Americas Tow Package install - Software Update

[[ Adam ]]

Email from Ineos dated 11/22/23 stating a fix within a FEW WEEKS NOT MONTHS!

What’s going on Ineos??View attachment 7846369

Maybe they forgot about it. Maybe they are intentionally keeping it from us. Or maybe, it'll be done when it's done.

 

[Jack123]

Email from Ineos dated 11/22/23 stating a fix within a FEW WEEKS NOT MONTHS!

What’s going on Ineos??View attachment 7846369

Thanks for sharing. Towing feature 'free of charge'. Does this mean including the installation cost normally charged by the dealer?

 

[anand]

Thanks for sharing. Towing feature 'free of charge'. Does this mean including the installation cost normally charged by the dealer?

The tow hitch is a factory installed piece, so there is no installation charge.

Since there were a number of early deliveries in which the hitch piece had to be removed prior to sale of the vehicle, Ineos incurred a cost for that; they are also obviously covering the cost of reinstallation (just like no one is paying a dealer for the reflash). For vehicles that ordered the hitch, but had to be delivered with it temporarily removed, the price of that option was removed from the sales price, thus you got it for free.

 

[Psignore00]

I had a feeling this was going to happen. I trusted the dealer, sales guy, and messaging from Ineos. And now am kicking myself.

Spring break is next week and I don’t have a vehicle to put the boat in the water…I guess I could rent a vehicle for a day, but this was supposed to be weeks, not months, and now it’s starting to get close to 3 months. The warmer it gets, the more the family will speak up too.

C’mon Ineos…don’t ruin my summer.

 

[Jack123]

The tow hitch is a factory installed piece, so there is no installation charge.

Since there were a number of early deliveries in which the hitch piece had to be removed prior to sale of the vehicle, Ineos incurred a cost for that; they are also obviously covering the cost of reinstallation (just like no one is paying a dealer for the reflash). For vehicles that ordered the hitch, but had to be delivered with it temporarily removed, the price of that option was removed from the sales price, thus you got it for free.

Wonderful. I'm getting mine for free I hope, which should be arriving with a week or so. Thanks much!

 

[anand]

Wonderful. I'm getting mine for free I hope, which should be arriving with a week or so. Thanks much!

If you're getting your truck in a week, it'll have the hitch installed, and won't be free

Spring break is next week and I don’t have a vehicle to put the boat in the water…

Call your dealer next week, they may have good news for you

 

[Jack123]

If you're getting your truck in a week, it'll have the hitch installed, and won't be free

Call your dealer next week, they may have good news for you

Thanks. Still hoping. That's still $800! I can take my wife to dinner every week for the next two months!!!

 

[Krabby]

Thanks. Still hoping. That's still $800! I can take my wife to dinner every week for the next two months!!!

I don't want to crush those hopes, but as @andand said and as I can verify (because I received my truck with the hitch in tact), you will not receive the $800 savings.

 

[Jack123]

I don't want to crush those hopes, but as @andand said and as I can verify (because I received my truck with the hitch in tact), you will not receive the $800 savings.

Thanks much Krabby At least I don't have to worry about that one.

 

[anand]

To those awaiting the software update for the tow module.... Give your dealers a call, they may just have some good news for you

 

[300chris]

Yup, I just confirmation that they have gotten the green light to go ahead with the hitch/software installs

 

[Stu_Barnes]

To those awaiting the software update for the tow module.... Give your dealers a call, they may just have some good news for you

The bearer of good news again anand and yes this is absolutely correct. Now for the mad rush…..

 

[[ Adam ]]

To those awaiting the software update for the tow module.... Give your dealers a call, they may just have some good news for you

Woo hoo!

 

[Tom109]

I really want to use by bike hitch rack, but I'm going to wait for my top secret CarPlay update...

 

[zvakanaka]

Yup, I just confirmation that they have gotten the green light to go ahead with the hitch/software installs

That’s funny I called my dealer in Clearwater. They said they have no word about reinstalling my hitch, this is getting ridiculous.

 

[zvakanaka]

It’s been over 3 months now since the first US deliveries. I find it unacceptable at this juncture for Ineos to have not resolved this for the initial customers, especially given recent orders with the tow hitch option are now being delivered fully functional to those customers.

This makes no sense to me that Ineos dealers are not contacting and scheduling the fix by now!
This may not be the Ineos dealers fault, but in my opinion it’s very poor customer service from Ineos to the initial buyers who opted the tow hitch on their order.

Doesn’t make a $93k+ purchase feel good…

I concur getting pissed off now also with the lack of communication.

 

[Kevin Mokracek]

I just contacted my dealer rep in Pasadena and she knew nothing about the hitch or software update being ready. She said she would check on Monday but wasn't aware of any news.

 

[zvakanaka]

I just contacted my dealer rep in Pasadena and she knew nothing about the hitch or software update being ready. She said she would check on Monday but wasn't aware of any news.

That’s a 10/4 from Florida as well

 

[lagartoboy]

That’s a 10/4 from Florida as well

Mossy in Houston has not heard anything on the tow package software being ready.

 

[anand]

Mossy in Houston has not heard anything on the tow package software being ready.

I would confirm with their service department, don't trust the sales folks to know what's going on in the service department (and vice versa).