What did you do with your Grenadier today?

[landmannnn]

Hello this is Mrs. Rossella with the technical team

Note the very specific wording using the word "with".
It can have several interpretations.

 

[Deleted member 9052558]

Note the very specific wording using the word "with".
It can have several interpretations.

Ok now I have to ask, are we splitting hairs over if she is an actual tech person or not? She is a person answering the Ineos HQ tech service line and answering technical questions on Ineos’ behalf. So I would assume what she is telling me is coming from Ineos tech directly.

Again, I posted the phone number for ANY of you to also call and see if you can get any different facts. Post what you find out!

 

[CrazyOldMan]

Ok now I have to ask, are we splitting hairs over if she is an actual tech person or not? She is a person answering the Ineos HQ tech service line and answering technical questions on Ineos’ behalf. So I would assume what she is telling me is coming from Ineos tech directly.

Again, I posted the phone number for ANY of you to also call and see if you can get any different facts. Post what you find out!

I run customer service and support for a global MedTech company. There are usually at least 2-3 tiers of tech support rep, and that’s BEFORE you get to R&D ops. So no, she wasn’t misleading in her statement, and yes, The Professor (@anand) is correct - you weren’t talking to someone who could really give you a definitive answer on future development (like service manual timelines, software development in the pipeline, etc). She has more knowledge than a sales rep, but could only make representations that were “in the script parameters.”

Lastly, on the service network, at least in the US - what would that even be? There are no national service chains other than places like JiffyLube, Discount Tire, etc. Nothing beyond very basic maintenance. So there are ONLY options like opening the software for resets, publishing a service manual for independent mechanics (who would need to be BMW specialists), negotiating a deal with BMW dealers, and expanding the Ineos dealer network. There isn’t really anything else out there - captive dealers, BMW dealers, and independents.

 

[landmannnn]

I run customer service and support for a global MedTech company. There are usually at least 2-3 tiers of tech support rep, and that’s BEFORE you get to R&D ops. So no, she wasn’t misleading in her statement, and yes, The Professor (@anand) is correct - you weren’t talking to someone who could really give you a definitive answer on future development (like service manual timelines, software development in the pipeline, etc). She has more knowledge than a sales rep, but could only make representations that were “in the script parameters.”

Lastly, on the service network, at least in the US - what would that even be? There are no national service chains other than places like JiffyLube, Discount Tire, etc. Nothing beyond very basic maintenance. So there are ONLY options like opening the software for resets, publishing a service manual for independent mechanics (who would need to be BMW specialists), negotiating a deal with BMW dealers, and expanding the Ineos dealer network. There isn’t really anything else out there - captive dealers, BMW dealers, and independents.

Spot on. I don't know about the US, but here the call centres are almost invariably subcontracted out to one or more third parties.

The operatives are nearly always trained on a number of products, so the person answering the call may be talking about Ineos one minute and Canon cameras the next. Responses are scripted. Pharma may be different.

 

[Tazzieman]

Maybe you should do something to your Grenadier today to take your mind off it?

 

[CrazyOldMan]

Maybe you should do something to your Grenadier today to take your mind off it?

Wallabies

 

[Tazzieman]

Wallabies

Are everywhere. Thus a bullbar is an excellent investment. And portable power washer. There would be nothing worse than arriving at the golf club with blood spattered all over the grille.

 

[CrazyOldMan]

Are everywhere. Thus a bullbar is an excellent investment. And portable power washer. There would be nothing worse than arriving at the golf club with blood spattered all over the grille.

 

[Tazzieman]

View attachment 7877356

I don't have the posh sound system!

 

[CrazyOldMan]

I don't have the posh sound system!

You just made me laugh coffee out of my nose, you damn Aussie

 

[FlyersFan76]

Wallabies

 

[pmatusov]

Are everywhere. Thus a bullbar is an excellent investment. And portable power washer. There would be nothing worse than arriving at the golf club with blood spattered all over the grille.

The first statement is locale-specific, the rest - universal.

 

[Deleted member 9052558]

I think I’m going bonkers over here as I wasn’t arguing with you super smart posters, which there sure are a lot of on here! I don’t have the intellect to sustain that type of conversation with you smarties. What I was saying was does it matter if she is an actual tech or the 10th person down the line given a script. She is representing the company and answering questions based on what she was trained and given info on. So if she is saying there are not working on a permanent fix for the speed warning, then ok 10 employees back a real tech guy may be working on it. If that’s the scenario, how long do you think it’s gonna even hit us owners? Realistically years! She knew of the issue as she even was trying to explain the short cut route to save to favorites and would only be two steps away to turn off, which I thanked her for but advised I had already done that. She also knew about people complaining on just hitting the auto stop button once per start up to stop that. To me she was actually very knowledgeable for a customer service rep. So when she says they (Ineos) are aware of the issues and owners wanting to turn this off permanently, her answer was they can’t do it do to safety issues (I wasn’t smart enough then to ask if this pertains to laws vs different countries etc I was just caught off guard by her candor that they aren’t taking that off permanently). If she is reading from a script, and Ineos know owners are not happy about this particular issue, why not have the script say “we are aware of the problem and looking into a fix”, not “it’s a safety issue and we aren’t making it permanently turn off”. So I have owned my 2 Grenny’s for 6 months, and some of you have owned them for over a year plus, has anyone received an update to turn off the speed warning permanently? If so post about it. I would think after almost 2 years of hearing owners complain about this, if they really wanted to do something they would of by now. Don’t get me wrong I want this fix just as bad as most of you, but now I have just put this to the side as IF it happens it won’t be for some time. Now I do have a “Carisa OBD II” for my Tundra and it turns off the seat belt warnings, can set to roll down all windows together, etc etc all kinds of stuff. Maybe someone that makes these type devices will come up with a plug in to change things on the Grenadier. We shall see. Heck if by a miracle a software update comes out in a couple months by Ineos, I will be the first one to come on here and post/say, well I definitely got the wrong info!! That I would be happy to do. To me sounds like a lot of you are holding out that it’s coming soon. There has to be a member on this forum that actually works in the tech dept and if you are reading this and you haven’t signed an NDA, give us something!!
(I would be curious what people are saying about a product I work on and would be reading this forum, so hopefully one of them speaks up if they can)

 

[Back in Black]

So what I did with with my IG today was get a software update to rid me of Mr. P0461. Also had windshield washer pump replaced. Oh what fun!

 

[Deleted member 9052558]

I run customer service and support for a global MedTech company. There are usually at least 2-3 tiers of tech support rep, and that’s BEFORE you get to R&D ops. So no, she wasn’t misleading in her statement, and yes, The Professor (@anand) is correct - you weren’t talking to someone who could really give you a definitive answer on future development (like service manual timelines, software development in the pipeline, etc). She has more knowledge than a sales rep, but could only make representations that were “in the script parameters.”

Lastly, on the service network, at least in the US - what would that even be? There are no national service chains other than places like JiffyLube, Discount Tire, etc. Nothing beyond very basic maintenance. So there are ONLY options like opening the software for resets, publishing a service manual for independent mechanics (who would need to be BMW specialists), negotiating a deal with BMW dealers, and expanding the Ineos dealer network. There isn’t really anything else out there - captive dealers, BMW dealers, and independents.

Ok now I know how you got your username……”I run customer service and support for a global MedTech company.”

 

[Max]

Are everywhere. Thus a bullbar is an excellent investment. And portable power washer. There would be nothing worse than arriving at the golf club with blood spattered all over the grille.

My series II Landy has a stainless steel grill/grille and talk about "Built on Purpose" two screws off and over the coals...Wallaby stew...I just might have a chat to our technical advisers and see what is in the pipeline with the Grille upgrades on the Grenadier...happy motoring

 

[CrazyOldMan]

View attachment 7877360

Sooooooo many questions - but we should keep this to the thread intent because this will go light years away from what anyone did with their Grenadier today.

 

[CrazyOldMan]

Ok now I know how you got your username……”I run customer service and support for a global MedTech company.”
View attachment 7877362

Well, technically I’m the one laughing . . . “no doctor, that image is correct - your patient really did put <item X> in <orifice y>. This is not a calibration error.”

 

[Gsmillward94]

Front Skid plate is off and going in for a Powder Coat tomorrow (Black) !!

How does it look blacked out.?

 

[anand]

There has to be a member on this forum that actually works in the tech dept and if you are reading this and you haven’t signed an NDA, give us something!!
(I would be curious what people are saying about a product I work on and would be reading this forum, so hopefully one of them speaks up if they can)

There are plenty of them here... But as with every other automotive company, the NDA is part of the program... A large number of us drivers for the PTO2 tour even had to sign one