Thank you, Sir Jim

[Jean Mercier]

Hey BenTN,

we (my spouse and i) agree with most of the points of your report. And we hope you won't be disappointed the way we were and are.

We had a pick up appointment on December 14, 2023 and the Gren could not be handed over to us: the screen was black (we were told it was fine the day before and during PDI). Three weeks later, IA remotely diagnosed the root cause and told the dealer that the ECU was defective.

No communication since December 14, neither from the dealer nor from IA. We have to keep calling to inquire about the progress of fixing the Gren.

No progress so far. IA can not supply the spare part! They do not have ECU in stock! Dealer told us that IA will try to get an ECU from the production line. TRY? DO! They are giving higher priority to a "Gren to be" than a produced, delivered, payed and registered one waiting at the dealer for a repair? That is so poor!

I don't know if SJR is aware or even knows a trickle about what is going on. But IA does not seem to care about their customers and their dealers. As soon as a Gren is sold, they cut off communication. Except for advertising like "get a discount on select items" like t-shirts and stuff like that. Thank you IA.

Our anticipation began to wane on December 14 and is pretty much gone now.

And there is one major and growing concern. The root cause of the black screen was the defective ECU. But what was the cause of the defective ECU? No one will ever investigate this root cause, i'm afraid.

Hello @BenTN ...
I agree with almost everything.
The car is my dream and the most expensive one I ever bought!
And thanks to Jim R.

But I agree with IGL:
Ineos Automotive is crap in "customer care" ... you buy the car, and unless you are important for their marketing, they leave you in complete darkness if you have issues ... I am a little bit exaggerating, but not that much.
But I have to admit, at least in my case, apart from a loose bolt, most issues are not critical, but quite annoying.

 

[86Scotty]

Hi Chadd
I don’t think you were offensive. I found your comment good fun. We shouldn’t take ourselves seriously all the time.
I enjoyed Bens words and sentiments. I agreed with virtually all of it, but I could also imagine my friends taking the p..s out of me for writing such heartfelt words.

Well, I'm the friend who rode along with BenTN for the pick up, knowing way too much about cars but virtually nothing about the Grenadier before that day. Only what he had blathered on about for months (sarcasm). I can assure you that his eloquent post was somewhat of a rarity and he doesn't take himself too seriously very often at all. I think he was writing his way out of his uncontrollable boy's anticipation of a new toy. It works, and it worked. I've done it too.

Rarely does a day go by lately when I don't do my due diligence taking the piss out of him for his geeking out on this fine steed. Just the other day he was going on about having an opportunity to finally drop it in 4 low and of course my response was "that thing has 4 low?"

Seriously, it's a fantastic vehicle. Quirky, solid, memorable, unique. I can say one thing literally and absolutely. It's the best off the shelf offroader I've ever had the privilege to ride in or drive. The second we left pavement, about 50 miles after pick up, I knew this thing was different.

Enjoy your new wheels, fellas.......

 

[LC0013]

.....
But I agree with IGL:
Ineos Automotive is crap in "customer care" ... you buy the car, and unless you are important for their marketing, they leave you in complete darkness if you have issues ... I am a little bit exaggerating, but not that much.
But I have to admit, at least in my case, apart from a loose bolt, most issues are not critical, but quite annoying.

I am somewhat perplexed as to why someone would believe that the automotive manufacturer would have to enlighten an owner. When I have purchased a car, probably about 35 or so, the Dealer has been the go to person. Same with my Grenadier - If any issues arise (there have been none) it would be the Dealer that is contacted, not Sir Jim or Ineos Grenadier. I have been down to Sewell Automotive twice - once to pick it up and second time for installation of roof rack and light bar along with an early oil change. No issues at all with the vehicle and Dealer service has been excellent plus. In fact, all communications with Sewell Automotive have been excellent. Frankly, I believe there are too many here on the forum that over emphasis Ineos Grenadier's responsibility to contact the vehicles owner for any little nuance that arises, whether perceived or not, and that most of the items complained about are rather trivial. The constant complaining about them makes them look rather silly I believe.

 

[Tazzieman]

Frankly, I believe there are too many here on the forum that over emphasis Ineos Grenadier's responsibility to contact the vehicles owner for any little nuance that arises, whether perceived or not, and that most of the items complained about are rather trivial. The constant complaining about them makes them look rather silly I believe.

It is the Age of Entitlement.
You'd think the demographic that largely owns Grenadiers wouldn't buy into this , but they're worse than the younger generations IMO.

 

[Dual Grenny Guy]

It is the Age of Entitlement.
You'd think the demographic that largely owns Grenadiers wouldn't buy into this , but they're worse than the younger generations IMO.

 

[Max]

It is the Age of Entitlement.
You'd think the demographic that largely owns Grenadiers wouldn't buy into this , but they're worse than the younger generations IMO.

It was Billy Connolly who said "I know we are growing old but no one said we had to grow up"...but there are times, to.

 

[CRH]

It is the Age of Entitlement.
You'd think the demographic that largely owns Grenadiers wouldn't buy into this , but they're worse than the younger generations IMO.

The more money people have and spend the more they expect. I'm sure the likes of Rolls Royce, Bentley and Ferrari are far more receptive to customers demands when they are spending the really big money. This is a big purchase for a lot of people so they are expecting more in return.
Not saying anyone is right or wrong it's just past experience. And no, I don't own anything from the above.

 

[LC0013]

The more money people have and spend the more they expect. I'm sure the likes of Rolls Royce, Bentley and Ferrari are far more receptive to customers demands when they are spending the really big money. This is a big purchase for a lot of people so they are expecting more in return.
Not saying anyone is right or wrong it's just past experience. And no, I don't own anything from the above.

Interesting. At a recent car show I was introduced to an individual who owned Porsche, Ferrari and Aston Martin vehicles. The Ferrari was the most expensive and he said it has never been reliable from day one whereas the Aston Martin had been. He went on to say he would make money on the Ferrari and lose money on the Aston Martin. As a long time collector he knows what he is talking about. He was not whining about reliability, he was just responding to my questions and he did not repeat unreliability ad nauseam, like some do on this forum, even when he had a large investment at stake( which is unlike many of those making negative statements about a vehicle they have no investment in).

I call those that spout negativity, without having an investment in the Grenadier, "Regurgitators" as they just repeat crap they have heard without putting any effort into substantiating what they heard. What they say is worse than the negative "he said she said" crap.

My remarks are certainly not directed at you CRH or any Grenadier owner.

 

[CRH]

My remarks are certainly not directed at you CRH or any Grenadier owner.

I didn't think you were directing at me, your points are my experience of expensive things and as a Grenadier owner I totally understand how you feel.