Sick of waiting

[Eric]

Let’s hope next week see plenty of customers receiving their grenadiers. I only ordered in October so am along way down the queue. However what is really starting to worry me is how is the parts supply going to be any better than what we face now.
As a business potentially running a grenadier I can’t afford to have the vehicle laid up in the garage waiting on parts . If things don’t improve soon a lack of confidence in the brand may force s rethink

I'm like you, a relatively late order with a going into build in February 23. I was informed that this was slipped so build date May 23. But we are now running 6 months behind on promises, so unless they get their act a lot slicker then this knock on is going to affect all future deliveries for this year. But I can't complain until my going into date is missed.

 

[ECrider]

I'm like you, a relatively late order with a going into build in February 23. I was informed that this was slipped so build date May 23. But we are now running 6 months behind on promises, so unless they get their act a lot slicker then this knock on is going to affect all future deliveries for this year. But I can't complain until my going into date is missed.

I ordered midway so Jan 2022 with Feb 2023 est build, they then tickled my fancy by revising to Dec 2022 build before flicking back a few weeks later to Feb 2023 before disappearing completely from the portal. So yes I'm as inpatient as the next man but realistically only one month behind on my build presently. If I get it before October I reckon will be ok. Later than that will have to look for a stand in 4x4.

 

[Reallygarlicky]

I'm like you, a relatively late order with a going into build in February 23. I was informed that this was slipped so build date May 23. But we are now running 6 months behind on promises, so unless they get their act a lot slicker then this knock on is going to affect all future deliveries for this year. But I can't complain until my going into date is missed.

Absolutely I am happy to wait mainly because I have a reliable vehicle at the moment with good dealer back up. Once the Grenadier arrives that changes because I’ll have no fall back, parts over 150miles away and no courtesy vehicle to keep us going if we hit problems . What I need to see is a good support structure which might have been reflected in a slick launch, sadly that is not the case!

 

[Eric]

I ordered midway so Jan 2022 with Feb 2023 est build, they then tickled my fancy by revising to Dec 2022 build before flicking back a few weeks later to Feb 2023 before disappearing completely from the portal. So yes I'm as inpatient as the next man but realistically only one month behind on my build presently. If I get it before October I reckon will be ok. Later than that will have to look for a stand in 4x4.

All being well and with a strong tail wind we may see you, @Reallygarlicky and me all on 23 plates.

 

[trobex]

All being well and with a strong tail wind we may see you, @Reallygarlicky and me all on 23 plates.

I need to book my plates through PPQ and would rather know when the car is close, than drop some $$ on the plates!

 

[Eric]

I need to book my plates through PPQ and would rather know when the car is close, than drop some $$ on the plates!

We don't have that problem in the UK initially since Ineos are registering them, the plate is assigned by DVLA ( his majesty's government). It appears that they will have to be swapped for private plates ( also only those issued at some point previously by his majesty's government) after initial registration - unless registering is handed over to the dealers going forward.

 

[trobex]

We don't have that problem in the UK initially since Ineos are registering them, the plate is assigned by DVLA ( his majesty's government). It appears that they will have to be swapped for private plates ( also only those issued at some point previously by his majesty's government) after initial registration - unless registering is handed over to the dealers going forward.

Nice. How much are private plates in UK?

 

[Eric]

Nice. How much are private plates in UK?

Various depending how close it is to resembling a word/ name eg just your initials in the prefix £350 - £600
something more meaningful £2500 - £5000 and if you wanted/ found one real good for example MEG 50N (if your name was Megson, last time it was sold over a couple decades ago it exchanged hands at over £10,000.
It is not unknown for plates with a 1 in to go for £50,000. eg ETM 1
My solution would be change my name to match the plate - so I could become known as PA23 DRT

 

[DCPU]

And above all, don't bug your dealers and the guys at INEOS. Even if the communication is not what you would like it to be. They have their hands full at the moment.

You'll have to explain exactly what you think all the customer-facing staff have their hands full of at the moment...

 

[simonpa]

Apologies if this is the wrong thread BUT...................it's a small world amongst Grenadiers and prospective / devoted owners.
40 minutes ago spotted LL23 EXG ( the first UK released vehicle ) in B & Q car park at Farnborough Hampshire. Alas wasn't
able to speak to driver as he was on way out of car park but vehicle looked fantastic and he very happy - and so he should.
This was my local area and I'm hopeful at collecting my vehicle soon as it's arrived at Endeavour already.

 

[rovie]

You'll have to explain exactly what you think all the customer-facing staff have their hands full of at the moment...

I think the contact persons in first level support have to communicate with many customers and tell them that there are delays without being allowed to go into details. That is not easy for them. Therefore, these people should not be put on the spot in the first place.
The dealers are gradually getting the vehicles ready for delivery. In the process, software updates, among other things, have to be planned and carried out in close exchange INEOS with the dealers. And one or two retrofits also have to be carried out. The logistical effort for the subsequent delivery of parts should not be underestimated. I'm sure everyone is doing their best and is happy when the deliveries run smoothly. We as customers can support this by remaining calm and waiting. We will all get our vehicles. And it really won't be long now. I believe in that.

 

[ECrider]

I think the contact persons in first level support have to communicate with many customers and tell them that there are delays without being allowed to go into details. That is not easy for them. Therefore, these people should not be put on the spot in the first place.
The dealers are gradually getting the vehicles ready for delivery. In the process, software updates, among other things, have to be planned and carried out in close exchange INEOS with the dealers. And one or two retrofits also have to be carried out. The logistical effort for the subsequent delivery of parts should not be underestimated. I'm sure everyone is doing their best and is happy when the deliveries run smoothly. We as customers can support this by remaining calm and waiting. We will all get our vehicles. And it really won't be long now. I believe in that.

well said sir!

 

[@nd]

Now that the IG's have been officially launched (allegedly)i wonder how long before one of the many motor shows/mags put it head to head with the old and new Defender ??

 

[Shaky]

Won’t be long I don’t think. I am waiting for Harry’s Garage to do a review as well. What Harry says is in my view the best real-time and real use review you will get for the average person.

 

[DCPU]

I think the contact persons in first level support have to communicate with many customers and tell them that there are delays without being allowed to go into details.

Are you saying that they are doing this? I've a signed contract for delivery before 1st Feb - and not a single person from Ineos first level support has ever contacted me to tell me about any delay.

It's fine to be patient but let's not pretend they are busy doing things they aren't...

That is not easy for them. Therefore, these people should not be put on the spot in the first place.

Then perhaps they should be getting better information from further up the chain? i think you have to question who is making their position hard - management or customers?

The dealers are gradually getting the vehicles ready for delivery. In the process, software updates, among other things, have to be planned and carried out in close exchange INEOS with the dealers. And one or two retrofits also have to be carried out. The logistical effort for the subsequent delivery of parts should not be underestimated. I'm sure everyone is doing their best and is happy when the deliveries run smoothly. We as customers can support this by remaining calm and waiting. We will all get our vehicles. And it really won't be long now. I believe in that.

I hope you see the paradox in that most of the information gleamed for you to make this statement has come from people doing the opposite to that you have said and sharing it in public forums.

 

[muxmax]

Told my children that they have to be patient. The Easter bunny still needs a flash update but might be ready to come in August. Just frowned, them ungrateful beings. Happy Easter everyone!

 

[McPharmer II]

Even my 10 year old daughter is sick of waiting and gave me these as an Easter present:

 

[Shaky]

Even my 10 year old daughter is sick of waiting and gave me these as an Easter present:
View attachment 7808086

So after the initial videos from Ineos showing “your vehicle” going across some rough ground, I see they have had to cut back and now sending artists impressions of what your vehicle will look like.

Good to see you went straight for the 42” wheel upgrade on yours.

(I live with the thought your daughter actually framed this for her father as well, a lovely gesture none the less)

 

[bemax]

Are you saying that they are doing this? I've a signed contract for delivery before 1st Feb - and not a single person from Ineos first level support has ever contacted me to tell me about any delay.

It's fine to be patient but let's not pretend they are busy doing things they aren't...


Then perhaps they should be getting better information from further up the chain? i think you have to question who is making their position hard - management or customers?



I hope you see the paradox in that most of the information gleamed for you to make this statement has come from people doing the opposite to that you have said and sharing it in public forums.

I fully agree! Yesterday I wrote my first Mail to customer service with a bitter complaint that I do not get any information more than two months after the cars delivery date (regarding to my contract).
As I didn’t know the exact email address I took three I found.
At least I have two open tickets by now
I will see whether there will be at least one reliable answer.
If I wouldn’t have the information from this forum I probably would have cancelled my order by now!

 

[Marcusjames]

I'm like you, a relatively late order with a going into build in February 23. I was informed that this was slipped so build date May 23. But we are now running 6 months behind on promises, so unless they get their act a lot slicker then this knock on is going to affect all future deliveries for this year. But I can't complain until my going into date is missed.

Eric, when did you order? I ordered on day 1 (18th May 22) and haven't even seen a contract yet. Ineos can't even give me a rough estimate of a build date. I'm beyond bored of the lack of information.