Sick of waiting

[acwiltshire]

Mine is a Fieldmaster and is ready to be shipped to the UK.

Mine is a Fieldmaster and is sitting at my agent !!!! I already have to do home blood pressure tests and email to my Dr. This is not helping

 

[Trialmaster]

Mine is a Fieldmaster and is sitting at my agent !!!! I already have to do home blood pressure tests and email to my Dr. This is not helping

Must be very frustrating......good luck!

 

[Arkaig]

Are you saying that they are doing this? I've a signed contract for delivery before 1st Feb - and not a single person from Ineos first level support has ever contacted me to tell me about any delay.

It's fine to be patient but let's not pretend they are busy doing things they aren't...


Then perhaps they should be getting better information from further up the chain? i think you have to question who is making their position hard - management or customers?



I hope you see the paradox in that most of the information gleamed for you to make this statement has come from people doing the opposite to that you have said and sharing it in public forums.

@DCPU - you’re absolutely right.

In the UK as of today with over 100+ customer cars parked up in storage at agents/dealers (some over 2 months) and only ONE known reported actual customer handover, it really is time to increase the pressure on IA through Customer Services and the Dealers to find out exactly why there is now such a TOTAL CLUSTERFUCK.

• Communication with customers – real accurate and personalised to individual orders – has become a total farce to the point there is a serious credibility gap
• Online customer accounts are too frequently totally inaccurate and poorly maintained – eg some nominally detailing in production even though no contract has been issued and the vehicle has already been produced and delivered to an agent
• There seems to be an obvious deviance of information from the Hambach computer system to that of IA UK and the agent/dealer portal
• Far too many contracts are wrong requiring revision, some multiple times
• Agents/dealers are extremely enthusiastic about getting vehicles handed over to customers, yet are unable to do anything and remain totally tied to awaiting instructions from IA with vehicles in storage costing them money and increasing customer frustration
• Very recently produced vehicles from Hambach now arriving at agent/dealers should only require PDI and registration prior to prompt customer handover
• The software update has been finalised – it should not require the presence on-site of an IA techie (all day)– many agent/dealers have the required expertise and equipment to follow the software update procedure
• Some earlier produced vehicles may require revision to brake and/or steering hose, towball, missing roofrack, or rubber sealing replacements around the safari windows – these should be easily identifiable via the VIN and IA UK need to ensure the relevant parts are readily available and supplied from the European Parts Depot in Belgium
• IA UK in-house vehicle registrations seem to be a further cause for delay – many agent/dealers are already DVLA registered and well-used to the procedures – leave it them to deal with registrations

IA UK really must do better in open and honest customer communications and ensure the swift handover of vehicles to customers.

 

[Ever Pragmatic]

@DCPU - you’re absolutely right.

In the UK as of today with over 100+ customer cars parked up in storage at agents/dealers (some over 2 months) and only ONE known reported actual customer handover, it really is time to increase the pressure on IA through Customer Services and the Dealers to find out exactly why there is now such a TOTAL CLUSTERFUCK.

• Communication with customers – real accurate and personalised to individual orders – has become a total farce to the point there is a serious credibility gap
• Online customer accounts are too frequently totally inaccurate and poorly maintained – eg some nominally detailing in production even though no contract has been issued and the vehicle has already been produced and delivered to an agent
• There seems to be an obvious deviance of information from the Hambach computer system to that of IA UK and the agent/dealer portal
• Far too many contracts are wrong requiring revision, some multiple times
• Agents/dealers are extremely enthusiastic about getting vehicles handed over to customers, yet are unable to do anything and remain totally tied to awaiting instructions from IA with vehicles in storage costing them money and increasing customer frustration
• Very recently produced vehicles from Hambach now arriving at agent/dealers should only require PDI and registration prior to prompt customer handover
• The software update has been finalised – it should not require the presence on-site of an IA techie (all day)– many agent/dealers have the required expertise and equipment to follow the software update procedure
• Some earlier produced vehicles may require revision to brake and/or steering hose, towball, missing roofrack, or rubber sealing replacements around the safari windows – these should be easily identifiable via the VIN and IA UK need to ensure the relevant parts are readily available and supplied from the European Parts Depot in Belgium
• IA UK in-house vehicle registrations seem to be a further cause for delay – many agent/dealers are already DVLA registered and well-used to the procedures – leave it them to deal with registrations

IA UK really must do better in open and honest customer communications and ensure the swift handover of vehicles to customers.

I wrote to Ineos yesterday setting out my own issues relating to communication and lack of handover. As I’m fully paid up for two weeks tomorrow, i was pretty grumpy.

 

[JohnHeagney]

Honest communication from Ineos Automotive is what I was also asking for in my post this afternoon “Easter Monday ramblings….”

 

[Jean Mercier]

@DCPU - you’re absolutely right.

In the UK as of today with over 100+ customer cars parked up in storage at agents/dealers (some over 2 months) and only ONE known reported actual customer handover, it really is time to increase the pressure on IA through Customer Services and the Dealers to find out exactly why there is now such a TOTAL CLUSTERFUCK.

• Communication with customers – real accurate and personalised to individual orders – has become a total farce to the point there is a serious credibility gap
• Online customer accounts are too frequently totally inaccurate and poorly maintained – eg some nominally detailing in production even though no contract has been issued and the vehicle has already been produced and delivered to an agent
• There seems to be an obvious deviance of information from the Hambach computer system to that of IA UK and the agent/dealer portal
• Far too many contracts are wrong requiring revision, some multiple times
• Agents/dealers are extremely enthusiastic about getting vehicles handed over to customers, yet are unable to do anything and remain totally tied to awaiting instructions from IA with vehicles in storage costing them money and increasing customer frustration
• Very recently produced vehicles from Hambach now arriving at agent/dealers should only require PDI and registration prior to prompt customer handover
• The software update has been finalised – it should not require the presence on-site of an IA techie (all day)– many agent/dealers have the required expertise and equipment to follow the software update procedure
• Some earlier produced vehicles may require revision to brake and/or steering hose, towball, missing roofrack, or rubber sealing replacements around the safari windows – these should be easily identifiable via the VIN and IA UK need to ensure the relevant parts are readily available and supplied from the European Parts Depot in Belgium
• IA UK in-house vehicle registrations seem to be a further cause for delay – many agent/dealers are already DVLA registered and well-used to the procedures – leave it them to deal with registrations

IA UK really must do better in open and honest customer communications and ensure the swift handover of vehicles to customers.

I think I can remove the word UK and replace it by any other European country, and making the same statements with some very small corrections!

About 10 days ago there were some 20 Grenadiers at the only dealer in Belgium (my dealer!), all of them parked inside (including mine), because they had the space to do so.

On Friday 7 April I drove past the dealer on the motorway, at about 100m from my dealer, and I could see some Grenadiers parked outside. That means they have now about 25 cars parked there!

As far as I know: no deliveries!

Their communication strategy is crap indeed.

 

[Trialmaster]

I think I can remove the word UK and replace it by any other European country, and making the same statements with some very small corrections!

About 10 days ago there were some 20 Grenadiers at the only dealer in Belgium (my dealer!), all of them parked inside (including mine), because they had the space to do so.

On Friday 7 April I drove past the dealer on the motorway, at about 100m from my dealer, and I could see some Grenadiers parked outside. That means they have now about 25 cars parked there!

As far as I know: no deliveries!

Their communication strategy is crap indeed.

I will see what happens tomorrow - if no deliveries then I suggest we walk away. Their contract is binding, to protect INEOS, not us.

 

[Trialmaster]

@DCPU - you’re absolutely right.

In the UK as of today with over 100+ customer cars parked up in storage at agents/dealers (some over 2 months) and only ONE known reported actual customer handover, it really is time to increase the pressure on IA through Customer Services and the Dealers to find out exactly why there is now such a TOTAL CLUSTERFUCK.

• Communication with customers – real accurate and personalised to individual orders – has become a total farce to the point there is a serious credibility gap
• Online customer accounts are too frequently totally inaccurate and poorly maintained – eg some nominally detailing in production even though no contract has been issued and the vehicle has already been produced and delivered to an agent
• There seems to be an obvious deviance of information from the Hambach computer system to that of IA UK and the agent/dealer portal
• Far too many contracts are wrong requiring revision, some multiple times
• Agents/dealers are extremely enthusiastic about getting vehicles handed over to customers, yet are unable to do anything and remain totally tied to awaiting instructions from IA with vehicles in storage costing them money and increasing customer frustration
• Very recently produced vehicles from Hambach now arriving at agent/dealers should only require PDI and registration prior to prompt customer handover
• The software update has been finalised – it should not require the presence on-site of an IA techie (all day)– many agent/dealers have the required expertise and equipment to follow the software update procedure
• Some earlier produced vehicles may require revision to brake and/or steering hose, towball, missing roofrack, or rubber sealing replacements around the safari windows – these should be easily identifiable via the VIN and IA UK need to ensure the relevant parts are readily available and supplied from the European Parts Depot in Belgium
• IA UK in-house vehicle registrations seem to be a further cause for delay – many agent/dealers are already DVLA registered and well-used to the procedures – leave it them to deal with registrations

IA UK really must do better in open and honest customer communications and ensure the swift handover of vehicles to customers.

I signed my contract in November, I see yours was very recently and your is delivered to the dealer soon, so way ahead of me.

 

[bemax]

I signed my contract in November, I see yours was very recently and your is delivered to the dealer soon, so way ahead of me.

+1

 

[PBD]

Where is it now? At your home?

No at the dealers still, sent me some photos last week but no parts with it or projected delivery date. Also no request from Ineos for the cash yet. As far as the commitment by Ineos to the early reservists being firs in line, what a load of tosh!

 

[trobex]

No at the dealers still, sent me some photos last week but no parts with it or projected delivery date. Also no request from Ineos for the cash yet. As far as the commitment by Ineos to the early reservists being firs in line, what a load of tosh!

I am getting madder each day as I realise that the reservation and INEOS' promise that reservationists where in a queue by order, is seemingly a lie to get our deposit money. The hell. Calling agent now.

 

[trobex]

I am getting madder each day as I realise that the reservation and INEOS' promise that reservationists where in a queue by order, is seemingly a lie to get our deposit money. The hell. Calling agent now.

I will reply to my own and redact feelings of anger and statements about lack of care on IA behalf! Well except for the lack of information issue,
I contracted my agent this morning: IA (as of this morning around 8am AEST) advised my good dealership literally just before my call, that my truck is IN PRODUCTION but not yet complete. I... didn't know what to say... at first: - a cruel IA joke on me perhaps! I refrained! Did they read my above... is this real life!
However, upon further conversation with my agent, I am now buoyed with what has been told to me and confidence that something will appear before late year has nearly put a smile on my face.
@Stu_Barnes there should be a new emoji added: one depicting a heavy sigh of relief with the hand brushing sweat from the brow!

 

[DenisM]

I will reply to my own and redact feelings of anger and statements about lack of care on IA behalf! Well except for the lack of information issue,
I contracted my agent this morning: IA (as of this morning around 8am AEST) advised my good dealership literally just before my call, that my truck is IN PRODUCTION but not yet complete. I... didn't know what to say... at first: - a cruel IA joke on me perhaps! I refrained! Did they read my above... is this real life!
However, upon further conversation with my agent, I am now buoyed with what has been told to me and confidence that something will appear before late year has nearly put a smile on my face.
@Stu_Barnes there should be a new emoji added: one depicting a heavy sigh of relief with the hand brushing sweat from the brow!

Great news Trobex! I'm "advised" IA Australia has been very active (think Blue Heeler-type activity !) keeping an eye on Australian orders in the production queue... Keep the faith!!

 

[trobex]

Great news Trobex! I'm "advised" IA Australia has been very active (think Blue Heeler-type activity !) keeping an eye on Australian orders in the production queue... Keep the faith!!

Ric at SLRV has been really good all the times I have contacted them. I left the local agent alone for the most part until this morning - skin was crawling so I had to make the call! Low and behold an update was sent to their portal this morning. The stars have aligned. Now the long wait begins.

 

[Camskii]

Ric at SLRV has been really good all the times I have contacted them. I left the local agent alone for the most part until this morning - skin was crawling so I had to make the call! Low and behold an update was sent to their portal this morning. The stars have aligned. Now the long wait begins.

I also cant fault Alex and Rod at Purnell in Sydney. Both have been great and have followed up my questions very quickly

 

[Solmanic]

Ric at SLRV has been really good all the times I have contacted them. I left the local agent alone for the most part until this morning - skin was crawling so I had to make the call! Lo and behold an update was sent to their portal this morning. The stars have aligned. Now the long wait begins.

Ric’s grammar needs some polishing though. His email this morning read like a scam. Maybe he composed it on the toilet?

 

[globalgregors]

I also cant fault Alex and Rod at Purnell in Sydney. Both have been great and have followed up my questions very quickly

Yep, Purnell are great so far and have an exciting vision for their dealership.

 

[Tazzieman]

The stars have aligned. Now the long wait begins.

As I always say , it'll be alright in the end , and if it's not alright , it's not the end!

 

[AnD3rew]

I also cant fault Alex and Rod at Purnell in Sydney. Both have been great and have followed up my questions very quickly

Same. Alex couldn’t really do more than he has in the circumstances

 

[Trialmaster]

Regarding cancellation of the contract with the full deposit paid, INEOS will not refund the deposit as we speculated. So will stick with it!