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Any customer deliveries as of Mar 1, 2023 ?

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There is a customer vehicle at the dealer I am collecting it from, however they can't register it with the DVLA due some sort of IT glitch. My vehicle will be one the nest three I am assured. Sadly I feel the excitement is now evaporating.
 

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I spoke to my dealer today and he is fairly confident that I will get my Grenadier in March, when in March he won't speculate! (They have no customer vehicles at the moment).
He has told me that Ineos have to register the vehicle, so it will get a "23" plate and I will have to put my private plate on myself, later. They, the dealer, are not involved in the registration process; apparently it has to be done on paper as there is not a computerised system yet, (and the numbers registered have to be carefully controlled).
He has no idea about the presence or absence of user or workshop manuals.
He says they are getting mixed messages from Ineos and there is still a software fix outstanding, so the next thing that should happen is I get a phone call to get the money together as the Grenadier is on the premises. They will need to PDI it and fit the steps and they'll need cleared money before they release it.
 

beg

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Are you uk Jeremy ?
 

DCPU

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I spoke to my dealer today and he is fairly confident that I will get my Grenadier in March, when in March he won't speculate! (They have no customer vehicles at the moment).
Which dealer is this?

He has told me that Ineos have to register the vehicle, so it will get a "23" plate and I will have to put my private plate on myself, later.
That's a pain in the backside, an extra set of plates and more admin for nothing.

They, the dealer, are not involved in the registration process; apparently it has to be done on paper as there is not a computerised system yet, (and the numbers registered have to be carefully controlled).
Bizarre, Ineos have little or no experience of doing this, don't appear to be registered for online dealing and don't want to let the agents, for whom this is a bread and butter activity, handle it?

My agent was all primed to register mine with a private plate, so this must be a late change in the workings or never briefed out fully.

Don't understand why "numbers registered have to be carefully controlled", but surely Ineos manage that by not shipping vehicles they don't want registering?

He has no idea about the presence or absence of user or workshop manuals.
I'm gobsmacked if that is true, it must have been discussed at any one of the numerous online team talks or indeed the retail training conferences.
He says they are getting mixed messages from Ineos and there is still a software fix outstanding, so the next thing that should happen is I get a phone call to get the money together as the Grenadier is on the premises. They will need to PDI it and fit the steps and they'll need cleared money before they release it.
They'll need cleared money before the paperwork to register it happens, and if that's all done with paper then what does that add to the delays? DVLA state "It can take up to 6 weeks for your registration certificate (V5C) to arrive" if you follow the paper route. It's instant if you do it online, as you have confirmation and the paperwork just follows you on.

Ineos seem to know how to suck the joy out of the whole experience. 😔
 
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Krabby

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I spoke to my dealer today and he is fairly confident that I will get my Grenadier in March, when in March he won't speculate! (They have no customer vehicles at the moment).
He has told me that Ineos have to register the vehicle, so it will get a "23" plate and I will have to put my private plate on myself, later. They, the dealer, are not involved in the registration process; apparently it has to be done on paper as there is not a computerised system yet, (and the numbers registered have to be carefully controlled).
He has no idea about the presence or absence of user or workshop manuals.
He says they are getting mixed messages from Ineos and there is still a software fix outstanding, so the next thing that should happen is I get a phone call to get the money together as the Grenadier is on the premises. They will need to PDI it and fit the steps and they'll need cleared money before they release it.
If the truck is registered by the dealer and then you get the truck and have to add your own plates, does that (on paper) make you the “2nd” owner?
 

Jeremy996

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If the truck is registered by the dealer and then you get the truck and have to add your own plates, does that (on paper) make you the “2nd” owner?
No, thankfully, as that would reduce its value even quicker. Conventionally, the dealer would do the registration paperwork and file it online electronically; it looks like Ineos are doing that bit themselves without a process for personalised plates and they are having to do it on paper. It will probably make the actual collection days a bit hard to predict.
 

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No, thankfully, as that would reduce its value even quicker. Conventionally, the dealer would do the registration paperwork and file it online electronically; it looks like Ineos are doing that bit themselves without a process for personalised plates and they are having to do it on paper. It will probably make the actual collection days a bit hard to predict.
That’s good. I was worried that it would be considered a “used” car which would not only reduce value, it could affect financing and insurance.
 

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Which dealer is this?


That's a pain in the backside, an extra set of plates and more admin for nothing.


Bizarre, Ineos have little or no experience of doing this, don't appear to be registered for online dealing and don't want to let the agents, for whom this is a bread and butter activity, handle it?

My agent was all primed to register mine with a private plate, so this must be a late change in the workings or never briefed out fully.

Don't understand why "numbers registered have to be carefully controlled", but surely Ineos manage that by not shipping vehicles they don't want registering?


I'm gobsmacked if that is true, it must have been discussed at any one of the numerous online team talks or indeed the retail training conferences.

They'll need cleared money before the paperwork to register it happens, and if that's all done with paper then what does that add to the delays? DVLA state "It can take up to 6 weeks for your registration certificate (V5C) to arrive" if you follow the paper route. It's instant if you do it online, as you have confirmation and the paperwork just follows you on.

Ineos seem to know how to suck the joy out of the whole experience. 😔
Chandlers of Belton, Lincolnshire. They are Ssangyong dealers, so not entirely unaware of the processes.
They have offered me the extra plates gratis, as they can see the issue.

Ineos are in a bind as they have to sell more N1s than M1s or they get caught, (badly), for CO2 penalties and the "dealers" are actually agents, so I can see grounds for Ineos to play it carefully. Having said all that, it does seem too much like an assault course to the end.
 

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If the truck is registered by the dealer and then you get the truck and have to add your own plates, does that (on paper) make you the “2nd” owner?
A UK quirk, the vehicle registration document is not the vehicle owner. It is the registered " keeper". That is the one responsible for maintaining the documents and road fund tax. Providing the registered keeper remains the same you can change address or to private plates whilst retaining single registration name.
 
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There is a customer vehicle at the dealer I am collecting it from, however they can't register it with the DVLA due some sort of IT glitch. My vehicle will be one the nest three I am assured.
I spoke to my dealer today and he is fairly confident that I will get my Grenadier in March, when in March he won't speculate! (They have no customer vehicles at the moment).
Thanks for the replies. Coupled with the "sick of waiting" thread having 28K views, I'm going to take any customer pick ups as a, "No".

Maybe will check again in a few months time.

Thx again.
 

marko

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Ineos are in a bind as they have to sell more N1s than M1s or they get caught, (badly), for CO2 penalties and the "dealers" are actually agents, so I can see grounds for Ineos to play it carefully. Having said all that, it does seem too much like an assault course to the end.
Interesting, thanks. Thinking about the N1/M1 split I would have hoped that IA would plan their manufacturing to ensure they stayed within the annual, monthly or whatever quotas for EU and UK markets, rather than holding them at dealers and managing their quotas that way. Still, stranger things have happened!
 

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Interesting, thanks. Thinking about the N1/M1 split I would have hoped that IA would plan their manufacturing to ensure they stayed within the annual, monthly or whatever quotas for EU and UK markets, rather than holding them at dealers and managing their quotas that way. Still, stranger things have happened!
So, AFAIU N1 customers should be preferred??
If so, then WhyTF (sorry) haven't they sent me my contract???
 

marko

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So, AFAIU N1 customers should be preferred??
If so, then WhyTF (sorry) haven't they sent me my contract???
Dunno mate but yours could have been built or be in build as the contract doesn’t seem to be required for IA to build a customer’s order. For example, I got notified mine was in production and asked how I’d like to pay before I got sent my contract for signature two weeks later. Their systems are a complete mystery or should I say mess?!!
 
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@Jean Mercier & @Ever Pragmatic ~ given you both have your vehicles at the agent's, what is the status showing as in your My Account?
Ineos seem to have bee taken by surprise by the registration process as most of you know car/truck dealers are part of an electronic DVLA registration process AFRL(you can't just sign up and use it you have through a training course which takes a little while. RaV has replaced the old Automated First Registration and Licensing (AFRL) service and is used by manufacturers and retailers to register brand new vehicles.
I hope Ineos don't have to wait down the post office with a handful of V5s in their hot little hand.
 
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beanohallett

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Chatted to my dealer and my Jan/ feb 2023 will now be a late March 2023 delivery, :eek: 🚙 we will see. Having just spent £650 to get the px through its MOT [ thank you ford for the built in self destruct mode] I will just suck it and see!. Hope we have some successful deliveries in March as it would be good to get the feedback from the pro's rather than the press!
 

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A UK quirk, the vehicle registration document is not the vehicle owner. It is the registered " keeper".
Same in Germany.

E.g. leasing company is owner, I'm the keeper. Keeper can not sell the car, only the owner can.

Or, if you finance the car: Bank is owner (has registration document part 1), I am the keeper (have registration document part 2).
 
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