Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

Trialmaster · Jan 26, 2023

Is anyone in the same position as me?

In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.
Then of course I heard nothing since.
So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.
On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.
I then check the INEOS website which doesn't show in PRODUCTION.
Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

Earthwatcher · Jan 26, 2023

I think your concerns are valid. I’m not at all sure about signing a contract for a vehicle I haven’t even been able to drive on the road yet. It’s all gone worryingly quiet. I would have expected the first deliveries and their joyous owners to have turned up on this site by now.

BMW.Leo · Jan 26, 2023

Nomad said:
Is anyone in the same position as me?

In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.

Then of course I heard nothing since.

So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.

On the 24th January, I messaged Ineos who say the computer says end of January/early February looks good for delivery and it should be in production now.

I then check the INEOS website which doesn't show in PRODUCTION.

Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worts buying experience of anything I have ever had. If I hadn't signed the contract I would have walked away, regardless of hw good or bad the vehicle MAY be.

it´s a mess for sure, same me first September 22 next Oct. now Feb/March but nobody knows , even no contract this was also "send" for weeks
and today now the short answer delay due to some issues again but 6 cars leaves factory to customer 1 on them to our dealer

bemax · Jan 26, 2023

Let’s wait for the 8th of February. If the do not communicate then and press is free to publish we might have a problem…

joejet · Jan 26, 2023

can we get enough people to put in a fiver, we could get an up to date image of the factory.

https://imagery.geocento.com/#mapviewer:query=rGLbbEzaDUs83n79

DCPU · Jan 26, 2023

Nomad said:
If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

Use the rights you've been given in the contract ~ email them under clause 15., you’ll either get the info you want or your money back in full.

Tom D · Jan 26, 2023

Given that this is an official forum and presumably Ineos staff read the posts you would think that the growing dissent would have triggered an official response. Either as a forum post from ineos representatives or as direct communication to buyers. I wonder if they put more effort into gearing up the factory than they did into gearing up the customer service operation.

Jean Mercier · Jan 26, 2023

Tom D said:
Given that this is an official forum ...

As far as I know this is an unofficial forum started by an individual @Stu_Barnes

Krabby · Jan 26, 2023

Jean Mercier said:
As far as I know this is an unofficial forum started by an individual @Stu_Barnes

@Stu_Barnes is a very official guy though. Rumor has it that he even has business cards!

Tom D · Jan 26, 2023

Jean Mercier said:
As far as I know this is an unofficial forum started by an individual @Stu_Barnes

Ah! I thought it was an official forum..

DCPU · Jan 26, 2023

If it was an official forum, you wouldn't be able to log into it, nevermind post a message...

acwiltshire · Jan 26, 2023

Nomad said:
Is anyone in the same position as me?

In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.

Then of course I heard nothing since.

So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.

On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.

I then check the INEOS website which doesn't show in PRODUCTION.

Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

I have been told for the last3 weeks that my contract will be coming out 'this' week del Feb/ March . Nothing yet

Orcmurd · Jan 26, 2023

Press embargo lifts on 8 February. Tough way home or whatever it is called, has been trailed on Twitter. My dealer is expecting first Grenadier in February with more early March.

Ineos have sunk a huge chunk of cash into this. I am confident the Grenadier is on the way and expect a lot of hype/comms/marketing in February.

Comms from Ineos have disappointingly dropped off but I’ve got faith that all will be good.

klarie · Jan 26, 2023

acwiltshire said:
I have been told for the last3 weeks that my contract will be coming out 'this' week del Feb/ March . Nothing yet

My agent told me new contract will not be sent before End of January .. this means if new contracts will be issued then I expect by Jan 31 / Feb 1 earliest.
I am aware there is different communications and some press topics / what should not be disclosed before Feb. 8th.

There are many threads already on when the Grenadiers gets handed over to customers.. I know its difficult.. and if someone is following the developments since years now.
When I ordered I got an October 23 quotation for expected delivery. - Recently I learned March 23. production.. no matter anything earlier than Oct 23 is a positive surprise.
Okay - that doesnt help the very early birds - that have already contracts.. -
But at least I could put my hands on it and drive it. ..

frankkk · Jan 26, 2023

joejet said:
can we get enough people to put in a fiver, we could get an up to date image of the factory.

View attachment 7801766

https://imagery.geocento.com/#mapviewer:query=rGLbbEzaDUs83n79

Someone in Lorraine or from across the border in Palatinate could just go and have a look..

das mo · Jan 26, 2023

I prefer a perfect car with terrible coms over brilliant PR around a car with flaws.

Lets hope Ineos invested in the right things.

tartan shepherd · Jan 26, 2023

To treat your initial customers, many of which have followed the project for many years, with such contempt is appalling. Made even more galling, as the PR machine is in over drive with journalist drives.
What on earth is stopping them putting out an explanation for the lack of contracts and I suspect further revised delivery dates? The Commercial Director bloke stated in November he would be back with further info in a couple of weeks....then silence.........

frankkk · Jan 26, 2023

The whole sheebang seems like a dejavu to me...that´s a long story and one day, I might write that down. First, lets see, what happens after the embargo ends - which in essence has nothing to do with sales, internal sales, expectation management and cs...

frankkk · Jan 26, 2023

tartan shepherd said:
To treat your initial customers, many of which have followed the project for many years, with such contempt is appalling. Made even more galling, as the PR machine is in over drive with journalist drives.
What on earth is stopping them putting out an explanation for the lack of contracts and I suspect further revised delivery dates? The Commercial Director bloke stated in November he would be back with further info in a couple of weeks....then silence.........

The explanation is rather simple but no excuse for treating ones customers in such a shameful manner.

Road worthiness certification in all the different countries is a nightmare and was probably started way too late for the vehicle. For instance EU: rather then picking a country with a co-operative approach and using that EU cert for all other countries with slight adaptations, where needed for tax reasons, INEOS are looking at the markets individually, probably cause they got entangled with all the different tax regulations - which play a crucial role, 60% of vehicles will be corporate. more the less. And that's only the EU. Over here it should be a piece of cake with the right partner institution and the right people..its not rocket science after all and normally split up into LHD, RHD, EU, US, UK and ROW on a "niche" vehicle like the IG. On such vehicles there are always exceptions, i.e. do I want to sell to the Army, is any country particularly important for volume or prestige etc...

On the contractual side, it is way more tricky. Again, looking at the EU you are facing 26 different consumer legistlations in practise, in theory only one but that's wishful thinking. Clever legal advisors will point that out and make a big holy balloo out of it, probably with reason, there are certain jurisdictions with a massive "compo culture". Contracts have to be written for each country individually and the "clever" advisor will not just draft a simple and adaptable sample, but 26 complex constructs..imagine that @ $300 or $500 an hour. It'll take its time.

rovie · Jan 26, 2023

Just wait until February. Don't be so impatient. One or the other will surely get a message then.

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Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

Trialmaster

Earthwatcher

BMW.Leo

bemax

joejet

DCPU

Tom D

Jean Mercier

GG#920

Krabby

Global Grenadier 76

Tom D

DCPU

acwiltshire

Orcmurd

klarie

frankkk

das mo

tartan shepherd

frankkk

frankkk

rovie

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