So, yesterday I was at my dealer/importer Hedin in Lokeren, Belgium. This is the main Mercedes retailer in Belgium! The guy responsible for Ineos was very friendly and stopped some administrative work to show me the car, he took his time (I had no appointment).
I should have known better, I should have seen it on the picture they send by e-mail, but I concentrated on the text: “a production model”, but it is still a prototype! Came out of the production line though, but it is a production line prototype, with number PT02-032. So, I didn’t take pictures of details, wouldn’t have added value here on this forum.
What did I learn:
- The delays are indeed due to a software that wasn’t finalized yet.
- The production is going on; my car is still scheduled to be built in January (I don’t believe it; I think it will be February).
- On this prototype in the showroom there are small problems that were solved in the final models, for instance a rubber problem on the front doors that obliges you to slam the door quite hard to get it closed.
- Hedin Lokeren hopes to get it’s first showroom models before half February, and also the first customer cars. I will not be the first.
- It could be that some removable accessories will be delivered after delivering the car to the customer. They will not be mounted at the factory.
- The choice for Hedin as global importer and retailer in some smaller countries (Scandinavia, The Netherlands, Belgium, Luxembourg, Switzerland) is not related to some local laws but a decision of Ineos after negotiating with Hedin.
- The car will soon be “authorized” by the Belgian authorities.
- Hedin is also in touch with some Insurance Companies and tries to show them what kind of drivers are buying the car to get a lower insurance fee.
- I asked him if sales are going well in Belgium, and he said he was quite happy with the results, taking into account that he couldn’t offer test drives yet!
- And he was not so happy that the communication of Ineos doesn’t take into account the specific situation of customers of global importers/retailers like Hedin, for instance the “refund of the 2500€ deposits”!
For me, the choice of Hedin was from the beginning on a disillusion. They are not 4X4 specialists, although they sell G-Wagons. Although the Ineos guy there (a Hedin employee) is very friendly, he has no real 4X4 soul. And he could not answer some of my very simple technical questions. But again, he took his time, and was friendly.