Owl Outdoors - Let's Talk Grenadier Parts!

[Dokatd]

So I sent Owl an email I believe on Saturday regarding an upgraded version of a part and asked how I could get my hands on it. I got an immediate automated email back recording the request. Rather than getting an email back yesterday or today I got a friendly call just a few minutes ago letting me know they would ship the updated part today. That’s exceptional customer service.

I’m sure they get busy here and there, and certainly balls can get dropped, but give them a call if you’re having trouble reaching them through email etc. They seem to be a great group of people.

Not sure about international orders, I would expect those may take a bit more time to process in many cases.

 

[Borg54 (Owl Outdoor)]

Hey Borg54, Perhaps I could get you to have a look into the whereabouts of my order #2036 that I paid for on September 29. I’n having trouble getting a response from your company to emails and have heard nothing about whether or not my order has been shipped/delayed/lost. Any information would be greatly appreciated. Thanks, Matt (Adelaide, South Australia).

Some good news, we’ve just received the parts back from anodizing, and your order should be shipping within the next day or two.

We sincerely apologize for the delay. Our initial run of these products sold out much faster than we anticipated. As this is a new product for the INEOS Grenadier, it has been challenging to predict demand and ensure we have the right quantity and color options in stock. Rest assured, we're working hard to catch up and have recently invested in a forth CNC mill to speed up production.

Regarding your email inquiry, it looks like it came in over the weekend. Our customer service team isn’t in the office on weekends, but they were catching up on Monday and were preparing to respond as soon as possible.

We greatly appreciate your patience and understanding as we work to fulfill your order.

 

[MattG]

So I sent Owl an email I believe on Saturday regarding an upgraded version of a part and asked how I could get my hands on it. I got an immediate automated email back recording the request. Rather than getting an email back yesterday or today I got a friendly call just a few minutes ago letting me know they would ship the updated part today. That’s exceptional customer service.

I’m sure they get busy here and there, and certainly balls can get dropped, but give them a call if you’re having trouble reaching them through email etc. They seem to be a great group of people.

Not sure about international orders, I would expect those may take a bit more time to process in many cases.

Finally received an email response from Owl Vans overnight here in Australia. Huge demand for their products has put them way behind on order fulfillment. They do seem like genuinely good people with great products. They pledged to do better with regards to responding to emails from customers. Hopefully everyone gets their orders soon.

 

[Dual Grenny Guy]

Owl I hope you are continuing to read this thread. I love your products and customer service and it’s great you are trying to make things right for anyone with issues. I have purchased many things from your company to customize my first Grenadier and I have mainly dealt with Reece. He has done such a well job that I have told him and will hold true to this once my 1st Grenny is completed (should be soon, but I am always adding more), I plan on shipping my 2nd one to your Denver location (closest to me) and have y’all do a complete “Owl make over” (your front grill, side steps, front lights, hidden light bar, roof lights-side/rear, inside rail system with ALL the accessories-my favorite item I have ever bought for my 1st Grenny is the bullet point cell charger that opens automatically for your phone-it’s just so cool and convenient, etc…yep like I said the complete “Owl work up”!!). Keep up the great work and new products that y’all keep coming up with!!!

 

[RyanT]

there were several storage system in that shipment, Update: I called Owl moments ago to get an update on the drawers, they read my post on Sunday and I was in a queue for a call to explain and apologize for the delay, they agree, not cool. They promised a commitment for timely and accurate information and that if I wanted I can obtain a full refund. We talked about options, including cancelling the order with Owl and making an order directly with the US distributor. Owl asked me to give them another chance to make this right and I agreed. They will be providing me with an update on the drawers in a few days. In the mean time the Rosen visors are in and the Owl slider side steps are back from powder coating. Rosen visor will be sent out today. Owl gave me a break on the price of the slider side steps and free shipping, will be shipped today. Thanks Owl, efforts to correct first world problems is always appreciated. I'm really glad I called and talked with Owl.

Hey @202Overland, just thought it worth weighing in on th Buzz side of things. OK4WD are our US distributer and OWL are a partner of theirs. One of our containers was stuck in port for a couple of weeks due to some strikes so this further delayed our product getting to the likes of Owl and other customers. There were several storage systems in that shipment, hopefully one for them is yours. We are ramping up the frequency of shipping to the US and the intention between us and OK4WD is to ensure that there is a decent amount of stock in the US.

 

[ADVAW8S]

Hey @202Overland, just thought it worth weighing in on th Buzz side of things. OK4WD are our US distributer and OWL are a partner of theirs. One of our containers was stuck in port for a couple of weeks due to some strikes so this further delayed our product getting to the likes of Owl and other customers. There were several storage systems in that shipment, hopefully one for them is yours. We are ramping up the frequency of shipping to the US and the intention between us and OK4WD is to ensure that there is a decent amount of stock in the US.

Hey @RyanT will OK4WD carry your big brake kit?

 

[Dual Grenny Guy]

Hey @202Overland, just thought it worth weighing in on th Buzz side of things. OK4WD are our US distributer and OWL are a partner of theirs. One of our containers was stuck in port for a couple of weeks due to some strikes so this further delayed our product getting to the likes of Owl and other customers. There were several storage systems in that shipment, hopefully one for them is yours. We are ramping up the frequency of shipping to the US and the intention between us and OK4WD is to ensure that there is a decent amount of stock in the US.

What’s up my man? Glad to see/read one of my other favorite vendors on here!! This is your email partner from Louisiana (we discussed getting your rear cargo storage complete kit powder coated). Can’t wait to get that kit installed. Will be checking out your new Brake kit after your storage kit is installed. Keep up the great work and new products.

 

[parb]

To all vendors and especially @Borg54 (Owl Outdoor) and @RyanT . I love the transparency and engagement you create when you engage with us on this thread. Certainly increases my propensity towards choosing you as my vendor of choice.

I really, really appreciate it.

 

[202Overland]

Thanks Ryan T from BUZZ. Appreciate it. Look forward to the install of the drawers.

 

[Sekurt]

Really great to hear you like them as much as we do. Post pics in the forum so folks can see the finished installation!

Seeing this “updated” version without that wretched notch on the hinge side. How do I get replacement without the way oversized notch? Only thing I dislike about them is that notch that the sun is always poking thru. It’s been the only reason I haven’t said to others “buy them”.

 

[HereinDaRockies]

Ordered Owl rock sliders. So far communication has been stellar.

Will report back once Owl completes installation of the sliders.

 

[Borg54 (Owl Outdoor)]

Seeing this “updated” version without that wretched notch on the hinge side. How do I get replacement without the way oversized notch? Only thing I dislike about them is that notch that the sun is always poking thru. It’s been the only reason I haven’t said to others “buy them”.

We only sell the Rosen visors made specifically for Grenadiers. If you purchased “universal” visors it would have been from someone else. You would need to process a return with them and then order the Grenadier visors from us

 

[202Overland]

Good Morning . I just received the Owl rock sliders and Rosen visors that I ordered on Monday. Thank you Owl. Small issue, do the rock sliders come with hardware for the install?

 

[LeonD]

In the video that John posted with the rock sliders, he says "all new hardware."

 

[bradshow]

I’m in the US and only want Rosen visor on the driver side (left). Anyone in the UK only want to buy the driver side (right) if I buy a set?

 

[bradshow]

Owl Vans have been very responsive to my emails as has @Borg54 (Owl Vans) to any of my queries on the forum. Today I fitted the Owl accessory rail and really like the product. I have also ordered the Rosen visor upgrade from Owl and that will be delivered in the next few days as has now cleared U.K. customs. Also awaiting the ARB compressor under seat mount from Owl that I ordered a few days back.

Are you installing Rosen on both sides? I’m looking to only install on US driver side (left).

 

[Karearea]

I’m in the US and only want Rosen visor on the driver side (left). Anyone in the UK only want to buy the driver side (right) if I buy a set?

Would you sell to kiwi?

 

[Logsplitter]

Are you installing Rosen on both sides? I’m looking to only install on US driver side (left).

Yes installing both sides.

 

[bradshow]

Would you sell to kiwi?

Yeah but it’ll probably be $50 to ship so might not be worth it.

 

[Bobby Mac]

Bobby, when did you email? Support is usually very responsive. We aren’t open on the weekends. There is also a chance it was caught in spam. We will look

Any news yet? I was hoping to get some goodies before Christmas but have still not heard anything more.