Hello!
We purchased our 2024 Grenadier in January of this year. Unfortunately, we've run into several issues with our dealership that are going unaddressed and our vehicle has been at the dealership for 60+ days just sitting. We've tried escalating to dealership management and have gotten no response. Our calls and voicemails go unanswered and emails take days to get a response and still the issues are not addressed. We've also been in contact with INEOS customer service via email, but they've told us to work directly with our dealership on issues. We are getting no help. I strongly feel that if we could address our concern with INEOS US customer service or management directly, we could easily resolve. However, INEOS customer service will only allow us to communicate via their email team and our dealership refuses to put us in contact with our US rep, stating they are internal facing contacts only. Does anyone have a US based customer service contact? We love the car, but are extremely frustrated to the the point we're considering selling just to never have to work with our dealership again. We are based in Orlando, closest dealership is 2hours away in St. Pete. Next closest dealership is 3-hours in Ft. Lauderdale. Any insight or help to get in contact with INEOS US team would be appreciated!
We purchased our 2024 Grenadier in January of this year. Unfortunately, we've run into several issues with our dealership that are going unaddressed and our vehicle has been at the dealership for 60+ days just sitting. We've tried escalating to dealership management and have gotten no response. Our calls and voicemails go unanswered and emails take days to get a response and still the issues are not addressed. We've also been in contact with INEOS customer service via email, but they've told us to work directly with our dealership on issues. We are getting no help. I strongly feel that if we could address our concern with INEOS US customer service or management directly, we could easily resolve. However, INEOS customer service will only allow us to communicate via their email team and our dealership refuses to put us in contact with our US rep, stating they are internal facing contacts only. Does anyone have a US based customer service contact? We love the car, but are extremely frustrated to the the point we're considering selling just to never have to work with our dealership again. We are based in Orlando, closest dealership is 2hours away in St. Pete. Next closest dealership is 3-hours in Ft. Lauderdale. Any insight or help to get in contact with INEOS US team would be appreciated!
