With the Belstaff we should have received a "patch application instruction". The e-mail I got on July 4th said clearly:
"
Your Trialmaster jacket comes with a limited-edition Grenadier patch and fitting instructions"
My surprise was that the instruction was: "Due to the technical nature of the waxed cotton fabric, we recommend using a good tailoring service to attach the patch to you jacket".
View attachment 7820502
As there are no tailors anymore in the UK or Belgium, and I have no intention to go to Albania* I did send an e-mail to the "
customerservice@belstaff.com", e-mail address mentioned on that same instruction cardboard:
- 07/07: my e-mail "Could you please provide me the “application instructions” of the patch?"
- 07/07: their response "We have received your query and we will aim to get back to you within 24 hours"
- 07/07: their response "I've passed on the details of your request to our Aftersales specialist ... I should have a response within the next 10 working days"
- 07/19: their response after 12 days: "Belstaff have asked the brand team to reach out to the INEOS product team and have asked that they then reach out to the customers. Once this information has been filtered through, you will be contacted immediately"
My conclusions:
- not sure I will get an answer soon
- Ineos is now also starting a tailor service!
Wondering who will become the CEO
*the jackets are made in Albania
[EDITED: I have already been to Albania some 6 years ago, I loved the trip, and there are some nice places to drive with a Grenadier]
If they deliver, I will sell it with 13.000€ profit
That’s the increase to my paid price
I bet they did .
