I don’t know if this is the right place to post this and if it is not, then admin please place wherever it needs to be. I just picked this thread as it’s one of the most followed and posted to that I know of.
Also, please do not get mad at the messenger. Some of you know me as a HUGE champion for this vehicle. I own two and waiting for the Quartermaster to come out to the USA to make it 3. I also just had a huge custom neon sign made to match my 1st Grenny that’s customized/modded out. So for me to type this post up is hard to do as much as I defend and love this vehicle. However, I am also 100% authentic and tell the truth and IF I am wrong on an issue we are debating, which would be very rare (I joke I joke I kid I kid), I will say I am wrong.
Ok enough with the prep talk! I am also not a patient man. So I have been contacting my dealership thru different contacts as well as another and even Ineos HQ. Finally I got an email from Ineos themselves stating if I had technical questions, to contact their tech team via 833-494-4748 (write down/save this number). Thus, just did so and s/w a very pleasant Mrs. Rossella. Here are the highlights, and make sure you’re sitting down as it may hurt you like it did me:
#1–there is NO software updates coming from Ineos to permanently disable the speed warning. Those are rumors from owners/dealers/etc she advised as Ineos cannot (or will not?
) remove that permanently as it is a safety issue. So we will have to continue to be bothered by the pesky sound, but honestly once you save the feature to your favs it’s literally two clicks less than 15seconds of work. Yes I 1000% agree we should be able to permanently disable, but that’s not coming from Ineos. I’ll keep my fingers crossed that one of the tune companies or the ones that you can plug into your OBD port and turn on/off functions like I can on my Tundra and BMW, will come out with one for the Grenadier. Have to keep your hopes up, right?!
#2-same thing goes for the service warning light. No plans to change it from only dealer can reset. Yes explained to her MANY owners like myself are hours away and have been told by the dealerships if we do the normal servicing on our own or with another shop and keep all receipts our warranty is still intact. She even confirmed that Ineos is aware of all of this, but that the reset warning will remain with the dealer for now (possible future change she couldn’t say).
So for #1 & #2 this will explain why we haven’t got any new software updates to eliminate those “issues”, as there is not one coming for those items. I knew I could of asked more, but just got hit in the face with bad news for the 1st time with my favorite vehicle of all time and if they fixed those issues I may have never bought another different brand car from here on out……well ok let’s not go too crazy!!!
…by the way not done yet as we did talk for a while.
#3-they ARE working on a service manuals for owners/shops, finally some good news, then the bad….still no time frame on completion. Yes I agree this should have been made and available to all owners upon purchase. Let’s just hope it’s more sooner than later.
#4-service/repair centers nationwide is something she could not give me any info on, which surprised me a little bit. So are they not working on these or are deals being made that the technical staff aren’t aware of?
Anyone on here can do the exact same thing I did and call the number above. Then ask for their technical team. Maybe if they get enough calls and complaints about these issues and whatever else that needs to be brought up, then maybe things change?
Can’t believe this is my very first “negative” post on the Grenadier. I still love them and they are still my fav rides, but it’s like when you found out that your parents were actually Santa Clause. You still wanted the gifts but had a different view on how it all played out. Even with this little set back, I am still a “Grenadier Lifer”!
Also, please do not get mad at the messenger. Some of you know me as a HUGE champion for this vehicle. I own two and waiting for the Quartermaster to come out to the USA to make it 3. I also just had a huge custom neon sign made to match my 1st Grenny that’s customized/modded out. So for me to type this post up is hard to do as much as I defend and love this vehicle. However, I am also 100% authentic and tell the truth and IF I am wrong on an issue we are debating, which would be very rare (I joke I joke I kid I kid), I will say I am wrong.
Ok enough with the prep talk! I am also not a patient man. So I have been contacting my dealership thru different contacts as well as another and even Ineos HQ. Finally I got an email from Ineos themselves stating if I had technical questions, to contact their tech team via 833-494-4748 (write down/save this number). Thus, just did so and s/w a very pleasant Mrs. Rossella. Here are the highlights, and make sure you’re sitting down as it may hurt you like it did me:
#1–there is NO software updates coming from Ineos to permanently disable the speed warning. Those are rumors from owners/dealers/etc she advised as Ineos cannot (or will not?
) remove that permanently as it is a safety issue. So we will have to continue to be bothered by the pesky sound, but honestly once you save the feature to your favs it’s literally two clicks less than 15seconds of work. Yes I 1000% agree we should be able to permanently disable, but that’s not coming from Ineos. I’ll keep my fingers crossed that one of the tune companies or the ones that you can plug into your OBD port and turn on/off functions like I can on my Tundra and BMW, will come out with one for the Grenadier. Have to keep your hopes up, right?!#2-same thing goes for the service warning light. No plans to change it from only dealer can reset. Yes explained to her MANY owners like myself are hours away and have been told by the dealerships if we do the normal servicing on our own or with another shop and keep all receipts our warranty is still intact. She even confirmed that Ineos is aware of all of this, but that the reset warning will remain with the dealer for now (possible future change she couldn’t say).
So for #1 & #2 this will explain why we haven’t got any new software updates to eliminate those “issues”, as there is not one coming for those items. I knew I could of asked more, but just got hit in the face with bad news for the 1st time with my favorite vehicle of all time and if they fixed those issues I may have never bought another different brand car from here on out……well ok let’s not go too crazy!!!
…by the way not done yet as we did talk for a while.#3-they ARE working on a service manuals for owners/shops, finally some good news, then the bad….still no time frame on completion. Yes I agree this should have been made and available to all owners upon purchase. Let’s just hope it’s more sooner than later.
#4-service/repair centers nationwide is something she could not give me any info on, which surprised me a little bit. So are they not working on these or are deals being made that the technical staff aren’t aware of?
Anyone on here can do the exact same thing I did and call the number above. Then ask for their technical team. Maybe if they get enough calls and complaints about these issues and whatever else that needs to be brought up, then maybe things change?
Can’t believe this is my very first “negative” post on the Grenadier. I still love them and they are still my fav rides, but it’s like when you found out that your parents were actually Santa Clause. You still wanted the gifts but had a different view on how it all played out. Even with this little set back, I am still a “Grenadier Lifer”!
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