Let’s say that your Grenadier just dies-won’t start or comes to a halt- who do you call?

[MileHigh]

During business hours I’d call the dealer and try to work the problem. Outside of that I would assume we are all still under warranty, but what is the towing radius? If outside the radius, what happens? Have AAA, so I think I can move it 100 miles a day with a tow.

In the US, if the IG isn’t drivable during offraoding- a few scenarios:

-Some level of mapped road - I don’t know the heirarchy- but it seems that most ‘trials’ are even fire service roads?
-Mapped 4x4 trail. I assume that you are on your own here. Hopefully you went with people who will be able to assist. But let’s say that you are on your own.
-Unmapped, Big foot territory or open desert.

It seems the first would for a lot of roads that are just dirt roads, a tow-truck/flatbed normal service vehicle should come. I’m thinking something like Rapart Range Road here in CO.
When does a tow, become a recovery, become a rescue?
For more than that a ‘recovery service”??? I’m guessing it would be better to figure that out and contact before something happened.

Do people plan that far out, or is that my OCD coming through?
Or maybe I should start finding friends with CH53s…

 

[Andrew Kilby]

If you are in Australia don't call the dealer if you are in northwest Western Australia. The nearest dealer is 3500klm away.

 

[Dual Grenny Guy]

Ghostbusters?!

 

[MileHigh]

So the plan(s)? I’d really rather implement a plan than invent a plan, especially at what would be an stressful time.

Somewhat related, why when we have almost limitless memory on the smallest computer chips, and interfaces and computers all over these cars, why do we still need to plug some thing in and read codes to find out the problem with the car? It seems like there should be an app for that, but then I guess we’d have to start talking about the lack of public manual for the vehicle.

 

[BD1]

USA: Grenadier Roadside Assistance: 866-882-6411

 

[Dual Grenny Guy]

USA: Grenadier Roadside Assistance: 866-882-6411

I have two of these and no one told me about this availability/service during the buying process TWICE!! I am sure there are limits on distance they will go or what they can do, but still all US owners should have this info. Thank you, just saved in my iPhone. Hopefully I never need to utilize.

 

[parb]

So I try to figure out if I'm on an trail how I'll get out. Got a Garmin inreach for that purpose.
Usually have someone I can call if needed. But I prefer to go with someone so we have redundancy in case of emergency.

For asphalt triple A platinum. Up to 200 miles towing.

 

[Stu_Barnes]

During business hours I’d call the dealer and try to work the problem. Outside of that I would assume we are all still under warranty, but what is the towing radius? If outside the radius, what happens? Have AAA, so I think I can move it 100 miles a day with a tow.

In the US, if the IG isn’t drivable during offraoding- a few scenarios:

-Some level of mapped road - I don’t know the heirarchy- but it seems that most ‘trials’ are even fire service roads?
-Mapped 4x4 trail. I assume that you are on your own here. Hopefully you went with people who will be able to assist. But let’s say that you are on your own.
-Unmapped, Big foot territory or open desert.

It seems the first would for a lot of roads that are just dirt roads, a tow-truck/flatbed normal service vehicle should come. I’m thinking something like Rapart Range Road here in CO.
When does a tow, become a recovery, become a rescue?
For more than that a ‘recovery service”??? I’m guessing it would be better to figure that out and contact before something happened.

Do people plan that far out, or is that my OCD coming through?
Or maybe I should start finding friends with CH53s…

“ official – we’ve partnered with industry leader, Agero, to launch INEOS Grenadier Roadside Assistance in the USA and Canada.

Agero is a family business with over 50 years’ experience, and is proud to now support Grenadier owners like yourself across North America.

You can call 24 hours a day, 365 days a year, and we’ll help you get back on the road. Roadside assistance is free-of-charge during the warranty period of your Grenadier ownership, and includes:
Towing to the nearest authorized service center up to 100 miles
Jump starts
Flat tires
Fuel delivery (up to two gallons)
The number to save in your list of contacts for roadside assistance is 866-882-6411.

You can also call if you have any questions about covered services, including towing for warranty-related incidents.

Your coverage starts now, with additional functionality coming soon, such as the ability to request assistance using a web link.

We hope this comes as exciting news, and brings you added peace of mind. If you have any questions, don’t hesitate to get in touch.” *

You bought 2 from the same dealer? I’d be asking why they didn’t inform you of the tow assistance…….

If you’re off-road then I’d post in the sos thread and see if a member here can lend a hand.

The S.O.S. thread

Please only post here if you're absolutely stuck and without local assistance.

www.theineosforum.com

* this is North America only and I was told that it covers non NA vehicles that are visiting as well.

 

[Dual Grenny Guy]

“ official – we’ve partnered with industry leader, Agero, to launch INEOS Grenadier Roadside Assistance in the USA and Canada.

Agero is a family business with over 50 years’ experience, and is proud to now support Grenadier owners like yourself across North America.

You can call 24 hours a day, 365 days a year, and we’ll help you get back on the road. Roadside assistance is free-of-charge during the warranty period of your Grenadier ownership, and includes:
Towing to the nearest authorized service center up to 100 miles
Jump starts
Flat tires
Fuel delivery (up to two gallons)
The number to save in your list of contacts for roadside assistance is 866-882-6411.

You can also call if you have any questions about covered services, including towing for warranty-related incidents.

Your coverage starts now, with additional functionality coming soon, such as the ability to request assistance using a web link.

We hope this comes as exciting news, and brings you added peace of mind. If you have any questions, don’t hesitate to get in touch.” *

You bought 2 from the same dealer? I’d be asking why they didn’t inform you of the tow assistance…….

If you’re off-road then I’d post in the sos thread and see if a member here can lend a hand.

The S.O.S. thread

Please only post here if you're absolutely stuck and without local assistance.

www.theineosforum.com

* this is North America only and I was told that it covers non NA vehicles that are visiting as well.

Yes same dealership & same salesman. Trust me, I will be texting my sale guy Monday. Besides this little “hiccup” my buying experience with them both have been excellent. I’ve already saved your roadside asst number in my phone. Fingers crossed it is never called.

 

[parb]

The 100 mile limit is the challenge with the Ineos tow side assistance.
It's just not enough service centers outside LA and Houston for the 100 mile to be enough to get me to a service center. I think they should have given 200 miles, or 100 miles plus once a year 200 mile tow to a service center.

 

[ColoradoMike]

Number programmed into my phone. Thanks for the tip!

 

[Ovrland Bill]

If I recall correctly, Spot, and now Apple, have a category on their satellite “SOS” message menu to request help for automotive problems. I wonder what their response would be for a vehicle disabled off of paved roads? Perhaps left to the discretion of the tow-truck driver?

 

[MileHigh]

The 100 mile limit is the challenge with the Ineos tow side assistance.
It's just not enough service centers outside LA and Houston for the 100 mile to be enough to get me to a service center. I think they should have given 200 miles, or 100 miles plus once a year 200 mile tow to a service center.

I can see it both ways. At least you can call and hopefully get it off the road and contact the dealer to see if a longer-haul option is available. I'd think the ones out here in the west have to had faced this issue.

Number programmed into my phone. Thanks for the tip!

Just did it and sent the contact to my family if they are driving the IG.

Thanks STU, that was really useful.

So next time I talk to the Red Noland guys I'll try to get an answer on the 'rough roads' issue. Maybe more of a western thing.

For true off road recoverries, I assume that may be more of a regional or even local type thing? I just want to have a plan for a Sunday afternoon, trailing into the dark and its getting cold- and not wanting to depend on the kindess of strangers.

 

[Bluesurf]

I have the regular plan with AAA. As member parb said they have a 200 mile plan.
Fyi:

AAA offers three membership levels, each with different benefits and costs:

• Classic: $64.99 per year, with 5 miles of towing
• Plus: $99.99 per year, with 100 miles of towing
• Premier: $124.99 per year, with 200 miles of towing
  
  

All AAA memberships include:

• 24/7 emergency roadside assistance
• DMV/MVD services
• Trip planning by travel experts
• Discounts at over 80,000 hotels, restaurants, and movie theaters
  
  

You can save $10 on your membership and over 50% off additional members when you sign up for automatic renewal. You can also add family members to your plan at a discounted rate.

 

[Stu_Barnes]

The 100 mile limit is the challenge with the Ineos tow side assistance.
It's just not enough service centers outside LA and Houston for the 100 mile to be enough to get me to a service center. I think they should have given 200 miles, or 100 miles plus once a year 200 mile tow to a service center.

I know it’s a bit short. I’m going to do a relay thing if I need it. 200 with AAA the. Get them to offload and load up with the INEOS one for the final leg.

That assumes that I’m within that 300 mile range. Not the best but at least it’s a shoddy plan if I ever need it.