Software update

[beg]

Just saw on fb that someone has their car in dealers for software update going to be 4 days in dealers anyone on here ?

 

[AnD3rew]

Just saw on fb that someone has their car in dealers for software update going to be 4 days in dealers anyone on here ?

I saw that too. Wondering if it’s an actual new update that was supposedly on the way or just a reload.

 

[Logsplitter]

Just saw on fb that someone has their car in dealers for software update going to be 4 days in dealers anyone on here ?

Four days for a software update

 

[Trialmaster]

Four days for a software update

Agree - 4 days is a nonsense. Gulfstream 650 used to take a few hours, a problem if you need to reload, but still within a working day.

Would you think the RECALL will be managed on a recall basis, on the assumption it is the FIX software?

 

[Logsplitter]

Agree - 4 days is a nonsense. Gulfstream 650 used to take a few hours, a problem if you need to reload, but still within a working day.

Would you think the RECALL will be managed on a recall basis, on the assumption it is the FIX software?

My Grenadier needs collecting / recalling now as I need the software update /power steering sorted. Something wrong in my mind that a software glitch can allow power steering to fail. I’m waiting on my dealer to get back to me on next step as Ineos live chat suggested I contact my dealer. So much for the flying spanner’s

 

[Trialmaster]

My Grenadier needs collecting / recalling now as I need the software update /power steering sorted. Something wrong in my mind that a software glitch can allow power steering to fail. I’m waiting on my dealer to get back to me on next step as Ineos live chat suggested I contact my dealer. So much for the flying spanner’s

INEOS live don't sound helpful. If it's software causing the PS to fail, that is extremely dangerous. Be watching for your updates. Plus more info on the SOFTWARE update too.

 

[emax]

software update going to be 4 days

Perhaps they have to download it from Microsoft servers.

 

[Logsplitter]

INEOS live don't sound helpful. If it's software causing the PS to fail, that is extremely dangerous. Be watching for your updates. Plus more info on the SOFTWARE update too.

Update is Ineos tell me to contact the agent and the agent is closed . Ineos web chat too busy and signs me off straight away. Phone line busy and waiting for call back. If I don’t get any luck I’ll call the AA. Don't think that’ll do Ineos any favours with my Grenadier going down the A34 to Portsmouth on the back of an AA truck

 

[Trialmaster]

Don't think that’ll do Ineos any favours with my Grenadier going down the A34 to Portsmouth on the back of an AA truck

If you have to you, then you must do it. You need a safe vehicle and you need it at home and fixed.

 

[ECrider]

Update is Ineos tell me to contact the agent and the agent is closed . Ineos web chat too busy and signs me off straight away. Phone line busy and waiting for call back. If I don’t get any luck I’ll call the AA. Don't think that’ll do Ineos any favours with my Grenadier going down the A34 to Portsmouth on the back of an AA truck

bad luck Logsplitter.
as Nomad says, got to have a safe vehicle and do what you have to do.

guess we are still none the wiser on IA promise of roadside assistance provider?

 

[Trialmaster]

bad luck Logsplitter.
as Nomad says, got to have a safe vehicle and do what you have to do.

guess we are still none the wiser on IA promise of roadside assistance provider?

Yep - it's AA.

This was in my collection folder.

 

[ECrider]

Yep - it's AA.

This was in my collection folder.

Tks Nomad.

 

[beg]

Ineos are killing their own brand with this inadequate customer service.

 

[Logsplitter]

OK a rep from Harwoods phoned me from home and discussed the problem which was reassuring as I was slowly getting wound up with the lack of communication .Tech will phone me tomorrow 8am and the Grenadier will probably be collected by the AA. Apparently unlikely to be a software issue that would make the steering go solid but I’ll keep you informed. It’s on my driveway now so no real rush.

 

[@nd]

My one is booked in for the end of the month, that's down to me not being able to get it in any earlier

 

[beg]

How many miles on clock logsplitter?

 

[Tom D]

OK a rep from Harwoods phoned me from home and discussed the problem which was reassuring as I was slowly getting wound up with the lack of communication .Tech will phone me tomorrow 8am and the Grenadier will probably be collected by the AA. Apparently unlikely to be a software issue that would make the steering go solid but I’ll keep you informed. It’s on my driveway now so no real rush.

I thought it wouldn’t be software. I just posted to that effect in the other thread. I don’t suppose you looked into the reservoir after the incident? Was there foam or bubbles? I’ve has a similar issue on a compact tractor, the return hose was pinched and restricted. This led to cavitation and all the fluids turning into foam. Once that happens the steering gets tight. Leave it 30 mins and it all looks normal again as the bubbles settle.

 

[Logsplitter]

How many miles on clock logsplitter?

797 miles on the clock

 

[Logsplitter]

I thought it wouldn’t be software. I just posted to that effect in the other thread. I don’t suppose you looked into the reservoir after the incident? Was there foam or bubbles? I’ve has a similar issue on a compact tractor, the return hose was pinched and restricted. This led to cavitation and all the fluids turning into foam. Once that happens the steering gets tight. Leave it 30 mins and it all looks normal again as the bubbles settle.

No I didn’t look at the reservoir straight after the event as that time I wasn’t aware which reservoir it was but I can confirm now that it is full. I’ll go and check for a pinched hose.

 

[Tom D]

Could also be drawing air in somewhere. Loose hose clip on the suction side?
Another issue is the suction side hose could collapse under load and then spring back once the demand is released. This could make it hard to spot.