payees, the
Account Name given on the final payment invoice (
INEOS AUTOMOTIVE GBP CURRENT ) does not actually match 100% the
Account Name held by the recipient bank under the details of
Account Number: 70792071
Sort Code: 20-79-37. In these days of scams etc, there is
absolutely no excuse for this fundamental error.
But sure they will do
