Handsfree poor

[acwiltshire]

Hi
Is anyone else's handsfree calling a bit poor. Customers are struggling to hear me.

I have been told that there is a lot of background noise and hard to hear.

 

[Tom D]

I have been told that there is a lot of background noise and hard to hear.

I’ve had the same.

 

[Solmanic]

But was that just a volume issue for them with you, or has it addressed other issues like noise/interference?

It was only volume at the receiver’s end.

 

[Tazzieman]

Receivers cannot hear incoming calls ; I'm using a Samsung S21 Android phone with a cable.
Did a forum search but can't find a solution .
Any answers?

 

[DaveB]

Receivers cannot hear incoming calls ; I'm using a Samsung S21 Android phone with a cable.
Did a forum search but can't find a solution .
Any answers?

Is there a microphone in the vehicle?
Or for Android does it use the phone microphone ?
If so where is your phone physically located?

 

[Tazzieman]

Is there a microphone in the vehicle?
Or for Android does it use the phone microphone ?
If so where is your phone physically located?

It's located on the console lid connected via USB.
The other answers I don't know. Manual no use and I've played with phone settings.
I hate software.

 

[DrewG]

I have been told that there is a lot of background noise and hard to hear.

Yes. Exactly the same problem. Seems the microphone picks up too much background noise especially at speed with ATTs. I assume this is a microphone problem not software?

 

[DenisM]

Receivers cannot hear incoming calls ; I'm using a Samsung S21 Android phone with a cable.
Did a forum search but can't find a solution .
Any answers?

Ottocast A2 Airpro wifi adapter into the USB C port to Samsung android rather than a phone cable. Crystal clear calls

 

[Tazzieman]

Ottocast A2 Airpro wifi adapter into the USB C port to Samsung android rather than a phone cable. Crystal clear calls

I bought a bluetooth dongle but I can't even get the phone to stay connected to the head unit for more than a minute. It's the head unit problem.

 

[DenisM]

Have you tried it with both Bluetooth and WiFi enabled?

 

[Tazzieman]

Have you tried it with both Bluetooth and WiFi enabled?

yes , and so has my wife with her phone - and she's an expert at these sorts of things!
So I know it's the head unit. It was a problem at the agents but I think they just wanted me to get the car in some sort of working order, until they'd got better at sorting the software updates. Anyway , a bit annoying but whatever. I'm not crying in my beer over it.

 

[Eric]

yes , and so has my wife with her phone - and she's an expert at these sorts of things!

I know the feeling, "give it here, you don't do it like that"

 

[Tazzieman]

I know the feeling, "give it here, you don't do it like that"

Yes, I share your pain

 

[bigleonski]

Yes, I share your pain

I have no idea how I managed things before I found someone who can tell me how to do things properly all the time?? I’m so happy now.

 

[Coldenbeck]

Yes. Exactly the same problem. Seems the microphone picks up too much background noise especially at speed with ATTs. I assume this is a microphone problem not software?

Yes i have the same as well. Not sure its software

 

[DrewG]

Yes i have the same as well. Not sure its software

Does anyone know whether the upcoming software patch may add a noise cancelling function?

 

[parb]

I tried it on a demo car this weekend. Bluetooth to an android phone.
Wife said it sounded great on her end when I called her.

 

[DenisM]

I tried it on a demo car this weekend. Bluetooth to an android phone.
Wife said it sounded great on her end when I called her.

Different situations. Try it at 65mph with ATTs. Those receiving the phone call liken it to hearing a noise akin to all the windows in the car being open...

 

[James]

Does anyone know whether the upcoming software patch may add a noise cancelling function?

Extremely unlikely. That requires fairly specific processing, and that would usually be hardware designed for it thatd have to be added, or else a pretty grunty general processor, which isnt in most cars, and definitely not this one.
however the car is impressively quiet for what it is - if youre having big issues you might prefer not to pair, and to use air-pods or similar with cancelling and directional mics.

 

[DenisM]

Extremely unlikely. That requires fairly specific processing, and that would usually be hardware designed for it thatd have to be added, or else a pretty grunty general processor, which isnt in most cars, and definitely not this one.
however the car is impressively quiet for what it is - if youre having big issues you might prefer not to pair, and to use air-pods or similar with cancelling and directional mics.

The phone reception while driving is actually very good in my experience. The problem is apparently with those with whom I have been conversing. They "know" I'm driving because of the ambient noise transmitted from the vehicle...as described by my daughter yesterday "Are you driving with the windows down (open).. ?" Such was the ambient "roar".
I'm wondering where the microphone is located in the vehicle.