Letter to Lynne Calder

[255/85]

Agreed and well said but my personal point of frustration and why I cannot recommend the car to those that ask revolves around two very fundamental points that are clearly being side stepped and not addressed. This is that personal or non-dealer support for long term ownership requires a repair manual and off-the-shelf scanner access. Requires, not optional. After the tenure this vehicle has been on the market, not addressing these two fundamental aspects is starting to feel very egregious and nefarious.

I would say concerning rather than egregious or nefarious but I'd like clear answers from Ineos as to why they haven't provided service options (manuals, scanners, service centers, online parts ordering, etc.). If nothing materializes from The Letter then I may have to adjust my attitude toward the company and the vehicle. That would be painful as I do love the machine.

 

[Tazzieman]

If nothing materializes from The Letter then I may have to adjust my attitude toward the company and the vehicle. That would be painful as I do love the machine.

Would you still drop by the Grenadier Pub for the Beef Wellington and a pint though?

 

[Karearea]

Would you still drop by the Grenadier Pub for the Beef Wellington and a pint though?

But when there last time it was “under refurbishment “

 

[Tazzieman]

But when there last time it was “under refurbishment “

It will certainly be open for our 3rd visit in September

 

[bigleonski]

I would say concerning rather than egregious or nefarious but I'd like clear answers from Ineos as to why they haven't provided service options (manuals, scanners, service centers, online parts ordering, etc.). If nothing materializes from The Letter then I may have to adjust my attitude toward the company and the vehicle. That would be painful as I do love the machine.

I’m pretty sure this echos what was sent to Sir Jim from here a while ago. Not sure we got anything from him either.

I wonder what sort of response we would get if the letter was sent to the CEO of Toyota, Jeep or JLR. About the same as we get from Ineos I’d guess, so I’m not sure why we’d be peeved with a similar result.

 

[Baron von Teuchter]

I’m pretty sure this echos what was sent to Sir Jim from here a while ago. Not sure we got anything from him either.

I wonder what sort of response we would get if the letter was sent to the CEO of Toyota, Jeep or JLR. About the same as we get from Ineos I’d guess, so I’m not sure why we’d be peeved with a similar result.

Oh I dunno. I emailed Lynn on a different issue and got a response, escalation, a call from an another manager and action within 24h.

 

[PDX_Keith]

Contacts - INEOS Automotive Media

media.ineosgrenadier.com

That's the list of PR people, which might not be a bad addition if this falls on dead ears or spam filters.

 

[Tom D]

Thanks . I have had confirmation that the mail was received, so I am pretty sure it has reached the right people.
As you say, if we don't get a response that could be a next step. But I’d like to think that it won’t come to that.

 

[255/85]

Would you still drop by the Grenadier Pub for the Beef Wellington and a pint though?

Absolutely! I don't eat as much meat as I once did but a good Wellington is hard to pass up. If they've got something as dark as my soul on tap (or cask conditioned) that would be a plus.

For @Tom D and Lynn C. both.

 

[Trialmaster]

OK. Here it is..

Tom, I'm late to the party and that is very remiss of me after suggesting the idea.

I would just like to say, I really appreciate the time you spent writing the letter and I think the questions you asked are near perfect. I can honestly say, the observations and questions asked are brilliant.

Thanks again, Jerry

 

[MattA]

Given Ineos Grenadier management are stated to have a presence on this forum plus they already know what has been promised and what has been delivered regardless of what they read here.
Plus all the feedback from customers and dealers do people not think they know exactly what the state of play is and all the problems and complaints about that?
Given they would know all that and have done nothing about it what is a strongly worded letter going to actually achieve?
It’s hilarious to think customers will actually make a difference after sending a letter
I hope I am wrong and things actually get fixed but I certainly won’t be holding my breath

 

[Cheshire cat]

I seldom ‘recommend’ the Grenadier. I think it would disappoint the majority who would benefit more from the likes of Defender, or G Wagon. I do however, always say how much I love the Grenadier and how it meets just about every expectation I have despite its quirks.

 

[Skymark]

I seldom ‘recommend’ the Grenadier. I think it would disappoint the majority who would benefit more from the likes of Defender, or G Wagon. I do however, always say how much I love the Grenadier and how it meets just about every expectation I have despite its quirks.

Agree. The only acquaintance I have recommended the Grenadier to is someone who traveled across the country from snowy New England to one of our no-salt States to buy a decent 80-series. I think that is the kind of motivation that leads to a successful & happy Grenadier owner.

 

[Baron von Teuchter]

I seldom ‘recommend’ the Grenadier. I think it would disappoint the majority who would benefit more from the likes of Defender, or G Wagon. I do however, always say how much I love the Grenadier and how it meets just about every expectation I have despite its quirks.

Interesting point and I agree - I always do recommend the grenadier and tell people how much it suits us and our needs but caveat it. I had a lady in a Disco 5 ask me what it’s like and I told her it’s nothing like her Disco - think of it like a (much) nicer old Defender or a more van-like G-wagen.

Lynn Calder said something on that podcast with Matt Farah that I liked:

“All the other manufacturers are moving towards car-based SUV’s, all we are doing is trying to fill the gap that is now left”.

They are not competing with all the car based SUV’s, to me they really have no direct competition.

Quite simple really.

The vehicle is virtually perfect to me, the company just needs to do a couple of things to fix the support model.