Sick of waiting

[groanadier]

Customer service. Not much point in contacting them, go straight to your dealer, I will speak to them tomorrow and see if they can extract any thing from Ineos
Reservation made 30 September 2021, Ordered 18 May 2022. I should be one of the first, I suspect it is made and being stored in a field somewhere waiting bits.

Hi David,

Thank you very much for contacting INEOS Automotive.

You'll be glad to hear that your vehicle is in production, however this update is dating back to 17th March.

For you to receive the latest information regarding expected delivery, I would highly suggest to get in contact with your assigned retail partner Harwoods as they'll be able to provide you with the most recent details.

I have included their contact details for you below.
Harwoods Portsmouth Ltd

Address
Bilton Way
Portsmouth PO3 5FH
United Kingdom

Phone
+44 7566792432

Please do not hesitate to contact us if you need any further assistance.

Thanks,

Denis Barinov

INEOS Grenadier Customer Service

 

[Trialmaster]

Poor Chris at Harwoods Portsmouth, I’ve already been there today to check out my vehicle..he’s had more than his fair share of my frustration and disappointment and today was no exception.

Annee, any positive news regarding your vehicle?

 

[Annee Grenadier_girl]

Annee, any positive news regarding your vehicle?

Not on delivery as on inspection I wasn’t happy with what I saw (don’t want to publicly say as to give Ineos time to rectify), so I’d imagine that it’s now going to be quite some time sadly.

 

[Trialmaster]

Not on delivery as on inspection I wasn’t happy with what I saw (don’t want to publicly say as to give Ineos time to rectify), so I’d imagine that it’s now going to be quite some time sadly.

Oh no - not something I wanted to read. Hope not too serious!

 

[Barney]

Not this time Dave. Looks like someone is actually answering with a real response, something we have not had from IA before! Maybe he should be the one to give the next big 'update'!

the messiah?

 

[Halliwell Jones Chester]

Did someone post a video a while ago from one of the guys at INEOS explaining diff-locks, off-road mode etc? Tried searching but can’t find it anywhere.

 

[Trialmaster]

Did someone post a video a while ago from one of the guys at INEOS explaining diff-locks, off-road mode etc? Tried searching but can’t find it anywhere.

Yes, but all his Youtube videos have been deleted.

 

[Halliwell Jones Chester]

Yes, but all his Youtube videos have been deleted.

That explains why I can’t find it then, thanks

 

[AnD3rew]

That explains why I can’t find it then, thanks

Thos one from Ingemar the Hard way home winner is still up.

View: https://youtu.be/bfy5SAIkiC0

 

[DaveB]

Did someone post a video a while ago from one of the guys at INEOS explaining diff-locks, off-road mode etc? Tried searching but can’t find it anywhere.

View: https://www.youtube.com/watch?v=bfy5SAIkiC0&t=38s

 

[bemax]

Yes, but all his Youtube videos have been deleted.

Didn’t someone here posted the most important parts as a row of screenshots?

 

[Steveo]

Didn’t someone here posted the most important parts as a row of screenshots?

It's here: https://www.theineosforum.com/threads/getting-to-grips-with-your-ig.12411115/post-1333150848

 

[Michael H.]

Didn’t someone here posted the most important parts as a row of screenshots?

The reason the Ineos video was deleted was because it's not 100% accurate. For example we now know that you don't need to stop to lock the centre diff. So the screenshots are not all correct.

 

[Hannes01]

Another week has gone

 

[OGrid]

Another week has gone

Yeah, was thinking the same.

 

[DCPU]

Brilliant post - facts not speculation.

To be fair, I think various posts in this forum have got us pretty much to the same position.

With regard to what he's actually said:

• I saw the Facebook comments and can dispel the mentions around registration system, N1 etc. We do have the DVLA’s automated reg system which is called RAV and it’s been used for all handovers thus far.

So that's a total of...one?

• We did have a hold up on that so Chandlers and others were not wrong to tell customers that but it’s in good order now and we had the manual process prior to that which is actually quite fine anyway (Lotus use a version of the manual system, as an example).

Lotus run a collect from factory option on their new model, but most models will be delivered and registered by their dealer network using the online service. I'm not sure how many vehicles Lotus itself registered using the manual system by total Lotus registrations for the last 12 months amount to a grand total of 199 vehicles. I doubt Lotus registered a third of those manually. It's clearly not the same if you were trying to register 6,000 per annum manually.

• N1 classification is no issue whatsoever either; I saw that mentioned on Facebook as a possible issue.

Anyone got any info on what was being said?

• You’re free to post everything I said, we’ve nothing to hide and are keen to try and talk to people directly as much where they want the conversation.

So has he offered an email or phone number for these conversations?

• I’ve offered stuff like q&a’s etc to Steve Kettle previously as well.

Seems a little passive - couldn't he just jump in and introduce himself like Justin H did in Oz, or do some videos like Greg C in the US?

As Steve Kettle didn't take up the offer for his FB group maybe @Stu_Barnes can jump in and get something set up for him in this forum?

 

[DCPU]

For you to receive the latest information regarding expected delivery, I would highly suggest to get in contact with your assigned retail partner Harwoods as they'll be able to provide you with the most recent details.

For a company using an agency model, they seem to not understand that the relationship they have expressly set up is directly with the customer!

I've got issues with their OTR cost build up, but have been referred to the agent as well!

 

[DCPU]

Not on delivery as on inspection I wasn’t happy with what I saw (don’t want to publicly say as to give Ineos time to rectify), so I’d imagine that it’s now going to be quite some time sadly.

Why not tell this group what the issues are? It might help others who have the same issue and maybe not the same eagle eyes.

Isn't this exactly how a group like this can help each other; I'm sure you're benefiting from others input.

And even Ineos (Gary Pearson) have said "we’ve nothing to hide", so why not...

 

[DenisM]

Compared to Toyota 7x series (not taking orders), Honda Civic TypeR (2 yr wait), Ford Bronco shortages thus bringing out the best of "unconscionable conduct" by numerous Ford US dealers as reported from multiple sources (incl on this forum), my view is that collectively "we" are in a far better situation

Here we have a vehicle built from scratch, not an evolution from an existing model using updated parts etc ... international supply chains everywhere are in a mess... early hand raisers were exempted from later hefty price rises which means that "our" early batch vehicles immediately increased in value; (unlike other makes where having taken a sizeable, non refundable deposit the sale price for the hapless purchaser has, nevertheless, increased several thousand dollars !)
The vehicle "exists", from all accounts it operates as designed/promised, has received overwhelmingly positive reviews.
Mine is apparently built and waiting to be "allocated" to a ship ...= another 3 months.
I can live with that...

As the man once said "Cheer up, things could be worse!" So I cheered up and sure enough they were!

 

[ECrider]

@Jean Mercier - no Grenadier in that amazing barn find in Dordrecht?

‘Unprecedented’ barn-find classic car collection up for auction in Holland

The Times & The Sunday Times

News and opinion from The Times & The Sunday Times

www.thetimes.co.uk