I don't think that's a reason for Ineos to handle it any differently. A 10 day delay for e.g. a rubber seal is unacceptable and apparently Ineos doesn't even have the resources to deal with the comparatively few requests they have to manage. Particularly when it is a defect that is typical for a series of cars and which obviously does not need to be decided in each individual case.BMW and the bigger manufactures haven't the resources to get involved in every trivial warranty claim and delegate that to the manufactures
wording
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