Sick of waiting

[trobex]

I think the contact persons in first level support have to communicate with many customers and tell them that there are delays without being allowed to go into details. That is not easy for them. Therefore, these people should not be put on the spot in the first place.
The dealers are gradually getting the vehicles ready for delivery. In the process, software updates, among other things, have to be planned and carried out in close exchange INEOS with the dealers. And one or two retrofits also have to be carried out. The logistical effort for the subsequent delivery of parts should not be underestimated. I'm sure everyone is doing their best and is happy when the deliveries run smoothly. We as customers can support this by remaining calm and waiting. We will all get our vehicles. And it really won't be long now. I believe in that.

Australians don't have any delivered vehicles yet so we can ask away! But you might be right for the Europe releases.

 

[Krabby]

On the topic of "sick of waiting," I have to admit that despite being a year out (at best), I have genuine anxiety already - no clue if or how I'm going to make it.

I’m not a big caffeine guy, but I gave up soda for Lent. Had two large bottles of Coca Cola today and am jittery as hell. And I want my Grenadier even more now. Bad combo.

 

[grenadierboy]

Eric, when did you order? I ordered on day 1 (18th May 22) and haven't even seen a contract yet. Ineos can't even give me a rough estimate of a build date. I'm beyond bored of the lack of information.

That seems very odd to me as there are heaps of deposit holders who first ordered in late May & June - so like + weeks later than you who have received contracts. Maybe you have a specific options list where certain parts sim[ply are not available

 

[trobex]

That seems very odd to me as there are heaps of deposit holders who first ordered in late May & June - so like + weeks later than you who have received contracts. Maybe you have a specific options list where certain parts sim[ply are not available

I was advised by Ineos that vehicles are produced in order of Reservation not Order. You could have been the first person to pay the $5K deposit, but you might be 5,000 in the queue by reservation date.

 

[DCPU]

I was advised by Ineos that vehicles are produced in order of Reservation not Order. You could have been the first person to pay the $5K deposit, but you might be 5,000 in the queue by reservation date.

That's not the info they put out in an email of 22nd April 2022; and it wouldn't allow for me being a relatively late reservation holder but having a chassis number in the first 3 digits.

"I’ve been following the Grenadier story since the beginning and was one of the first to place a reservation on 30th September last year. Can you confirm it’s still ‘first-come, first-served' now that you’re ready to take orders?

Absolutely, that’s still the case. We’re holding build slots for all reservists. ‘Hand raisers’ who placed their reservation between 30th September 2021 and 13th October 2021 will have priority access to the first batch of build slots. Those who placed their reservations after then will have priority access to the second batch of build slots.

Non-reservist orders will be allocated build slots after that. All build slots are allocated on a first-come, first-served basis within your priority group and will be held for around one month."

 

[Eric]

Eric, when did you order? I ordered on day 1 (18th May 22) and haven't even seen a contract yet. Ineos can't even give me a rough estimate of a build date. I'm beyond bored of the lack of information.

I ordered August 22, originally advised build estimated February 23. Received email after they declared still have suppliers issues are now expecting delivery June - July 23. No contact yet and don't expect one till ready to go into build. Checked dealers IA, IT system still showing May 23 build. All spec still showing OK and as it is a Fieldmaster is still showing carpet flooring

 

[Logsplitter]

I can’t help thinking that many people who ordered Belstaff editions in the U.K. and possibly in the EU are going to have along wait. I have a good friend who has also ordered a Fieldmaster edition around the same time i ordered my two seat utility, again he’s had no contract or indication of when the vehicle may be built. Maybe Ineos have order numbers well over the 1700 passenger vehicles a year they are allowed to sell into the U.K. market. This is on top of any other software updates and parts shortages they may be having, is my thinking

 

[Beormund]

I can’t help thinking that many people who ordered Belstaff editions in the U.K. and possibly in the EU are going to have along wait. I have a good friend who has also ordered a Fieldmaster edition around the same time i ordered my two seat utility, again he’s had no contract or indication of when the vehicle may be built. Maybe Ineos have order numbers well over the 1700 passenger vehicles a year they are allowed to sell into the U.K. market. This is on top of any other software updates and parts shortages they may be having, is my thinking

Mine is a Fieldmaster and is ready to be shipped to the UK.

 

[Tazzieman]

Mine is a Fieldmaster and is ready to be shipped to the UK.

As an Australian it's amusing to see something actually shipped a lesser distance than what it will travel on a truck!

 

[PBD]

I can’t help thinking that many people who ordered Belstaff editions in the U.K. and possibly in the EU are going to have along wait. I have a good friend who has also ordered a Fieldmaster edition around the same time i ordered my two seat utility, again he’s had no contract or indication of when the vehicle may be built. Maybe Ineos have order numbers well over the 1700 passenger vehicles a year they are allowed to sell into the U.K. market. This is on top of any other software updates and parts shortages they may be having, is my thinking

Mine is a Trialmaster. According to Ineos I was in the first 50 world wide to pay the registration fee. Mine arrived at JT Hughes last Monday 3rd April.

 

[Logsplitter]

Mine is a Fieldmaster and is ready to be shipped to the UK.

Good news. Your obviously in this years quota

 

[bigleonski]

Good news. Your obviously in this years quota

What sort of idiot system has a quota on what spec vehicle can be commercially sold within a market. You know, supply/ demand / economics and all that. Weird system you have.

 

[Spjnr]

What sort of idiot system has a quota on what spec vehicle can be commercially sold within a market. You know, supply/ demand / economics and all that. Weird system you have.

It's not a mandated quota, but rather INEOS needs to be within these numbers to qualify as a small manufacturer, and avoid the draconian emissions rubbish that strangles everything over here.

They could sell more, but the B57 diesel would probably have to be replaced with a 1.5l petrol hybrid or something equally horrendous

 

[Hannes01]

Mine is a Fieldmaster and is ready to be shipped to the UK.

that's what they told you

 

[Trialmaster]

Mine is a Trialmaster. According to Ineos I was in the first 50 world wide to pay the registration fee. Mine arrived at JT Hughes last Monday 3rd April.

Where is it now? At your home?

 

[Marcusjames]

I was advised by Ineos that vehicles are produced in order of Reservation not Order. You could have been the first person to pay the $5K deposit, but you might be 5,000 in the queue by reservation date.

That's very interesting. I've been making this claim for a while now and it's been continually denied by Ineos.

The irony is that I would agree with a plan of giving first cars to early reservations (even though it would negatively impact me) but they have said it goes on order date. I suspect this explains a lot of the confusion with customers.

 

[trobex]

That's very interesting. I've been making this claim for a while now and it's been continually denied by Ineos.

The irony is that I would agree with a plan of giving first cars to early reservations (even though it would negatively impact me) but they have said it goes on order date. I suspect this explains a lot of the confusion with customers.

In writing from IA to myself on 30th May 2022 (bold to confirm your reservation spot is held in queue) - in response to me questioning them about the reservation slots and this was further confirmed on 2nd June 2022 when payment was actually made on order - as it failed 200 times on multiple browsers/devices/different ISPs etc:

From IA:
We’re acutely aware of the frustration experienced through delays in placing orders. So what happened… firstly, despite global staging & time zone expectations, we had an extraordinary rush on the website as soon as it went live. The congestion put pressure on the website, although the new configurator performed well. The payment gateway is where we experienced the greatest challenge. For most customers, their orders transacted with ease. However, despite extensive pre-launch testing, for some, this wasn’t the case and caused great inconvenience. The majority of failed transactions were caused by security settings not accepting IP routing or time-outs in vendor communications. Furthermore, repeat efforts triggered defensive security blocks, which had to be cleared. Through updates with revised settings, we were able to fix these issues, and we witnessed another surge in orders. Naturally, we’re sorry to have caused such frustration & taint the experience for some. Rest assured, we have ringfenced production slots for early reservationists & once orders flow through, their place in the queue is upheld.

 

[trobex]

Eric, when did you order? I ordered on day 1 (18th May 22) and haven't even seen a contract yet. Ineos can't even give me a rough estimate of a build date. I'm beyond bored of the lack of information.

Did you also "Reserve" on day 1 in 2021 reservation openings? The reservation date SHOULD be the production order, not the 'Order' date in 2022. That is what I have in writing from INEOS and would explain why day 1 'Order' placements have NO news...

 

[OGrid]

Did you also "Reserve" on day 1 in 2021 reservation openings? The reservation date SHOULD be the production order, not the 'Order' date in 2022. That is what I have in writing from INEOS and would explain why day 1 'Order' placements have NO news...

Yet I reserved on day 1, two weeks before public reservations opened, and my production month is currently May 2023. I’m not fussed mind you.

But it does show it’s all rather irrelevant…and IA is currently flying by the seat of their pants.

 

[trobex]

Yet I reserved on day 1, two weeks before public reservations opened, and my production month is currently May 2023. I’m not fussed mind you.

But it does show it’s all rather irrelevant…and IA is currently flying by the seat of their pants.

Wow - that is not good for others though... if you are that far out with a day 1 reservation 'early', then we have a problem. Ah well. It is becoming very clear that what IA say and do are very different and that makes future trust (warranty period) something to be mindful of.