Service and Repair

Top Cat said:

A bit of nostalgia, was looking through the website in lieu of having my vehicle when I came across this gem.
We’re looking to expanding this network as we continue to aim for you to be within an hour/100 km of a fully accredited IAL workshop. So, servicing and repairs are never far away. Find your nearest workshop on the map below

So, where my Disco 2 came unstuck last week (we fixed it on the side of the track) was 920kms from the nearest "INEOS" centre on their map. Then I read about the "Flying Spanners" who will come out to keep you going. Mate, we were miles from any airstrip and the cost??
This is yet another disconnect between marketing and customer servicing at the company. The front end is so slick, but the rear is the customer service caravan in the back carpark. It is disappointing when we, as new and supportive upfront customers who have waited for so long and continue to accept appalling order process and tracking upgrades are treated almost with contempt.
The car is going to be everything I want. I want it to be everything they say.
It's just that the journey is killing me!!!

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TTipton said:

Is it getting any better? I'm in NA and have a Grenadier on order. Thanks.

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Top Cat said:

A bit of nostalgia, was looking through the website in lieu of having my vehicle when I came across this gem.
We’re looking to expanding this network as we continue to aim for you to be within an hour/100 km of a fully accredited IAL workshop. So, servicing and repairs are never far away. Find your nearest workshop on the map below

So, where my Disco 2 came unstuck last week (we fixed it on the side of the track) was 920kms from the nearest "INEOS" centre on their map. Then I read about the "Flying Spanners" who will come out to keep you going. Mate, we were miles from any airstrip and the cost??
This is yet another disconnect between marketing and customer servicing at the company. The front end is so slick, but the rear is the customer service caravan in the back carpark. It is disappointing when we, as new and supportive upfront customers who have waited for so long and continue to accept appalling order process and tracking upgrades are treated almost with contempt.
The car is going to be everything I want. I want it to be everything they say.
It's just that the journey is killing me!!!

Click to expand...

Top Cat said:

I think this is just like the manuals scenario. A lot of marketing hype about how accessible the vehicle manuals will be. Here we are a year after release and still no way of knowing how to repair your vehicle by the book. Being at the far end of the world, where this sort of vehicle is used for work and recreation in very remote terrain, we rely on the ability to self repair with limited facilities (or just an on board tool kit), so the manual is literally a matter of life or death in the middle of summer out on say the Anne Beadell track.
When the manuals are released I believe they are to be electronic with some sort of access code. They will need to be downloadable (at least in a simplified form) so they can be accessed without internet, as a lot of where I go has no signal. Can anyone shine the light on this aspect?
ps Its still a great truck!!
Here is mine, a base Trailmaster and next to it is Steve Butterworths, with bar and winch.
He has also changed the tyres and wheel to Yokohama Geolander 295/70 R17 with Black Rhino Rims.
Also added Yellowstone 6x130 81.4 bore 8"x 17" Eibach springs!

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