Grenadier Servicing Price Australia

[Krabby]

May be different brand filters but the manufacturing process would be similar.

View: https://www.youtube.com/shorts/vj69bgq5HCw

There’s definitely some OSHA violations going on in that place!

 

[DenisM]

Glad you enjoyed getting under the car, I certainly didn't. While there's reasonable clearance, enough to squeeze under, the fronts/sides, and there's a bit more in the centre section, I didn't find it too too pleasant at a mental level, I was looking forward to getting out of a confined space, standing up and having the world spin for me Much prefer working under a car on a hoist/ramps/stands!

Your filter photo almost asks more questions than it does provide answers though! I've been through the thread @TheDocAUS posted regarding filters plenty of times and your filter appears to have come from Tunisia (EU market) while AUS ones apparently come from Mexico. I don't know where the filter in my car came from (never saw it) or where BMW replacements in AUS are manufactured but the Ryco I have was made in Bulgaria.

INEOS OIL FILTER PART NUMBERS AND REVIEW - B57 & B58 MOTOR

BACKGROUND This post is in two parts. Part 1 lists possible third-party suppliers of oil filters for the INEOS Grenadier B57 Diesel Motor (the oil filter is also used on the B58). Part 2 looks at some third-party oil filter available in Australia. It summarises some basic features with a view...

www.theineosforum.com

Is there a mix of filters getting delivered to AUS (both factory fitted and as replacements)? And is there a mix of crush washers being used, noting the OEM BMW filter kits come with copper ones?

FYI, my car was one of the first to be delivered to AUS, 2nd customer car in SA I believe, back in AUG last year (though had to wait until early SEP for handover while waiting on side repeater lights) so maybe there's some variation?

I'm presuming the filter was obtained by the Bris. dealer from either the Ineos Melbourne parts warehouse or direct from the one in Belgium. There are three worldwide as mentioned in the Robert Pepper /Justin Hocevar interview...the third is in the USA. The box was a genuine BMW part with the hologram label. An Ineos label almost covered the front of the box with the separate Ineos part number etc. I suspect "they" ( =BMW) source them from whichever supplier is consistent with price/quality....

 

[YIPPE]

I queried Justin about servicing as my one year is about to come up and I too was a little shocked by the price.
My concern is more so about warranty if not using one of the ineos agents. His response is below. After his response I contacted another agent and they were about $350 cheaper however no technician currently .
So now to using an Independent servicing mob, one ineos agent informed me that they have given information regarding oils,fluids and servicing schedules to independents for their customers on request. The only problem using non-ineos is the clearing of the service log in the vehicles and I'm also assuming software updates can't be done. So if you have a preferred mechanic have them contact ineos for correct information, some dealers may help more than others.

Justin's response :
"INEOS cannot enforce or control its network to maintain pricing. We can offer a recommended retail price for service, parts, labour rates & labour times. But ultimately when the customer is transacting directly with them, they’re free to set their own prices. If you feel the price quoted for a service is unreasonable, please feel free to challenge it or shop around. Typical the big city Agents have the highest cost base (families & staff) and therefore their prices are highest.
We have tried to benchmark our servicing costs against other 4x4 brands (e.g. Toyota, Nissan, Mercedes Benz). Noting a Landcruiser has 2 services per annum & has special (higher) arduous use service regime, whereas INEOS does not.
At some point INEOS may offer a service plan / service packages, fulfilled via the network. In that instance we can agree commercial terms with the Agent.
You are free to take your Grenadier to a non-authorised INEOS mechanic / service facility. Providing they are qualified, follow INEOS service schedule & use the correct parts & lubricants/fluids. Providing they don’t do anything that would compromise the mechanical integrity of the vehicle, INEOS would not have reason to deny a warranty claim. The same applies for owners, if they are suitably qualified, follow the schedule & use the right parts. Again we would have reason to deny a warranty claim. Of course in all cases, if the vehicle hasn’t been maintained correctly, or if we found unqualified & out of scope servicing had compromised the vehicle. We could withhold warranty support.
I hope this helps explain.
Best regards,
Justin

I have asked for this info to be cascaded to customers just so they are fully aware, as no follow up has occured after Bosch servicing dropped off the radar and warranty info is a little vague.
With no comms, customers only have the agents to go back to, and in the end they have to stay afloat so of course want to retain customers. Can't blame them really. And also we kind of need them if we want ineos to stick around, so we also have to support them, but within means.
I have also asked Justin follow up questions as to what is deemed as a suitably "qualified" mechanic or owner. And if a servicing model like the Bosch one will come to fruition eventually. This would provide a peace of mind to customers and have other options.

I think it may be a great idea if we can somehow have a map to pin people's rough locations of where they reside or are happy to service their car. Then possibly we could find common non-authorised ineos mechanic/service facility to specialise in the grenadier rather than having to go the big city locations or risk being a one off vehicle to some mechanics and they not be all over it. This would also help some of the guys that have to travel so far for an agent.

 

[DenisM]

This is reassuring...however as noted elsewhere, NOT using the Ineos agent risks missing out on "silent" recalls (e.g the double nutted sway bar), software updates etc. It's a PITA to put it bluntly.

 

[YIPPE]

This is reassuring...however as noted elsewhere, NOT using the Ineos agent risks missing out on "silent" recalls (e.g the double nutted sway bar), software updates etc. It's a PITA to put it bluntly.

Yes that is a bit of a pain as is warranty work, door seals, door buttons etc. perhaps a visit once a year, will also ensure software update. Whether that stuff is charged to customer or not I don't know. One would think not for recall or warranty claims of manufacture defects. Software currently falls under a defect with false errors etc. Hmmmm..... Accept the first service maybe. I mean a positive way to look at it too. 5 years (warranty period) of servicing will still have early adopters coming in below cost price of full retail currently.....
But perhaps with enough customers the like of other ineos servicing franchises may start up that can do everything including warranty works by lodging the stuff with ineos directly.... As you said... PITA

 

[NQ94]

I queried Justin about servicing as my one year is about to come up and I too was a little shocked by the price.
My concern is more so about warranty if not using one of the ineos agents. His response is below. After his response I contacted another agent and they were about $350 cheaper however no technician currently .
So now to using an Independent servicing mob, one ineos agent informed me that they have given information regarding oils,fluids and servicing schedules to independents for their customers on request. The only problem using non-ineos is the clearing of the service log in the vehicles and I'm also assuming software updates can't be done. So if you have a preferred mechanic have them contact ineos for correct information, some dealers may help more than others.

Justin's response :
"INEOS cannot enforce or control its network to maintain pricing. We can offer a recommended retail price for service, parts, labour rates & labour times. But ultimately when the customer is transacting directly with them, they’re free to set their own prices. If you feel the price quoted for a service is unreasonable, please feel free to challenge it or shop around. Typical the big city Agents have the highest cost base (families & staff) and therefore their prices are highest.
We have tried to benchmark our servicing costs against other 4x4 brands (e.g. Toyota, Nissan, Mercedes Benz). Noting a Landcruiser has 2 services per annum & has special (higher) arduous use service regime, whereas INEOS does not.
At some point INEOS may offer a service plan / service packages, fulfilled via the network. In that instance we can agree commercial terms with the Agent.
You are free to take your Grenadier to a non-authorised INEOS mechanic / service facility. Providing they are qualified, follow INEOS service schedule & use the correct parts & lubricants/fluids. Providing they don’t do anything that would compromise the mechanical integrity of the vehicle, INEOS would not have reason to deny a warranty claim. The same applies for owners, if they are suitably qualified, follow the schedule & use the right parts. Again we would have reason to deny a warranty claim. Of course in all cases, if the vehicle hasn’t been maintained correctly, or if we found unqualified & out of scope servicing had compromised the vehicle. We could withhold warranty support.
I hope this helps explain.
Best regards,
Justin

I have asked for this info to be cascaded to customers just so they are fully aware, as no follow up has occured after Bosch servicing dropped off the radar and warranty info is a little vague.
With no comms, customers only have the agents to go back to, and in the end they have to stay afloat so of course want to retain customers. Can't blame them really. And also we kind of need them if we want ineos to stick around, so we also have to support them, but within means.
I have also asked Justin follow up questions as to what is deemed as a suitably "qualified" mechanic or owner. And if a servicing model like the Bosch one will come to fruition eventually. This would provide a peace of mind to customers and have other options.

I think it may be a great idea if we can somehow have a map to pin people's rough locations of where they reside or are happy to service their car. Then possibly we could find common non-authorised ineos mechanic/service facility to specialise in the grenadier rather than having to go the big city locations or risk being a one off vehicle to some mechanics and they not be all over it. This would also help some of the guys that have to travel so far for an agent.

In Australia for the owners and not so much qualified and working mechanics doing their own servicing the phrase "if they are suitably qualified" is one to take note of and can and has been used to void warranty.

 

[Miltz]

In Australia for the owners and not so much qualified and working mechanics doing their own servicing the phrase "if they are suitably qualified" is one to take note of and can and has been used to void warranty.

Quite a grey area there! You'd expect an insured workshop with a full qualified mechanic to considered fully qualified though. And if the work appears to be sub-standard resulting in a warranty claim being denied you would have every right to claim it against the mechanic.

 

[Miltz]

Yes that is a bit of a pain as is warranty work, door seals, door buttons etc. perhaps a visit once a year, will also ensure software update. Whether that stuff is charged to customer or not I don't know. One would think not for recall or warranty claims of manufacture defects. Software currently falls under a defect with false errors etc. Hmmmm..... Accept the first service maybe. I mean a positive way to look at it too. 5 years (warranty period) of servicing will still have early adopters coming in below cost price of full retail currently.....
But perhaps with enough customers the like of other ineos servicing franchises may start up that can do everything including warranty works by lodging the stuff with ineos directly.... As you said... PITA

I guess if you're getting it serviced independently you need to have the mechanic do only what is required of the service and if there are warranty issues to be addressed have them provided a report you can take back to the agent/dealer to have addressed. Unless an independent can somehow work with Ineos to do this themselves, something that might be the only option for owners in remote areas..?

 

[Miltz]

This is reassuring...however as noted elsewhere, NOT using the Ineos agent risks missing out on "silent" recalls (e.g the double nutted sway bar), software updates etc. It's a PITA to put it bluntly.

Yeah, the silent recalls are an issue, only major recalls have to be listed on the gov website. And you'll never find out about a software update if only minor...

 

[TheDocAUS]

Yeah, the silent recalls are an issue, only major recalls have to be listed on the gov website. And you'll never find out about a software update if only minor...

Apple Carplay fix in Oz is out, got it today.

 

[Miltz]

I queried Justin about servicing as my one year is about to come up and I too was a little shocked by the price.
My concern is more so about warranty if not using one of the ineos agents. His response is below. After his response I contacted another agent and they were about $350 cheaper however no technician currently .
So now to using an Independent servicing mob, one ineos agent informed me that they have given information regarding oils,fluids and servicing schedules to independents for their customers on request. The only problem using non-ineos is the clearing of the service log in the vehicles and I'm also assuming software updates can't be done. So if you have a preferred mechanic have them contact ineos for correct information, some dealers may help more than others.

Justin's response :
"INEOS cannot enforce or control its network to maintain pricing. We can offer a recommended retail price for service, parts, labour rates & labour times. But ultimately when the customer is transacting directly with them, they’re free to set their own prices. If you feel the price quoted for a service is unreasonable, please feel free to challenge it or shop around. Typical the big city Agents have the highest cost base (families & staff) and therefore their prices are highest.
We have tried to benchmark our servicing costs against other 4x4 brands (e.g. Toyota, Nissan, Mercedes Benz). Noting a Landcruiser has 2 services per annum & has special (higher) arduous use service regime, whereas INEOS does not.
At some point INEOS may offer a service plan / service packages, fulfilled via the network. In that instance we can agree commercial terms with the Agent.
You are free to take your Grenadier to a non-authorised INEOS mechanic / service facility. Providing they are qualified, follow INEOS service schedule & use the correct parts & lubricants/fluids. Providing they don’t do anything that would compromise the mechanical integrity of the vehicle, INEOS would not have reason to deny a warranty claim. The same applies for owners, if they are suitably qualified, follow the schedule & use the right parts. Again we would have reason to deny a warranty claim. Of course in all cases, if the vehicle hasn’t been maintained correctly, or if we found unqualified & out of scope servicing had compromised the vehicle. We could withhold warranty support.
I hope this helps explain.
Best regards,
Justin

I have asked for this info to be cascaded to customers just so they are fully aware, as no follow up has occured after Bosch servicing dropped off the radar and warranty info is a little vague.
With no comms, customers only have the agents to go back to, and in the end they have to stay afloat so of course want to retain customers. Can't blame them really. And also we kind of need them if we want ineos to stick around, so we also have to support them, but within means.
I have also asked Justin follow up questions as to what is deemed as a suitably "qualified" mechanic or owner. And if a servicing model like the Bosch one will come to fruition eventually. This would provide a peace of mind to customers and have other options.

I think it may be a great idea if we can somehow have a map to pin people's rough locations of where they reside or are happy to service their car. Then possibly we could find common non-authorised ineos mechanic/service facility to specialise in the grenadier rather than having to go the big city locations or risk being a one off vehicle to some mechanics and they not be all over it. This would also help some of the guys that have to travel so far for an agent.

Hey YIPPE,

Thanks for passing this on!

Price does seem to vary a lot! Seems to be quite a few in the $850-$950 range for a first service (which is a little more expensive due to the diff oil change) but some as low as $750. The $1300 I was quoted was well above what I consider reasonable, and it only got down to $1100 when I told them not to replace the engine air filter and wipers, just inspect/clean as I'll do the replacements myself and then settled on $1020 after a bit more back and forth.

As Justin mentioned they have benchmarked servicing against other manufacturers but I guess the 2 main rivals the 70 and 300 series Landcruiser, both being 6 months 10K so half the duration and 2/3 the distance so how that works out for a Grenadier owner will depend on KMs driven. That said, from what I can gather a 70 series is capped at $425 while a 300 series is capped at $400, so $850-ish a year which I would have been more than happy to pay, but not $1300! My agent appears to have near on doubled the price of fluids (RRP from auto parts stores) and parts (from other agents/dealers) and also added an extra hour of labour too, but being the only one here we're kinda stuck with them.

One thing we're going to be stuck with at least in the short term is having the service code cleared. This was pointed out in Justin's interview with Robert Pepper, for now commercial OBD2 units can't do this but it may change, it will be up to the manufacturer of the unit to include the specific Grenadier coding into the unit to do this from what I understand.

I like your idea of a map with recommended service locations but not sure how easy that would be to do. Perhaps a post to cover this similar to what @TheDocAUS has done for oil filters etc, the first post can be edited/updated with a list with further posts providing recommendations/reviews etc. that can be added. It will need someone to semi-administer it though...

For us in Adelaide, I'm now working with Belair Road Auto, they're both a Bosch Service Centre (when the Bosch partnership was announced prior to me even completing my final order this is where I intended on taking my car) and RAA approved. They've had some experience with my car doing solar wiring and had a good look over it while it was there, and noted that it doesn't look to different to servicing a modern BMW. They're quite interested in working on Grenadiers (they work on quite a few interesting cars, ranging from vintage 4x4s to modern expedition vehicles) however when I asked them about doing the first log-book service were completely honest with me and said while they can do a service they won't log-book it as they didn't have the requirements checklist or specs (vehicle and fluids). I've since found these and provided it to them and so now will. They're also auto electricians and a premium Redarc supplier/installer for those interested in playing with their battery systems.


Cheers,

Paul

 

[TheDocAUS]

Oil and oil filter change at XHQ today. XHQ did a few other things including the firmware upgrade which was not booked. Excellent service and helped me out.

XHQ use Liquid Moly Oil and the INEOS Oil filter.

 

[trobex]

This is reassuring...however as noted elsewhere, NOT using the Ineos agent risks missing out on "silent" recalls (e.g the double nutted sway bar), software updates etc. It's a PITA to put it bluntly.

I am handling the IA / Warranty / Repair / Recall / Software issues entirely separately of the servicing. I am booked with an independent service tech for 7 days' time. I am providing them with a list of parts/oils/ etc. Once completed, I then have several issues for rectification with my agent which is going to be entirely separate, fee free. This is the ONLY way I can ensure costs for servicing are separated from time spent on IA related vehicle issues.

Sadly, I trust no person on earth with money and fair charging for ambiguous time related costs when I cannot physically watch the person perform the task.

 

[NQ94]

Quite a grey area there! You'd expect an insured workshop with a full qualified mechanic to considered fully qualified though. And if the work appears to be sub-standard resulting in a warranty claim being denied you would have every right to claim it against the mechanic.

I should try to better clarify my comment. The grey area is more so for Australian enthusiasts that are trying to save a dollar and intend on doing their own servicing and repairs or using a mechanic that is doing side gigs that are not part of their normal employment or a business. If it is a reputable trading mechanical business, under Australian consumer law, there should be absolutely no issue with warranty if the owner wishes to use a workshop other than a manufactures workshop for servicing and non-warrantable repairs. These businesses should have warranty insurance to cover mishaps caused by them.
The area that can cause issue is a non trade qualified owner carrying out the work that causes a defect that could be claimed as a warranty repair or an uninsured mechanic doing cashie side gigs on new vehicles other then their own. A dealership or repair agent can class this as unqualified repairs and at their discression and generally with the support of the manufacture reject a warranty claim.

 

[Miltz]

Oil and oil filter change at XHQ today. XHQ did a few other things including the firmware upgrade which was not booked. Excellent service and helped me out.

View attachment 7857674

XHQ use Liquid Moly Oil and the INEOS Oil filter.

Our original agent used Penrite oil as it meets all specification requirements, as does the new one, and the Petronas oil recommended in the glovebox book is next to impossible to find in AUS. Wasn't aware there was a Liqui Moly equivalent but I believe there is a Shell oil that meets specs readily available here. There may be others too, I haven't really looked into it much, I got the Penrite at $90 for 10L from Autobarn after the agent charged me $144 for 7L of the same stuff..

As far as I can tell the Ineos oil filter is the BMW one which there are plenty of 3rd party options available for (there's a whole thread on here about it!) that meet warranty standards if you can't get one. The BMW filter is reasonably priced at dealers here, also available from Toyota dealers as the diesel and petrol engines use the same filter and the Supra uses a variant of the petrol engine, price varies but expect around $50 for a filter replacement kit. Was not so reasonably priced from my agent with the filter being $80, and I got charged an additional $10 for the crush washer that is included in the filter replacement kit... Ryco does a replacement filter kit, RRP is $55 (actually more than the BMW kit!) but you can find it on sale or use discounts at auto parts stores, guaranteed better than OEM performance etc. so should be more than fine with warranty.

 

[Miltz]

Our original agent used Penrite oil as it meets all specification requirements, as does the new one, and the Petronas oil recommended in the glovebox book is next to impossible to find in AUS. Wasn't aware there was a Liqui Moly equivalent but I believe there is a Shell oil that meets specs readily available here. There may be others too, I haven't really looked into it much, I got the Penrite at $90 for 10L from Autobarn after the agent charged me $144 for 7L of the same stuff..

As far as I can tell the Ineos oil filter is the BMW one which there are plenty of 3rd party options available for (there's a whole thread on here about it!) that meet warranty standards if you can't get one. The BMW filter is reasonably priced at dealers here, also available from Toyota dealers as the diesel and petrol engines use the same filter and the Supra uses a variant of the petrol engine, price varies but expect around $50 for a filter replacement kit. Was not so reasonably priced from my agent with the filter being $80, and I got charged an additional $10 for the crush washer that is included in the filter replacement kit... Ryco does a replacement filter kit, RRP is $55 (actually more than the BMW kit!) but you can find it on sale or use discounts at auto parts stores, guaranteed better than OEM performance etc. so should be more than fine with warranty.

The Fuchs diff (gear) oil isn't too hard to find and reasonably priced. Penrite offers and equivalent which is easier to find and while RRP is similar can be found discounted more often.

So far haven't found any equivalent to the ZF gearbox fluid but most mechanics should be able to get the ZF stuff, it's a pretty common gearbox these days, it's used in everything from high end sports cars to US trucks.

Same with coolant, I believe you can get concentrate from BMW and Toyota dealers to mix with demineralised water at a fair price though. I guess for an emergency top up demineralised water would be the way to go as with any other car.

Haven't looked into the transfer case oil but it's a Tremec product and from what I can see any suitable weight off-the-shelf oil will be fine.

But don't take my word for any of this, if you don't plan on or can't have your car serviced by an Ineos agent/dealer make sure either you or your mechanic confirm the specs of any fluids used to avoid warranty issues later on if that comes about!

 

[DaveB]

I just had my Grenadier serviced at the Sunshine Coast dealer and despite them quoting me $930 it ended up costing $921.

They had the vehicle for two days and gave me a Mazda CX60 as a loan car to use.

They fixed all the issues I had raised (eventually) and also told me they did a few other things that Ineos advised for my vehicle.
I think they referred to them as campaigns.

I didn't ask what they were but it did show the importance of getting the vehicle serviced at an Ineos dealer.

I have to say that while the Mazda CX60 is no doubt a fantastic vehicle, and perfect for lots of people, I hated every minute of it.

Tiny buttons everywhere that I couldn't read the labels on without a magnifying glass,
A huge bonnet that just sloped away to nowhere.
Speed warnings, lane departure warnings, vibrating steering wheel if i got close to either centre or side lane markings.
At one stage I smoothed out a bend on a twisty road, or at least I tried to, then the steering wheel fought me and aggressively steered the car back within the lines.
The biggest issue was the slightest movement of the steering wheel caused considerable direction change of the vehicle.
Great on a race track but damned annoying on the road.

Strangely the Mazda felt significantly larger than the Grenadier when driving it but clearly isn't.

How good it was to get back into my Grenadier with fantastic vision, no nanny controls to annoy me.
A relaxed steering wheel that just yelled out "your in control Dave"

I previously owned a Mazda CX5 and a BT50 so very happy with the brand but doesn't even come close to the simple pleasure of driving a Grenadier. (for me that is)

 

[terdrocket]

I just had my Grenadier serviced at the Sunshine Coast dealer and despite them quoting me $930 it ended up costing $921.

They had the vehicle for two days and gave me a Mazda CX60 as a loan car to use.

They fixed all the issues I had raised (eventually) and also told me they did a few other things that Ineos advised for my vehicle.
I think they referred to them as campaigns.

I didn't ask what they were but it did show the importance of getting the vehicle serviced at an Ineos dealer.

I have to say that while the Mazda CX60 is no doubt a fantastic vehicle, and perfect for lots of people, I hated every minute of it.

Tiny buttons everywhere that I couldn't read the labels on without a magnifying glass,
A huge bonnet that just sloped away to nowhere.
Speed warnings, lane departure warnings, vibrating steering wheel if i got close to either centre or side lane markings.
At one stage I smoothed out a bend on a twisty road, or at least I tried to, then the steering wheel fought me and aggressively steered the car back within the lines.
The biggest issue was the slightest movement of the steering wheel caused considerable direction change of the vehicle.
Great on a race track but damned annoying on the road.

Strangely the Mazda felt significantly larger than the Grenadier when driving it but clearly isn't.

How good it was to get back into my Grenadier with fantastic vision, no nanny controls to annoy me.
A relaxed steering wheel that just yelled out "your in control Dave"

I previously owned a Mazda CX5 and a BT50 so very happy with the brand but doesn't even come close to the simple pleasure of driving a Grenadier. (for me that is)



View attachment 7857797 View attachment 7857798

"I have to say that while the Mazda CX60 is no doubt a fantastic vehicle, and perfect for lots of people, I hated every minute of it."

HAHA That right there is the truth! Completely sums up why I choose to drive a Grenadier.

 

[Stu_Barnes]

I queried Justin about servicing as my one year is about to come up and I too was a little shocked by the price.
My concern is more so about warranty if not using one of the ineos agents. His response is below. After his response I contacted another agent and they were about $350 cheaper however no technician currently .
So now to using an Independent servicing mob, one ineos agent informed me that they have given information regarding oils,fluids and servicing schedules to independents for their customers on request. The only problem using non-ineos is the clearing of the service log in the vehicles and I'm also assuming software updates can't be done. So if you have a preferred mechanic have them contact ineos for correct information, some dealers may help more than others.

Justin's response :
"INEOS cannot enforce or control its network to maintain pricing. We can offer a recommended retail price for service, parts, labour rates & labour times. But ultimately when the customer is transacting directly with them, they’re free to set their own prices. If you feel the price quoted for a service is unreasonable, please feel free to challenge it or shop around. Typical the big city Agents have the highest cost base (families & staff) and therefore their prices are highest.
We have tried to benchmark our servicing costs against other 4x4 brands (e.g. Toyota, Nissan, Mercedes Benz). Noting a Landcruiser has 2 services per annum & has special (higher) arduous use service regime, whereas INEOS does not.
At some point INEOS may offer a service plan / service packages, fulfilled via the network. In that instance we can agree commercial terms with the Agent.
You are free to take your Grenadier to a non-authorised INEOS mechanic / service facility. Providing they are qualified, follow INEOS service schedule & use the correct parts & lubricants/fluids. Providing they don’t do anything that would compromise the mechanical integrity of the vehicle, INEOS would not have reason to deny a warranty claim. The same applies for owners, if they are suitably qualified, follow the schedule & use the right parts. Again we would have reason to deny a warranty claim. Of course in all cases, if the vehicle hasn’t been maintained correctly, or if we found unqualified & out of scope servicing had compromised the vehicle. We could withhold warranty support.
I hope this helps explain.
Best regards,
Justin

I have asked for this info to be cascaded to customers just so they are fully aware, as no follow up has occured after Bosch servicing dropped off the radar and warranty info is a little vague.
With no comms, customers only have the agents to go back to, and in the end they have to stay afloat so of course want to retain customers. Can't blame them really. And also we kind of need them if we want ineos to stick around, so we also have to support them, but within means.
I have also asked Justin follow up questions as to what is deemed as a suitably "qualified" mechanic or owner. And if a servicing model like the Bosch one will come to fruition eventually. This would provide a peace of mind to customers and have other options.

I think it may be a great idea if we can somehow have a map to pin people's rough locations of where they reside or are happy to service their car. Then possibly we could find common non-authorised ineos mechanic/service facility to specialise in the grenadier rather than having to go the big city locations or risk being a one off vehicle to some mechanics and they not be all over it. This would also help some of the guys that have to travel so far for an agent.

If you have the details of any independent shops/mechanics that specialize in Grenadiers/Quatermasters then please forward these to me so they can be included in the Dealer directory as an independent service centre.

 

[NQ94]

Hey YIPPE,

Thanks for passing this on!

Price does seem to vary a lot! Seems to be quite a few in the $850-$950 range for a first service (which is a little more expensive due to the diff oil change) but some as low as $750. The $1300 I was quoted was well above what I consider reasonable, and it only got down to $1100 when I told them not to replace the engine air filter and wipers, just inspect/clean as I'll do the replacements myself and then settled on $1020 after a bit more back and forth.

As Justin mentioned they have benchmarked servicing against other manufacturers but I guess the 2 main rivals the 70 and 300 series Landcruiser, both being 6 months 10K so half the duration and 2/3 the distance so how that works out for a Grenadier owner will depend on KMs driven. That said, from what I can gather a 70 series is capped at $425 while a 300 series is capped at $400, so $850-ish a year which I would have been more than happy to pay, but not $1300! My agent appears to have near on doubled the price of fluids (RRP from auto parts stores) and parts (from other agents/dealers) and also added an extra hour of labour too, but being the only one here we're kinda stuck with them.

One thing we're going to be stuck with at least in the short term is having the service code cleared. This was pointed out in Justin's interview with Robert Pepper, for now commercial OBD2 units can't do this but it may change, it will be up to the manufacturer of the unit to include the specific Grenadier coding into the unit to do this from what I understand.

I like your idea of a map with recommended service locations but not sure how easy that would be to do. Perhaps a post to cover this similar to what @TheDocAUS has done for oil filters etc, the first post can be edited/updated with a list with further posts providing recommendations/reviews etc. that can be added. It will need someone to semi-administer it though...

For us in Adelaide, I'm now working with Belair Road Auto, they're both a Bosch Service Centre (when the Bosch partnership was announced prior to me even completing my final order this is where I intended on taking my car) and RAA approved. They've had some experience with my car doing solar wiring and had a good look over it while it was there, and noted that it doesn't look to different to servicing a modern BMW. They're quite interested in working on Grenadiers (they work on quite a few interesting cars, ranging from vintage 4x4s to modern expedition vehicles) however when I asked them about doing the first log-book service were completely honest with me and said while they can do a service they won't log-book it as they didn't have the requirements checklist or specs (vehicle and fluids). I've since found these and provided it to them and so now will. They're also auto electricians and a premium Redarc supplier/installer for those interested in playing with their battery systems.


Cheers,

Paul

The 70 series while under warranty isn't a real good vehicle for the Grenadier to benchmark service costs against. It does have two service a year but every 20k if serviced correctly it has the wheel bearings repacked with grease. This job involves removing all the brake callipers, hubs cleaning and regreasing replacing the hub seals and reassembling making this service around $1100Au and standard services around $400 every 10k km. LC300 at around $400 to $500 each 10k service and is a better comparison to the Grenadier.