Where's my refund?

[DaveB]

Just another IA glitch - poor website, poor communication, etc. Why not post it here - its the GREN forum afterall and im sure many others are waiting on refunds..

You are sure????
That would point towards a fact.
I think not

 

[Deleted User Account.]

I'm the Sydney Agent. We have noticed that $800 reservation fee gets refunded back to the card within a few days however the actual deposit payment of $4200 (or $5k is you registered after May '22) was a reversal of the original payment at the original date. This means whilst your balance changes, you actually need to go through your online statement back to the original payment date and check to see if the reversal has happened. It's odd but the few cancellations we have had, all refunds have happened within 14 days.

I'm referring to the initial reservation fee.

 

[trobex]

'Many' refund requests...

Been a few here and I suspect only some post about it here... so many is more than 1. So is a few. Haha!

 

[trobex]

You are sure????
That would point towards a fact.
I think not

I think so. I know one personally, do I read 3 or 4 on this forum as well whom cancelled. Albeit there are more new orders than cancels on the forum - good sign but jeeze the wait!

 

[devo]

He isnt crazy. Its not an easy process. I refunded as well. So far I have heard nothing. No email confirm. Nothing. Im in no hurry.... but damn. I never even got an email to let me know that in person viewing events in the US were live. Way too many warnings showing up for a $95k vehicle.

I wish you all luck.

 

[devo]

4 days later I got an email confirm for a refund. lol. It says 14 days and they will refund the money.

I think I am just going to put the $450 toward a Belstaff jacket as I was just going to flip this vehicle for profit but lost interest. I secretly just wanted the collector jacket.

 

[Heater]

I requested a refund for the reservation fee on 30 August. Reply back was it would take 14 working days. I have requested from them three times since the 14 days passed with no reply. Perhaps I need to look for their customer service phone number.

 

[DaBull]

I requested a refund for the reservation fee on 30 August. Reply back was it would take 14 working days. I have requested from them three times since the 14 days passed with no reply. Perhaps I need to look for their customer service phone number.

833-494-4748 Cust Service

 

[Heater]

Any experience with that number?

 

[DaBull]

Any experience with that number?

Hi Heater, I have had great customer support through that number to Ineos. They have been very helpful and professional. When you talk with them, have them give you a call reference or ticket number for your call before you get off the line so that you can refer to it if you need to call them back again. Here's the number again. 833-494-4748 Cust Service.
Keep in mind the time difference when calling, although they seem to answer no matter what the time. I find folks are a bit more friendly when it's not their bedtime. DaBull