Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

[globalgregors]

FB is full of fools and the uninformed

…algorithmically boosted to propagate with the hateful and the irate.

 

[DaveB]

Hmmmm, enough of them on FB.
And going by the proliferation of I’m sick of waiting threads, a few here as well.

I just watched a Tom Hanks movie called Bridges of Spies.
Several times he comments to the old Russian spy that he doesn't seem stressed or worried.
The reply he gets every time is
........................ would it help?

 

[DaveB]

If I were an earlier hand raiser, and by some miracle, non-reservationists were able to buy a stock factory run car - I would spit chips!!!

Why deny someone their good fortune?

 

[DaveB]

Never! Buy them 2nd hand with 4000-12000kms on the clock! Mate collected his GX with 11000kms for $93k last week of a Fifo worker who've central Qld who 'needed it sold'. Interest rates already biting these extended folk and they won't want to give up the vehicle right away, but add a few more months of double the cost mortgage repayments and wallah. Quite a few new Rangers and Hilux for sale in QLD the last 2 months I've noticed a lit of new ads on Carsales. Lots of stress coming for the indebted folk and rightly so they should start to sell up their toys! I sold my boat for 50% profit during the 'pandemic'... now we just wait for prices for 2nd hand to correct which had already started.

My apologies
I was comparing buying a new Grenadier to buying a new Toyota LC300.
Checking stats the only one that meets my spec is the GR Sport which starts at $152,000
Only one that comes with the front and rear lockers I want.
But still doesn't have the roo bar, side bars, extra battery, extra outlets, full leather seats, side protection bars, etc etc

 

[trobex]

My apologies
I was comparing buying a new Grenadier to buying a new Toyota LC300.
Checking stats the only one that meets my spec is the GR Sport which starts at $152,000
Only one that comes with the front and rear lockers I want.
But still doesn't have the roo bar, side bars, extra battery, extra outlets, full leather seats, side protection bars, etc etc
View attachment 7805903

Oh yeah there is NO comparison on value. But can resell the LC300 in Dec for nearly same purchase price if u can get a new one. 2nd Hand - definitely sell for same price MAYBE. Depends how rates go LOL.

 

[emax]

And Meghans.

You ruined my day.

 

[AnD3rew]

My apologies
I was comparing buying a new Grenadier to buying a new Toyota LC300.
Checking stats the only one that meets my spec is the GR Sport which starts at $152,000
Only one that comes with the front and rear lockers I want.
But still doesn't have the roo bar, side bars, extra battery, extra outlets, full leather seats, side protection bars, etc etc
View attachment 7805903

That was my calculations as well, even before we got the FBT good news my spec with 90% of the options ticked was still a few k less than anything close to comparable from Toyota and still doesn’t have bull bar, side steps, winch, dual batteries etc etc and it’s boring AF.

 

[Trialmaster]

STILL NO COMMUNICATION.

Maybe they thought they would have a positive message to give us and decided to wait until such a message could be delivered.

 

[Stevek]

Is anyone in the same position as me?

1. In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.
2. Then of course I heard nothing since.
3. So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.
4. On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.
5. I then check the INEOS website which doesn't show in PRODUCTION.
6. Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

Well my latest update from Ineos today :-

I have been informed by my higher-ups that you would need to ask the RBM as to what to tell the customer.
So far I have already told the customer that it has arrived and the vehicle is awaiting an update, I don't want to confuse him too much.
We believe it should be fine to advise this but ultimately it is down to RBM and how he/she wants you to handle it on your end.

This message was intended for the dealer but was sent to me.

The dealer when spoken to was even less forthcoming.

Ineos management need to understand customer relationship is built on honesty.

So in a nut shell, the vehicle I have ordered is at the dealership and there it stays until Ineos give the vehicle an update and allow its release. No timescale for this.

 

[Shaky]

Oh my favourite. The errant email accidentally sent to the person everyone is talking about.

Doesn’t bode well for a relationship does it. Someone is clearly caught between a rock and a hard place by the look of it.

 

[marko]

Well my latest update from Ineos today :-

I have been informed by my higher-ups that you would need to ask the RBM as to what to tell the customer.
So far I have already told the customer that it has arrived and the vehicle is awaiting an update, I don't want to confuse him too much.
We believe it should be fine to advise this but ultimately it is down to RBM and how he/she wants you to handle it on your end.

This message was intended for the dealer but was sent to me.

The dealer when spoken to was even less forthcoming.

Ineos management need to understand customer relationship is built on honesty.

So in a nut shell, the vehicle I have ordered is at the dealership and there it stays until Ineos give the vehicle an update and allow its release. No timescale for this.

What an embarrassment for IA sending this to you. I wonder who the RBM is, looks like they know the whole story.

 

[G-Man]

What an embarrassment for IA sending this to you. I wonder who the RBM is, looks like they know the whole story.

At a guess, Regional Business Manager

 

[Jean Mercier]

Well my latest update from Ineos today :-

I have been informed by my higher-ups that you would need to ask the RBM as to what to tell the customer.
So far I have already told the customer that it has arrived and the vehicle is awaiting an update, I don't want to confuse him too much.
We believe it should be fine to advise this but ultimately it is down to RBM and how he/she wants you to handle it on your end.

This message was intended for the dealer but was sent to me.

The dealer when spoken to was even less forthcoming.

Ineos management need to understand customer relationship is built on honesty.

So in a nut shell, the vehicle I have ordered is at the dealership and there it stays until Ineos give the vehicle an update and allow its release. No timescale for this.

And this was your first post! Congrats! Very nice to share that on the forum.
I guess RBM is Regional Business Manager? [EDITED: G-man a little bit faster ]

 

[Tom D]

Regional Branch Manager?

What a shambles! I don't think they realise that trust in the vehicle is built upon the company itself and not just the nuts and bolts. The nuts and bolts look good…..

 

[Jean Mercier]

Michael Küchel: Regional Business Manager Europe, if the UK is still Europe

Jack Stanley​

Regional Business Manager - UK & Ireland at INEOS Automotive

 

[Ever Pragmatic]

Regional Branch Manager?

What a shambles! I don't think they realise that trust in the vehicle is built upon the company itself and not just the nuts and bolts. The nuts and bolts look good…..

IA have missed a golden opportunity to openly communicate to order holders..

 

[Trialmaster]

Michael Küchel: Regional Business Manager Europe, if the UK is still Europe

Jack Stanley​

Regional Business Manager - UK & Ireland at INEOS Automotive

We need an email address. and then ask the direct questions. Google is my friend, best I ask it!

EDIT: Comes up on LinkedIn, not a member so can't ask. Plus he is on Facebook - don't think it's appropriate to hassle him there, moves jobs quite frequently though.

 

[PC01]

We need an email address. and then ask the direct questions. Google is my friend, best I ask it!

EDIT: Comes up on LinkedIn, not a member so can't ask. Plus he is on Facebook - don't think it's appropriate to hassle him there, moves jobs quite frequently though.

Edited
I have sent him e-mails before with no outlook bounce back.
No surprise but I didn't even get an acknowledgement.

 

[Jean Mercier]

I have sent him e-mails before with no outlook bounce back.
No surprise but I didn't even get an acknowledgement.

I exchanged e-mails with three people in the past: it is @ineos.com!

But believe me, I am not at all really connected with Ineos, I only found ways to communicate due to my "early payment problem" in 2021.

 

[muxmax]

I exchanged e-mails with three people in the past: it is @ineos.com!

But believe me, I am not at all really connected with Ineos, I only found ways to communicate due to my "early payment problem" in 2021.

Ever tried black.hole@ineos.com?