So I contacted CTEK about the missing connector bars; I also mentioned it to Ineos at the same time.
Who do you think responded first? The company I'd just dropped over £60k with; or the company who I'd bought nothing from directly?
I'll just leave this here:
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Maybe Ineos can raise a ticket number with itself and find out where they are all ending up if there's none in the boxes when they get to owners?
It's not my first interaction with CTEK Customer Services, on each occasion the response has been excellent. Thank you CTEK.