Front diff failure

[Jackattack13]

This whole thing is wild! It is a bit concerning how quickly they would deny a warranty claim over 5k overdue axle oil. Seems petty, especially since the owner doesn't live anywhere near a dealership and we are now not allowed to do our own maintenance.

So what are we supposed to do if out exploring, hundreds or thousands of miles from the nearest dealer when the service indicator comes on? Park it? Or tow it to the nearest dealer to ensure we don't lose our warranty coverage? GTFOH. Ineos needs to learn how to play better with consumers and sometimes take a hit to keep the customer happy.

Being a hard ass on warranty claims will only get you a bad rep. And God help you if you have any mods and they are this strict.

 

[Leonidas]

Replacing the whole axle assembly was common with similar Carraro axles in Iveco Daily 4x4 when there was a failure even when the vehicle was out of warranty. Complete assemblies may be easier and quicker to get and change than individual parts and there is a high probability the workshops and the diff shops do not have have the specific Carraro tooling to factory install and set the differential. From experience and talking with some Iveco daily 4x4 fleet owners and operators, receiving some of the parts for Carraro axles, both tractor and light truck, can be a tediously slow process in Australia I expected Carraro parts lead times to be better in Europe.

Interesting remark about the Iveco daily 4x4
do you know if the axle beams are also similar?

 

[[ Adam ]]

This whole thing is wild! It is a bit concerning how quickly they would deny a warranty claim over 5k overdue axle oil. Seems petty, especially since the owner doesn't live anywhere near a dealership and we are now not allowed to do our own maintenance.

Had the owner performed the maintenance (per the owner's manual) and documented it with receipts, this would be a different conversation.

 

[Zimm]

Had the owner performed the maintenance (per the owner's manual) and documented it with receipts, this would be a different conversation.

Ah yes. Yogi Berra insight. If things were different, they wouldn't be the same.

 

[Jackattack13]

Had the owner performed the maintenance (per the owner's manual) and documented it with receipts, this would be a different conversation.

Of course. But lets be honest about it all, just denying someone's warranty over 5k miles is prettt extreme. I can see if he went 50k without service, sure. Clearly neglect. But 5k? Hardly neglect.

 

[NQ94]

Interesting remark about the Iveco daily 4x4
do you know if the axle beams are also similar?

Near identical just larger version used in the SCAM built Ivecos Daily 4x4s.

 

[Zimm]

Of course. But lets be honest about it all, just denying someone's warranty over 5k miles is prettt extreme. I can see if he went 50k without service, sure. Clearly neglect. But 5k? Hardly neglect.

Its a diff..... They don't fail for any reason at 13 or 17 k from the factory, ever on any model for any car ever made since the birth of Jesus. It could be made of wood, and use pig lard as a lubricant. It HAS to be a factory issue, and they know it, and they stuck him with it anyway to save precious cash. THATS the issue. It's complete bullshit and not at all representative of a company with healthy finances. There is NO neglect. NONE. ZERO. ZIP. ZILCH.

 

[255/85]

Had the owner performed the maintenance (per the owner's manual) and documented it with receipts, this would be a different conversation.

Well, I hope so. Your page from the owner's manual says as much. But does that mean "I" can perform an oil or diff/axle fluid change in the shed? Are store receipts enough or do I need to Tik Tok my oil changes now?

 

[parb]

i tend to agree. 5k late with service and that is a warranty denied claim? Seems a bit hardnosed for a new brand to me. Maybe at 10k i would think differently.
I also think the dealer shares some blame if the guy took it in at 10k for service and they didn't perform the 12k service at that time.

 

[Jackattack13]

Its a diff..... They don't fail for any reason at 13 or 17 k from the factory, ever on any model for any car ever made since the birth of Jesus. It could be made of wood, and use pig lard as a lubricant. It HAS to be a factory issue, and they know it, and they stuck him with it anyway to save precious cash. THATS the issue. It's complete bullshit and not at all representative of a company with healthy finances. There is NO neglect. NONE. ZERO. ZIP. ZILCH.

And if they are willing to deny him a differential replacement over 5k miles. Good luck if we break something while operating in adverse conditions. They will somehow loop that into neglect and misuse.

 

[INEOSTED]

i tend to agree. 5k late with service and that is a warranty denied claim? Seems a bit hardnosed for a new brand to me. Maybe at 10k i would think differently.
I also think the dealer shares some blame if the guy took it in at 10k for service and they didn't perform the 12k service at that time.

EXACTLY... It's not like I neglected it... I was trying to do TOOO much and get it in a little early! And if they would have said, 'BE SURE TO BRING IT BACK AT 12K". I would have turned my schedule inside out to do it! But I got a "Everything looks great". SO I thought good to go... It is both Ineos and the dealer that share responsibility in this.

 

[Commodore]

I ordered a Bronco on launch day in 2020. The early units were not without their issues. Ford Motor Company maintained an account on the Bronco6G forum. When an issue like this came up they would DM the owner and intervene at the dealer level to solve the problem… most of the time. There were and continue to be a few issues that they purposely ignored. The well documented 2.7L engine failure that has finally led to a recall and engine replacement for 90,000 trucks and the still unresolved hardtop cracking on about 50% of the hardtops. Ford is claiming that the cracks are cosmetic and is refusing to warranty them. This is going to be a class action for sure.

Ineos should have an account on this form and should intervene on the guys front axle. It appears to be a manufacturing issue. I would be surprised if it even costs them anything as I am sure they charge Carraro back for the warranty repair.

 

[Tenac]

I ordered a Bronco on launch day in 2020. The early units were not without their issues. Ford Motor Company maintained an account on the Bronco6G forum. When an issue like this came up they would DM the owner and intervene at the dealer level to solve the problem… most of the time. There were and continue to be a few issues that they purposely ignored. The well documented 2.7L engine failure that has finally led to a recall and engine replacement for 90,000 trucks and the still unresolved hardtop cracking on about 50% of the hardtops. Ford is claiming that the cracks are cosmetic and is refusing to warranty them. This is going to be a class action for sure.

Ineos should have an account on this form and should intervene on the guys front axle. It appears to be a manufacturing issue. I would be surprised if it even costs them anything as I am sure they charge Carraro back for the warranty repair.

You are 100% correct! The Bronco was going to be my very first off roader, but when it arrived damn thing didn't make it to 500 miles... I had so much trouble Ford bought it back no questions and I walked. Hence I ended up here years years later with the itch to learn off roading/overlanding.

 

[LWA55DAL]

Jumping in here, but there have been multiple reports of low diff oil from the factory. Going 5k over the recommended service interval on a new diff should NOT cause a complete failure. Any chance you were able to get the quantity of oil in the diff when it failed? That would be good to know and certainly help the argument that it was a manufacturing issue rather then a lack of maintenance issue. There are a lot of people out there on the road that have never changed the diff fluids and not failures.

 

[MTNDOG]

Jumping in here, but there have been multiple reports of low diff oil from the factory. Going 5k over the recommended service interval on a new diff should NOT cause a complete failure. Any chance you were able to get the quantity of oil in the diff when it failed? That would be good to know and certainly help the argument that it was a manufacturing issue rather then a lack of maintenance issue. There are a lot of people out there on the road that have never changed the diff fluids and not failures.

I think in one of the posts it is mentioned that the rear diff bolts were loose and that the diff fluid had leaked out. Bolts were tightened and diff refilled by the owner. I don't believe any additional troubleshooting was done at that time based on the post.

Post in thread 'Front diff failure' https://www.theineosforum.com/threads/front-diff-failure.12415340/post-1333307284

 

[Zimm]

I kinda wonder how many diffs have pre mature wear. If your diff fails at 17k miles, it didn’t just start to wear at 17k miles, and by not warranting it, they are telling me this is expected.

 

[Mountain4x4]

I ordered a Bronco on launch day in 2020. The early units were not without their issues. Ford Motor Company maintained an account on the Bronco6G forum. When an issue like this came up they would DM the owner and intervene at the dealer level to solve the problem… most of the time. There were and continue to be a few issues that they purposely ignored. The well documented 2.7L engine failure that has finally led to a recall and engine replacement for 90,000 trucks and the still unresolved hardtop cracking on about 50% of the hardtops. Ford is claiming that the cracks are cosmetic and is refusing to warranty them. This is going to be a class action for sure.

Ineos should have an account on this form and should intervene on the guys front axle. It appears to be a manufacturing issue. I would be surprised if it even costs them anything as I am sure they charge Carraro back for the warranty repair.

Can you imagine the good will that would bring? The brand loyalty? Epic. I have marketed that for years. Ram is attempting it in a forum right now but every response is a "Ram Cares" bs pre-constructed response and it looks a bit silly. Do it for real...and wow. For the price of one employee you have a GOLD mine of customer loyalty, set the record straight on certain things, have endless free( price of one employee) product research.....talk about an amazing opportunity I know of no other car maker to really pull it off. Or, even try in earnest so far for that matter.

 

[Zimm]

There’s a hierarchy for decisions that cost companies money, and the simple answer may be, it doesn’t exist here. There’s no one to ignore you. This is a complicated consumer good and not a bulk chemical sale. Just as E’mor’lon thought he was going to build cars without people, I don’t think the Sir Jim had a clue as to how expensive “after the sale” operations are for a car company, and they don’t seem prepared to dump another 1/2 billion into it. They figured the cars got tossed on the train like a tanker of polyvinylchloride, and disappeared forever. As a result you get ridiculous claim denials by someone that isn’t a car guy, is inundated, and wants to keep his job, and no pr department to fix the fuckup. No one’s is answering the door, because there isn’t anyone at home… that’s my opinion, and I can certify I also have an asshole.