Where's my refund?

[Deleted User Account.]

It's been since May 17 since I've asked for my money back. I've gotten an email asking me to configure (which obviously I won't). So where's my own money ineos?

 

[Max]

It's been since May 17 since I've asked for my money back. I've gotten an email asking me to configure (which obviously I won't). So where's my own money ineos?

I have the feeling you have sent this message to the wrong address...good luck

 

[Deleted User Account.]

I have the feeling you have sent this message to the wrong address...good luck

 

[Davman]

It's been since May 17 since I've asked for my money back. I've gotten an email asking me to configure (which obviously I won't). So where's my own money ineos?

Sorry, I am not sure anyone here can help you with your refund - so not sure why you are asking us, or posting that question here for that matter.

 

[anand]

It's been since May 17 since I've asked for my money back. I've gotten an email asking me to configure (which obviously I won't). So where's my own money ineos?

You do know this forum isn't run by Ineos, right??

 

[Deleted User Account.]

You do know this forum isn't run by Ineos, right??

Just making sure people see that they're sitting on refunding people's own money.

 

[Deleted User Account.]

You do know this forum isn't run by Ineos, right??

Yes, because ineos rarely deals with a problem directly. I have to try to publicly shame them into giving me my own money back.

 

[Max]

Yes, because ineos rarely deals with a problem directly. I have to try to publicly shame them into giving me my own money back.

Well, go public old mate.

 

[ADVAW8S]

Have your contacted your credit card company or bank. There could be a hold on the money coming in for fraud purposes

 

[Deleted User Account.]

Have your contacted your credit card company or bank. There could be a hold on the money coming in for fraud purposes

I'll try when I'm back in town. I've been checking my accounts as well as my email with no confirmation regarding a refund. Today was the last day for them to have contacted me per their last email.

 

[anand]

@mgohillbilly wait a sec.... You got that email on 5/18, and it says 14 working (business) days after they process the refund

Assuming they processed it on 5/18, 14 business days would be tomorrow, 6/8 (assuming it is being handled in the US and their office was closed for Memorial Day).... Allowing for 2-3 days to process the refund (after they sent the email) puts you into the start of next week, so why go on the forum to publicly shame them when they are still within the window they told you?!?!

 

[Deleted User Account.]

Have your contacted your credit card company or bank. There could be a hold on the money coming in for fraud purposes

I'll try when I'm back in town. I've been checking my accounts as well as my email with no confirmation regarding a refund. Today was the last day for them to have contacted me per their last email.

@mgohillbilly wait a sec.... You got that email on 5/18, and it says 14 working (business) days after they process the refund

Assuming they processed it on 5/18, 14 business days would be tomorrow, 6/8 (assuming it is being handled in the US and their office was closed for Memorial Day).... Allowing for 2-3 days to process the refund (after they sent the email) puts you into the start of next week, so why go on the forum to publicly shame them when they are still within the window they told you?!?!

Customary calculation of business days is Monday through Friday, irrespective of holidays unless the deadline falls on a holiday itself. I practice in federal courts and this is standard practice.

 

[LC0013]

"Once the refund is processed on our end" probably means 30-45 days. So, perhaps a bit early to be expecting that refund.

 

[Tom109]

 

[Davman]

I think this should be merged with the "Joke of the Day" thread. Dunno about you guys, but it has worked for me.

 

[DaveB]

It's been since May 17 since I've asked for my money back. I've gotten an email asking me to configure (which obviously I won't). So where's my own money ineos?

Have you asked for your money back, or requested a refund?
There used to be a link on the configurator to request your reservation back.

 

[Deleted User Account.]

Have you asked for your money back, or requested a refund?
There used to be a link on the configurator to request your reservation back.

Clicked the link to request a refund. Then sent a follow up email after receiving the request to configure email.

 

[Alex]

Clicked the link to request a refund. Then sent a follow up email after receiving the request to configure email.

I'm the Sydney Agent. We have noticed that $800 reservation fee gets refunded back to the card within a few days however the actual deposit payment of $4200 (or $5k is you registered after May '22) was a reversal of the original payment at the original date. This means whilst your balance changes, you actually need to go through your online statement back to the original payment date and check to see if the reversal has happened. It's odd but the few cancellations we have had, all refunds have happened within 14 days.

 

[trobex]

Sorry, I am not sure anyone here can help you with your refund - so not sure why you are asking us, or posting that question here for that matter.

Just another IA glitch - poor website, poor communication, etc. Why not post it here - its the GREN forum afterall and im sure many others are waiting on refunds..

 

[Wayneos]

Just another IA glitch - poor website, poor communication, etc. Why not post it here - its the GREN forum afterall and im sure many others are waiting on refunds..

'Many' refund requests...