And what have they said to you? I’d love to know. Because the words “ignore” and “annoying” were tossed at me several times. I would absolutely love to know what concerns you covered with them and the response you got. I have described exactly what I’ve been through. You have not described one single issue you’ve raised or what comments were made.
I'll preface the rest of this post by saying that I worked in the automotive aftermarket (for an independent performance/service shop) for almost two decades, so I have an appreciation for both sides of the conversation when it comes to customer service, modifications, etc.
I don't have any complaints that I feel are worth raising with Ineos Automotive, let alone the Americas division. I recognize that they are a (rapidly) growing company here in the Americas (they have over twice the staff now that they did a year ago) with important milestones (and inevitably hurdles) to achieve in their processes. I also understand that no one in the Americas can force a global change, and in the end, can only go so far for regional support as any vehicle changes or large scale decisions must happen at the Home Office (including, but not limited to the gripes aired in this thread and others).
This isn't to say that I think the Grenadier is perfect or without things that I wish were different.
Do I wish that the ADAS and auto start/stop settings were persistent between ignition cycles? Yes, but spending 5 seconds pushing 2 buttons and two presses on the screen
if it irritates me is a laughably trivial interruption to my day (this afternoon I had 10 start/stop cycles as I was out running errands, and it was never annoying). Perhaps sometime in the next 1-2 years an aftermarket solution will exist, at which time I'll probably buy it; if it doesn't, not a big deal to me.
Do I wish I didn't have to reprogram TPMS sensors when rotating tires? Absolutely, but since I don't personally like dealer visits, I simply bought the tool to reprogram my aftermarket sensors myself, sure it was $200, but I've spent $200 on much less useful things. There is far less headache in buying the tool to do it myself than to try to question an engineer's choice in system design, especially when anyone I could possibly chat with has no connection to the decision that was made.
Do I wish I could do a few menu presses to reset the service reminder like my previous Toyotas? 100%, but this isn't a
problem with the vehicle, it is an annoyance, and as above with the TPMS, a decision that was made by a person or persons that no average customer will ever be able to directly speak with for an answer. Was it intentionally malicious in an effort to require people to drive hours to a dealer? Highly unlikely
In the grand scope of a new car company with a brand new vehicle, these issues are minimal at best; I've purchased well established models from brands that have been around much longer that have yielded far more problems and frustrations... One instance was being told the reason my 2 day old VW GTI's left turn signal and sunroof stopped working was the radar detector plugged into the 12v outlet and that my warranty was now "void", only to find out it was the dealer being difficult/lazy (the dealer that, at the time, the shop I worked for got 2 parts deliveries a day from, 5 days a week, and was our primary source of VW OEM parts; not to mention we had purchased 2 new GTI's in a week from them).
Personally, I feel that everyone that has purchased a Grenadier is responsible for considering the due diligence of purchasing a new car from a new car company with an (expectedly) limited dealer network. For some (many?) this investigation could prove to outweigh any positives of ownership, and I think that is an absolutely adequate assessment to make.
Of the dozen plus vehicles I've owned over the past 23 years, there is no other vehicle that I have firmly been able to say "isn't for everyone" like I can for the Grenadier.
