UAE Bad service

[SAEED]

when i bought the fieldmaster in November 2023 i was so happy, because i book this car for 2 years, sadly i did not enjoy the car , in march i took the car for service 1500 km with some issues, 1- black strip make white marks,2-driver door not aligned from factory,3-turning very fast in desert it kill the power of the engine until you make the car strength then the power start. plus software error messages come and go.
the dealer in Dubai he polish the black stripe, damage the alignment of driver door, software reset others nothing.
so i take the car to drive it may be the dealer will be more experience later on. sadly i take my car in September to the dealer for. 1- black strep make white marks ,2-diffrental noise,3-diver window make crack noise in opining 4- passenger window very slow in oping and closing, 5-sterring pump make loud sound, plus the driver door not aligned .the dealer done nothing, for him everything is ok.
i have contact customer service in INEOS and until today they done nothing only kept silence and the don't replay to my email or update me. and the car with the dealer since September 10th until today.
i have driven so many 4*4 but this one in the worst in car problems and service or response from from factory.
its so sad i wait all this time to enjoy the car and end up like this.

 

[Cheshire cat]

when i bought the fieldmaster in November 2023 i was so happy, because i book this car for 2 years, sadly i did not enjoy the car , in march i took the car for service 1500 km with some issues, 1- black strip make white marks,2-driver door not aligned from factory,3-turning very fast in desert it kill the power of the engine until you make the car strength then the power start. plus software error messages come and go.
the dealer in Dubai he polish the black stripe, damage the alignment of driver door, software reset others nothing.
so i take the car to drive it may be the dealer will be more experience later on. sadly i take my car in September to the dealer for. 1- black strep make white marks ,2-diffrental noise,3-diver window make crack noise in opining 4- passenger window very slow in oping and closing, 5-sterring pump make loud sound, plus the driver door not aligned .the dealer done nothing, for him everything is ok.
i have contact customer service in INEOS and until today they done nothing only kept silence and the don't replay to my email or update me. and the car with the dealer since September 10th until today.
i have driven so many 4*4 but this one in the worst in car problems and service or response from from factory.
its so sad i wait all this time to enjoy the car and end up like this.

Hi Saeed
Sorry to read of your problems. Unfortunately, you are not alone if things go wrong. This is definitely something that Ineos needs to work on.

 

[Jeremy996]

Time to resort to the legal system, as the dealer really should have your back.

I feel for you, but this is not an SOS matter, so your thread has been moved to a suitable forum.

 

[IslandFalconer]

Saeed

I wish I could say it gets better, but it does not. Ineos has terrible, almost no Customer Service. The dealerships have no support from the factory. The problems are brushed off or ignored all together. It’s tough to own something this nice but not be able to have it function properly. What’s worse is to not be informed of how or when any fix might be coming. I’m in the same situation as you. My truck is at the dealer and I don’t expect to see it for a long time.

 

[SAEED]

Hello everyone.

I have an update to my INEOS Grenadier and it is still at the dealer workshop. The car spent 50 days there, not fixed and both the dealer and the INEOS factory can’t resolve the issues. 50 days of waste of time, money and effort for the car.

I owned so many cars, Americans, Japanese and German cars, yet this is the worst experience in my life and I regret that I believe their advertisement as (Built on Purpose).

The car has so many problems and INEOS can’t keep up. It is intended to compete with other durable and reliable off-road vehicles (Ford, Toyota Land Rover, etc) but it failed.

I’m not sure if I still have hope for INEOS and the dealer to do something about this humiliating situation but only time will tell.

Thank you for understanding.

 

[SAEED]

Hello everyone,

I have another update: I have finally received the car! It was good to finally drive it after such a long wait.
Thank you to Grenadier and the local dealer in Dubai for their support.

And most importantly thank you to everyone in the forum for their support!
Wish me luck!

 

[Deleted member 9052558]

@SAEED , I have to ask as your last two posts on this thread are complete opposite of each other. So what changed? Are all your issues now resolved?

 

[lightning]

Well it certainly sounds like it from that last post.
l hope he's happy with the vehicle now..