Contract

[Christoph]

I got an email today saying my Grenadier would soon be heading into production and to check my order with my retail partner before Ineos send out the contract. I contacted my retail partner and they cannot check the order because it's a January build date! Grrrrr.

Same here re that email. Did not contact my retail partner yet, will try tomorrow and let you guys know.

 

[DCPU]

Where is the payments section Like DCPU said not showing on my account

So it's a new section added after the In Production turns red:

 

[grenadierboy]

So it's a new section added after the In Production turns red:
View attachment 7797521

Wow - and off the to the races!!

I wonder how long until "In transit" goes red - after payment - or is it transit to the agent?

 

[Mitchell300]

Well, woke up to a surprise this morning, email saying my contract was voided. Checked on Ineos website and it was the same. I signed the contract on 25th November and have a copy of it. I contacted Ineos customer service and have raised a case, hopefully just a system glitch. The roller coaster of emotions continues

Following all the problems with my original contract being voided all has been sorted. New contract issued and signed. Thanks to Martin and Luke at the Grange Edinburgh and Ineos customer service. Showing as January 2023 build and February 2023 delivery.

 

[DaveB]

Following all the problems with my original contract being voided all has been sorted. New contract issued and signed. Thanks to Martin and Luke at the Grange Edinburgh and Ineos customer service. Showing as January 2023 build and February 2023 delivery.

Fantastic news.
Congratulations

 

[acwiltshire]

I also got the email your car is about to enter production - but no contract signed as yet.
I have reperatedly asked and been ignored by Ineos on the basic question -
If i was an early handraiser, and ordered on 19th May ( after deposit payment issues) then WHAT is my positon in the queue. Accepting that its a pretty standard Fieldmaster with just towbar option then i was expecting - you are car x in the non agent customer build slot . Assuiming you sign contact within x days of getting it .

I remain unconvinced they honouring our expectations, and agree with others that the apologetic vidoes have dried up again.

 

[acwiltshire]

Following all the problems with my original contract being voided all has been sorted. New contract issued and signed. Thanks to Martin and Luke at the Grange Edinburgh and Ineos customer service. Showing as January 2023 build and February 2023 delivery.

For interest when did you order ? 18th May ish

 

[Mitchell300]

For interest when did you order ? 18th May ish

Reserved 02.00 on 28th September 2021 (would have been earlier but couldn’t get the payment to work). Placed order at 15.00 on the 18th May 2022 ( the one day I couldn’t sort it earlier). 2 seat utility, sela green with enough options to take it to £62k.

 

[DCPU]

I also got the email your car is about to enter production - but no contract signed as yet.

This one?

It would be nice if they just published a flowchart with template emails to describe the process.

 

[ECrider]

No contract received but just logged into my account and the price of my order just fallen by 18k (gbp).

Wonder what that's all about.

price now gone back to reflect my last configuration. relieved not relieved type of thing! still have est build date via dealer and IA customer service as Feb even though online acct still shows no date

 

[beanohallett]

This one?
View attachment 7797559

It would be nice if they just published a flowchart with template emails to describe the process.

Got the same last Friday , called them up as the latest invoice had no costs against it, so I couldn't do as requested, and was told I should have received the contract before this e mail , but you will get the contract very soon. Since then the price on the Ineos portal has changed twice, still no contract yet ! Reserved 0200 30th sept 2021 ordered 1020 18th May 2022 Delivery date received via e mail from Ineos is jan / feb 2023 . I don't think communications is their strongpoint really. Hopefully a contract before Christmas , and a Grenadier in the new year and then endless hours of fun , but we will see!

 

[Jean Mercier]

Got the same last Friday , called them up as the latest invoice had no costs against it, so I couldn't do as requested, and was told I should have received the contract before this e mail , but you will get the contract very soon. Since then the price on the Ineos portal has changed twice, still no contract yet ! Reserved 0200 30th sept 2021 ordered 1020 18th May 2022 Delivery date received via e mail from Ineos is jan / feb 2023 . I don't think communications is their strongpoint really. Hopefully a contract before Christmas , and a Grenadier in the new year and then endless hours of fun , but we will see!

Their communication is crap.
I reserved on September 30 last year.
The payment went through, my credit card was charged, Ineos got the money, but no sign whatsoever on my Ineos account!
I tried to contact customer service: NO ANSWER, i tried through several channels.
Finally, I contacted through LinkedIn a German top-manager (I took a free test-period on my LinkedIn).
He asked a British team to solve my problem, and my payment was registered on October 28.
I complained that this didn't correspond to my payment date, but the date was not corrected.
I contacted again the German manager and het put me in contact with the Sales Manager of my "region". This guy promised me I would get priority for the delivery.
My payment for my order went through (after 2 days unsuccessful attempts) on May 20.
I contacted "myself" my dealer in Belgium September this year: when can I sign the contract? He said: "you can come whenever you like!". (What If I hadn't called him?)

May I stop here? I can continue with some more communication issues since then!

So, my advice: contact your dealer in the first place, but at the same time continue to send them "customer complaints".
I hope the reliability of the car will be much higher than their communication platform.

 

[Maxwell]

Although I signed my contract on the 1st of December, I yesterday received another contract to sign. The original signed contract also disappeared from the online portal. The IG’ customer experience is a nightmare.

 

[bemax]

Although I signed my contract on the 1st of December, I yesterday received another contract to sign. The original signed contract also disappeared from the online portal. The IG’ customer experience is a nightmare.

Did you call your dealer yet ?

 

[DCPU]

and was told I should have received the contract before this e mail , but you will get the contract very soon.

I have every sympathy with a new company struggling with IT issues and indeed speaking with customer service representatives that are looking at screens that don't make sense; but I'd struggle with an individual telling me I should have received a contract BEFORE the email telling me my contract was coming soon!

My personal version of this Kafkaesque scenario is being told that nobody at Ineos can explain certain line items on their invoice, and I should ask their retail partners.

 

[Shaky]

I wonder how long it will be before IA get this sorted. When you speak to people they are all really nice and helpful, but the help soon runs out as they can’t do a lot themselves.

The IT seems to be lacking badly, I just hope the IT department didnt have any input into the vehicles IT systems or we are all in for a rough ride I think !

 

[acwiltshire]

Given the thread on what the dealer portal can see, I emailed my dealer. He replied it looks as my build date has moved to Jan 23 with delivery late Feb early March.
Still no contract from IA though.
Ordered Fieldmaster on May 19th

 

[Jean Mercier]

Just got this message ...

I did not choose my Ineos retail partner, there is only "one" in Belgium, a big Mercedes Benz dealer, not a real 4X4 specialist by the way.

 

[DCPU]

He replied it looks as my build date has moved to Jan 23 with delivery late Feb early March.
Still no contract from IA though.
Ordered Fieldmaster on May 19th

What has your build date moved from?

 

[DCPU]

Just got this message ...
View attachment 7798185
I did not choose my Ineos retail partner, there is only "one" in Belgium, a big Mercedes Benz dealer, not a real 4X4 specialist by the way.

How very odd, Ineos to refund and only to ask for a new deposit?