I think the "you didn't even drive it" argument is a bit bunk, in this case. No one could really drive it. Sure, some of us (myself included) got to romp around off road, in 4 low, for a short stint. For me, at 6'5", the "test drive" was far more about physical comfort limitations than anything else. Gladly, I found it comfortable, although a bit snug in the footwell. Granted I'm also used to full sized American trucks, which are basically limos these days. My bigger concern right now is the fact that a dealer is going to be 4-6 hours away.
It's a bit surprising how many people are buying cars these days w/o trying them out. I've got friends who've bought a Rivian R1T, a Tesla 3 and an X without having even seen it first. On the other hand, the wife and I looked at the following SUVs last Saturday, none of which had the interior comfort/space of our current 2019 Traverse:
* Defender 130: (horrific front seat leg room)
* Disco: Not roomy enough
* BMW X5: No rear leg room behind me
* BMW X7: Ok, but disappointing leg room behind me for the size
* Jeep Grand Cherokee: Wife hated it
* Dodge Durango: Used to have one, rear seat leg room pretty bad
* Audi Q7: Ok, bit bland, rear seat leg room okish
* Porsche Cayenne: Shocker, leg room in the back no bueno
* Merc GLE: Not bad but just felt a but cramped
* Merc GLS: Thought this would win until I sat int the passenger front seat. Holy cow how does such a big SUV have such terrible leg room???
Luckily dealers have inventory in the showroom these days, we knocked all that out in a few hours. But very disappointing overall, I don't know how NBA and (US) football players buy vehicles they find comfortable.