Letter to Lynne Calder

[IslandFalconer]

She did give me some more detail on the ADAS system. In The US the latest cars simply won’t have the ADAS system, in other markets where it is required there will be an off button.

So on MY2025 cars it’s already done.
There are two MY24 variants. On MY24.1 (the early ones, apparently the majority of US vehicles) there is still a wait for the update.
On MY24.2 The fix is already available and dealers can apply it now.

This explains why some people have had the fix and others haven’t.
The difference was due to a cyber security update in the EU which was mandatory and the 24.1 cars have different hardware to the 24.2 cars. This is why its not a simple across the board update.. She seems to think that it’s coming soon though. So hopefully not much longer to wait.

Again “soon” is not a word in the Ineos Vocabulary. Until it’s made available, and until we as owners have the ability to service our vehicles it’s all just more of the same promises that have been made. At what point do they take action. As I said I commend Mrs Calder for speaking with you, but I have no reason to believe anything Ineos says. It’s all just a few more months, it’s always the same. My experience with customer service is also the same, you call CS, they send an email to the dealership, nothing gets resolved. There is no “customer service” it’s a call center. They just forward you right back to the dealer you can’t get service from.

I’m just looking for action not Words.

And Tom thank you, you’ve done a lot for probably no real compensation for your time and effort. I’d like to thank you for your effort. And if you’re ever in PEI stop in for a lobster and beer man.

But when it comes to Ineos until I see action I’m not going to hold my breadth.

 

[Tom D]

I should note at this point that I think if you have ADAS fitted you have to turn it off each trip, I think.. That was the impression I got anyway.

 

[ADVAW8S]

I should note at this point that I think if you have ADAS fitted you have to turn it off each trip, I think.. That was the impression I got anyway.

Here is a tool to transcribe

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Use a third-party tool like Otter.ai, Descript, or HappyScribe to convert your audio file into a text transcript.

 

[IslandFalconer]

I should note at this point that I think if you have ADAS fitted you have to turn it off each trip, I think.. That was the impression I got anyway.

Oh yeah in my truck that’s 20-25 times a day. And then it crashes car play or freezes the head unit. It’s totally ridiculous. Sometimes FAV works sometimes it doesn’t. It’s a total joke. Whoever they hired to implement the user interface was not very good at their job

 

[JGB5]

I have listened back to the call, there’s a lot of information in there, we spoke for an hour and 40 minutes. I still can’t figure out how to transcribe it though which is annoying. I’ll keep working on that. And then post any major points that were missing in the letter..

Before you go any further, be sure you have Lynn Calder's written approval to post a transcription of your conversation online. Publishing transcripts without permission could lead to violations of the EU General Data Protection Regulation (GDPR) and country specific laws. It's safest for both of you if you paraphrase with a disclaimer and not publish what was said word for word.

 

[Trialmaster]

Well you got more than me Tom....I was just asked (Told in my opinion) to remove my social media by them and I didn't say one lie either, it'll be going back up again very soon thats for sure with more videos to come, I could make my own channel

No manufacturer likes negative publicity. I guess it must guilt if they "asked/told" you to remove it. I would have complied as long as they complied to my request too.

 

[Annee]

No manufacturer likes negative publicity. I guess it must guilt if they "asked/told" you to remove it. I would have complied as long as they complied to my request too.

They said it showed model grenadiers simulating a crash, it didn’t at all…..it’ll be up again before long so you can see for yourselves.

 

[Tom D]

No manufacturer likes negative publicity. I guess it must guilt if they "asked/told" you to remove it. I would have complied as long as they complied to my request too.

I have already agreed with her that I’ll just be answering in my own words not hers. I just want the transcript for my own notes. We talked for a long time and she covered a lot, I can’t do it all from memory and I don't want to get anything wrong.

 

[Motorvat]

The UK edition of Autocar 30th April includes their conclusion on 3 months of life with a Grenadier

As one of the owners that contacted them and directed them to the forum I was delighted to read their conclusion that owners love the car but are experiencing difficulties with dealers and after sales etc. Hopefully respected press comments like these may push Lynn to actually do something

 

[Tom D]

I am confident that she is actually doing something.
I think that they spent so much energy getting the first production vehicles out that they didn’t have the bandwidth for the after sales. Now that production is running smoothly they are sorting it out. I bet it still takes them a while, but in 12 months think it will be a very different picture across the board.
Some things will probably be sorted out long before that too.

 

[DaneJa]

She did give me some more detail on the ADAS system. In The US the latest cars simply won’t have the ADAS system, in other markets where it is required there will be an off button.

So on MY2025 cars it’s already done.

Unfortunately this is not true. My MY25 has all the ADAS irritations.

 

[Tom D]

Unfortunately this is not true. My MY25 has all the ADAS irritations.

Are you unable to turn it off?

 

[DaneJa]

Are you unable to turn it off?

In the same way as MY24: ADAS sub menu (or favorite if saved) after each start.

 

[IslandFalconer]

It’s all frankly BS. There is no ADAS fix beyond manually turn it off or own a 2023.
It’s more creative wording from Ineos. It doesn’t take a year to set one parameter to save the setting. The speed change notification right below the ADAS notification stays off once set to off. It is literally one hexadecimal line of code to alter. Whatever the reason for this it’s well beyond “will be ready in a few months” it’s been a year! Like I said. Unless there’s action it’s all just corporate speak. If Mrs Calder truly was invested there would be actual tangible targets not “a couple months” I drove a 2025 and it’s the same. I’m frankly tired of the “omissions”