Could it be that your email has ended up in their spam folder for whatever reason? I've also had this happen with other companies. And I wondered why they didn't reply.
How are getting the items shipped to the UK @Logsplitter ? I was under the impression that it was a USA only shop!
Agreed, people and companies do make mistakes, and that is okay. I always appreciate a company who will tell me that they do not know, but, that they will find the answer or solution and timely communicate the answer or solution. Unfortunately for me, several e-mails, several call (two without any call back though they said that they would call me back) with answers that fell short. I still have no idea when or if the product will be shipped. Follow up and communication is critical. Zimm, glad you had a positive experience.
I have communicated with Ryan @ Buzz on several occasions and he advised that OK4WD is their US distributor, but that OK4WD also has their own network they sell to, so maybe Owl is one of them. I have only purchased Buzz items from OK4WD and Owl only their self made products. But maybe that’s changed as it’s been a minute since I bought from either lately. I read on here of issues on communication/wait times/customer service for Owl, but guess I was lucky as had none of those issues and ordered 3 times with them so far. Haven’t stated customizing my 2nd Grenny yet, but when I do, both these companies are on my list to buy from again. Good to all who purchase anything from either Owl, Buzz or OK4WD, all good products and good people.
Unfortunately due to the variety of purchase options for the same product, Shopify does not allow us to track inventory. For example, if we have the same product with a shipping option or local pickup, or installation, Shopify counts that as three different products even if the SKUs are the same. Therefore we could be sold out of “Install” but have stock of “local pickup”. The stock needs to be able to be used for all purchase options. We have yet to find a way to do this
I’m sorry we don’t have that
We subsidize the shipping. What you’re paying is less than what we pay. What did you order?
Bobby, when did you email? Support is usually very responsive. We aren’t open on the weekends. There is also a chance it was caught in spam. We will look
I understand you frustration. When we sell third party products we are reliant on the manufacturer and the dates they give us. We ordered two sets of stock almost five months ago.
Not mine it seems. I bought the hood and rear door release / handles so the padded envelope they arrived in was maybe 12 ounces.
owloutdoor.com
I don’t have an issue with someone complaining, but you DID have the option of not hitting the pay button if you were hit in agreement with the shipping costs. You knew the small items you were getting and the shipping cost laid out on the invoice before you paid.
It was more an observation than a complaint, and the good fellow from Owl asked and mentioned subsidizing shipping. Clearly I opted to purchase the products because they are among the finest anywhere.I don’t have an issue with someone complaining, but you DID have the option of not hitting the pay button if you were hit in agreement with the shipping costs. You knew the small items you were getting and the shipping cost laid out on the invoice before you paid.
Btw, I also don’t disagree that the shipping was high, but all I’m saying is why complain when you knew and still paid.
Heck, not with Owl, but another vendor I was ordering just some decals for a second order as forgot to get them the fist time and they charged $15 for a piece small 4” piece or printed paper which is ridiculous. But I knew and paid it because like you I wanted it. Yet I knew and still did it, so to me that’s my own decision/fault. Plus there are other costs tied into shipping (their employees packing it up, labeling it, getting it to USPS/Fedex/UPS (not all get pick ups at their location some drop off so gas/drive time/etc), so sometimes it’s not all just what we see. Anyway, just my opinion. Not bashing on you I promise. Heck you’re a Grenny owner & a lifetime supporter, two of my fav peeps after all!!
I’d be happy with any kind of shipping TBH. I’m still waiting to hear about my order (#2036) for two items that were listed as “in stock”, that I placed and paid for on September 29. I’ve had no response to an email to your company asking for an update. Can someone at Owl Vans please give me an update? Thanks. Matt
