Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

[Ever Pragmatic]

the "Batch and Hold" vehicles that are already in the UK and ready for delivery are having last minute software updates.. they are now testing to ensure new update does not have any knock on effects. I am told there should be some "good news" on Wednesday...

Keep the faith

I was told that the 16th could be the significant news. I’ve adopted St Monica for my gren as she’s the patron saint of waiting.

 

[bemax]

the "Batch and Hold" vehicles that are already in the UK and ready for delivery are having last minute software updates.. they are now testing to ensure new update does not have any knock on effects. I am told there should be some "good news" on Wednesday...

Keep the faith

Wednesday which week?

 

[Eric]

Wednesday which week?

Which year

 

[Tazzieman]

Which year

This year , St Thomas

 

[DCPU]

the "Batch and Hold" vehicles that are already in the UK and ready for delivery are having last minute software updates.. they are now testing to ensure new update does not have any knock on effects. I am told there should be some "good news" on Wednesday...

Keep the faith

So I'm reading about possibly 3 separate software issues:

1. Some need an idle emissions update;
2. Some need a general update;
3. Those put into transport mode may not come out without creating issues - brake lights staying on, no indicators, wipers not turning off.

And whilst the first two sound like things that the agent's techs could handle, the third is a little more complex and requires Ineos techs touring the agents sorting it out.

 

[tartan shepherd]

Next week I think the communication update will arrive, with one of 3 messages:

1. Issues are resolved and its full steam ahead based on initial delivery estimates we are X weeks behind schedule.
2. Issues are resolved but we are still on a go slow so there will be significant delays to delivery schedule.
3. We've not been able to sort the issues, the IT boffins have gone rogue and we are all screwed...anyone want to buy an off road museum piece?

 

[emax]

This year , St Thomas

That's not a good omen:

"According to legend, Thomas was also the only apostle who was not present at Mary's ascension. He doubted the event as he had doubted the resurrection of Jesus."

 

[bemax]

Next week I think the communication update will arrive, with one of 3 messages:

1. Issues are resolved and its full steam ahead based on initial delivery estimates we are X weeks behind schedule.
2. Issues are resolved but we are still on a go slow so there will be significant delays to delivery schedule.
3. We've not been able to sort the issues, the IT boffins have gone rogue and we are all screwed...anyone want to buy an off road museum piece?

I opt for number two.

 

[Hannes01]

What I don't understand: SJR or Ineos should know that they have a product for a special clientele that shares the "thought". so you should be able to say sorry guys,
The part with the number xxx does not meet our requirements, so the delivery is delayed by xxx weeks.

 

[Big C]

So I'm reading about possibly 3 separate software issues:

1. Some need an idle emissions update;
2. Some need a general update;
3. Those put into transport mode may not come out without creating issues - brake lights staying on, no indicators, wipers not turning off.

And whilst the first two sound like things that the agent's techs could handle, the third is a little more complex and requires Ineos techs touring the agents sorting it out.

The Ineos techs were touring the agents last week..

 

[Jean Mercier]

OK, let's tell tell you what I did on February 25, two days after the last Ineos Automotive communication by e-mail to "us". I was pissed off, excuse me the wording, although I am one of the lucky ones to be able to touch my car, well, in fact it is still the car of Jim Ratcliffe!

I did send an e-mail to Lynn Calder, CEO, and to the big boss of communication, Matt Dunnakey, guessing that the e-mail addresses are [AT]ineos.com.
Indeed, because Matt answered me at once :
"I am currently on vacation. If your query is urgent please contact a member of the INEOS Automotive Marketing team otherwise I will respond to you on my return."

I will not post my complete e-mail, but just a small part. I am not always a very diplomatic person, I know, :
"The poor “communication” strategy of Ineos is among the worst I have ever seen.
Let’s just use the last e-mail from last Thursday [23 Feb 2023] as an example, and what I understood:

1. “We produce cars”: yes we all know it, we see the cars arriving at the dealers
2. “We had a Scottish event”: yes we all know this, we all are active on social media
3. “We will continue to communicate”: euh, your communication is “vague” and the same emptiness as politicians’ communication.

Communicating what was already public domain, is no communication at all! This mail of some days ago was not better than “no communication”, in fact worse, because it does give us the feeling that you think we “paying customers” are idiots!"

My last sentence of this e-mail was:
"PS: I don’t expect a personal answer. I only expect “real” communication to the Grenadier community!"

Did I get an answer? No!
But I did send two short quotes from this forum to the same persons on February 28 and March 6.
I didn't get an automatic answer anymore from Matt.

Did they get depressed? Perhaps that's why they don't communicate anymore

 

[marko]

OK, let's tell tell you what I did on February 25, two days after the last Ineos Automotive communication by e-mail to "us". I was pissed off, excuse me the wording, although I am one of the lucky ones to be able to touch my car, well, in fact it is still the car of Jim Ratcliffe!

I did send an e-mail to Lynn Calder, CEO, and to the big boss of communication, Matt Dunnakey, guessing that the e-mail addresses are [AT]ineos.com.
Indeed, because Matt answered me at once :
"I am currently on vacation. If your query is urgent please contact a member of the INEOS Automotive Marketing team otherwise I will respond to you on my return."

I will not post my complete e-mail, but just a small part. I am not always a very diplomatic person, I know, :
"The poor “communication” strategy of Ineos is among the worst I have ever seen.
Let’s just use the last e-mail from last Thursday [23 Feb 2023] as an example, and what I understood:

1. “We produce cars”: yes we all know it, we see the cars arriving at the dealers
2. “We had a Scottish event”: yes we all know this, we all are active on social media
3. “We will continue to communicate”: euh, your communication is “vague” and the same emptiness as politicians’ communication.

Communicating what was already public domain, is no communication at all! This mail of some days ago was not better than “no communication”, in fact worse, because it does give us the feeling that you think we “paying customers” are idiots!"

My last sentence of this e-mail was:
"PS: I don’t expect a personal answer. I only expect “real” communication to the Grenadier community!"

Did I get an answer? No!
But I did send two short quotes from this forum to the same persons on February 28 and March 6.
I didn't get an automatic answer anymore from Matt.

Did they get depressed? Perhaps that's why they don't communicate anymore

Well done @Jean Mercier for taking the initiative, impressed

 

[Jean Mercier]

By the way: I told them about "our" forum, I gave them the link, hoping they would take a look!

 

[Hannes01]

By the way: I told them about "our" forum, I gave them the link, hoping they would take a look!

very good with your emails, but don't you think that you have other things to do at the moment than reading in a forum?
(lying on your yacht, in a chalet on a skiing holiday, swimming in a tropical resort) ?

 

[Trialmaster]

Called INOES yesterday, no update at all. I already knew the vehicle was in production as of mid January. My retort was how long does it need to take to produce a vehicle? My supplier has a VIN number, however I have said, I need something concrete by 1 April, otherwise I cancel.

INEOS need to talk to Honda on how this process works.

View: https://youtu.be/ri8piM5cacs

 

[Jean Mercier]

very good with your emails, but don't you think that you have other things to do at the moment than reading in a forum?
(lying on your yacht, in a chalet on a skiing holiday, swimming in a tropical resort) ?

Not rich enough ...

[EDITED] and by the way: don't like lying on a yacht (never did), and don't like swimming (sometimes do, but not in a topical resort), and liked skying, but haven't done it since I was 13 years old!

 

[DCPU]

The Ineos techs were touring the agents last week..

Yes, obviously undertaking work that, for one reason or another, could not be delegated to the agent's techs; and that's not meant to put agent's techs down.

 

[das mo]

OK, let's tell tell you what I did on February 25, two days after the last Ineos Automotive communication by e-mail to "us". I was pissed off, excuse me the wording, although I am one of the lucky ones to be able to touch my car, well, in fact it is still the car of Jim Ratcliffe!

I did send an e-mail to Lynn Calder, CEO, and to the big boss of communication, Matt Dunnakey, guessing that the e-mail addresses are [AT]ineos.com.
Indeed, because Matt answered me at once :
"I am currently on vacation. If your query is urgent please contact a member of the INEOS Automotive Marketing team otherwise I will respond to you on my return."

I will not post my complete e-mail, but just a small part. I am not always a very diplomatic person, I know, :
"The poor “communication” strategy of Ineos is among the worst I have ever seen.
Let’s just use the last e-mail from last Thursday [23 Feb 2023] as an example, and what I understood:

1. “We produce cars”: yes we all know it, we see the cars arriving at the dealers
2. “We had a Scottish event”: yes we all know this, we all are active on social media
3. “We will continue to communicate”: euh, your communication is “vague” and the same emptiness as politicians’ communication.

Communicating what was already public domain, is no communication at all! This mail of some days ago was not better than “no communication”, in fact worse, because it does give us the feeling that you think we “paying customers” are idiots!"

My last sentence of this e-mail was:
"PS: I don’t expect a personal answer. I only expect “real” communication to the Grenadier community!"

Did I get an answer? No!
But I did send two short quotes from this forum to the same persons on February 28 and March 6.
I didn't get an automatic answer anymore from Matt.

Did they get depressed? Perhaps that's why they don't communicate anymore

Now we know why they let us sit and wait.

 

[DCPU]

I did send an e-mail to Lynn Calder, CEO, and to the big boss of communication, Matt Dunnakey, guessing that the e-mail addresses are [AT]ineos.com.
Indeed, because Matt answered me at once :
"I am currently on vacation. If your query is urgent please contact a member of the INEOS Automotive Marketing team otherwise I will respond to you on my return."

OK everyone needs a holiday, but right at the point a 6 year project is about to deliver it's first product.

There's a chap on FB who has also posted:

 

[Tazzieman]

He's probably spend a lifetime writing letters to people.
I'd give him a " there there never mind " hug.